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Why choose us for business internet?
Leading technology
Maintain momentum and drive potential
Experience our fastest upload speeds yet that’ll drive your business forward with 4G backup that’ll help keep it running. Only on our Business Pro nbn plans.
4G coverage required. Business Pro plans not available to all premises or areas.
Security
We’re helping keep your business safer online
Our cyber security team monitors our network 24/7 and block millions of cyber threats every day.
Service
Get more support, in more places
Get support from Business Specialists when you need it, in-store, over the phone and online. Plus access 24/7 nbn® tech support.
1. Check your address
We found multiple addresses. Please select yours from the list below.
Great! You can get connected to nbn®
Available
You can connect to the nbn™ network via Hybrid Fibre Coaxial technology.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn™ network via Fibre to the Premises technology.
Need more than one service at this address? Learn about adding an additional service.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn™ network via Fibre to the Building technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds at your address
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Download speed0000 - 0000 Mbps
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Upload speed0000 - 0000 Mbps
The maximum speed ranges are determined by the technology nbn co makes available at your business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-premises set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.
These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn™ network via Fibre to the Node technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds at your address
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Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
The maximum speed ranges are determined by the technology nbn co makes available at your business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-premises set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.
These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn™ network via Fibre to the Curb technology.
We’ll check your maximum speeds later
At some addresses, we’re unable to check the maximum speeds at your address until you’re connected. While we don’t have the information at this stage, we’ll notify you of your maximum download and upload speeds once you’re on your new plan.
If the maximum speed at your address is below the maximum speed of the plan you’ve chosen, we will advise you of the options available to you which may include (i) remaining on your current plan; (ii) moving to a lower priced plan (if one is available); (iii) cancelling your plan at no cost (not available to upgrading customers). If your options include changing or cancelling your plan, you’ll receive a proportionate refund for the period you didn’t receive the full benefit of your chosen plan.
Maximum speeds at your address
-
Download speed0000 - 0000 Mbps
-
Upload speed0000 - 0000 Mbps
The maximum speed ranges are determined by the technology nbn co makes available at your business, and are the best estimate we can make of the fastest possible speeds of your connection, based on the information available. The speeds you’ll experience will usually be slower, particularly during busy periods, and may be impacted by things like your in-premises set up and wiring. We’ll use the latest information when you’re on your new plan to confirm the maximum speeds at your address.
When choosing a plan, you’ll see how the maximum speeds at your address relate to your plan options. This is important because you will not be able to experience the typical or maximum speeds of a plan if the speeds available at your address are lower.
These maximum speeds at your address shown here and in your plan options are for the existing line at the address only. If you need an additional service, we’ll notify you of the maximum and download and upload speeds of the additional line once it's connected. Do I need an additional service?
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected to nbn®
Available
You can connect to the nbn™ network via Fixed Wireless technology.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via Cable now
Available
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our cable plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to CABLE, contact our messaging team.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great! You can get connected via ADSL now
Available
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
Our ADSL plans are nbn-ready so you can switch easily when the nbn arrives. For updates check the nbn rollout map.
To connect to ADSL, contact our messaging team.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Great!
Available
You can connect to the Opticomm access network.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Email my results
Great!
Available
You can connect to 5G Wireless Internet.
Learn more about buying an additional service if you need more than one service at this address.
Looks like this address has multiple connections.
Message us to find out more about the connection and complete your order.
Our nbn, ADSL and cable plans are currently unavailable in your area.
Thanks for providing your address.
2. Choose your nbn plan with unlimited monthly data
Our plans include a Telstra Smart Modem 3 for use and the freedom to cancel anytime. If it’s within 24 months, simply return your modem or pay a non-return fee of $200.
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Business Essential nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$120 per month
Plan price may change.Great for:
SD video conferencing while your team share files, collaborate online and stream.nbn®50 | Typical speeds (9am-5pm weekdays)-
50Mbps
Download
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17Mbps
Upload
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premise set up/wiring and will be confirmed post connection.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Speeds experienced may be lower due to factors incl. in-premise set up/wiring.Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.2-55 Mbps typical download speeds (7pm - 11pm). Around 50% of customers achieve download speeds greater than 25 Mbps (7pm-11pm).
Speeds experienced may be slower, and will vary throughout the day due to factors including the signal strength or obstruction of the antenna’s line of sight to the tower, weather conditions, tower and network capacity, and in-premise setup; and actual speeds may be significantly impacted by congestion, particularly during the busy hours (7-11pm).
Maximum speeds at your address on this plan:
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Mbps
Download
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Mbps
Upload
We recommend a lower plan as this plan’s maximum download speed is 50 Mbps and your nbn connection supports a maximum download speed below 25Mbps.
If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below.
This plan’s maximum download speed is 50 Mbps. You won’t be able to achieve this speed. Your nbn connection supports a maximum download speed of .
This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed.
This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
This plan’s maximum download speed is 50 Mbps. Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan.
Speeds experienced may be lower due to factors incl. in-premises set up/wiring.Speeds experienced may be lower due to factors incl. in-premises set up/wiring.Speeds experienced may be lower due to factors incl. in-premises set up/wiring.Typical speeds not avail. to most FTTN connections. Speeds experienced may be lower due to factors incl. in-premises set up/wiring. -
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$125 per month
Plan price may change.Bonus Telstra Plus points offer ends 11 August. Eligibility criteria apply to join Telstra Plus. Explore Telstra Plus dealGreat for:
HD video conferencing while your team share large files, collaborate online and stream. -
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130,000 bonus points, Business Pro Fast nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$125 per month
Plan price may change.Bonus Telstra Plus points offer ends 11 August. Eligibility criteria apply to join Telstra Plus. Explore Telstra Plus dealGreat for:
Smooth video conferencing while your team shares large files fast and work across cloud apps.nbn®250 |Typical speeds (9am-5pm weekdays)-
250Mbps
Download
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80Mbps
Upload
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyWe're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
This plan’s maximum download speed is supported at your address.We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
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130,000 bonus points, Business Pro Superfast nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$145 per month
Plan price may change.Bonus Telstra Plus points offer ends 11 August. Eligibility criteria apply to join Telstra Plus. Explore Telstra Plus dealGreat for:
Smoother quality video conferencing while your team shares large files very fast and work frequently across cloud apps.nbn®500 |Typical speeds (9am-5pm weekdays)-
425Mbps
Download
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160Mbps
Upload
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyWe're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
This plan’s maximum download speed is supported at your address.We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
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130,000 bonus points, Business Pro Ultrafast nbn® , UNLIMITED DATA , Available , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable , Unavailable
$175 per month
Plan price may change.Bonus Telstra Plus points offer ends 11 August. Eligibility criteria apply to join Telstra Plus. Explore Telstra Plus dealGreat for:
Seamless high-quality video conferencing while your team shares large files extremely fast and work heavily across cloud apps.nbn®1000 |Typical speeds (9am-5pm weekdays)-
815Mbps
Download
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320Mbps
Upload
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
Your cable speeds will depend on your location. We’ll confirm yours once you’re connected.Your ADSL speeds will depend on your location. We’ll confirm yours once you’re connected.We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
Maximum speeds at your address on this plan:
-
Mbps
Download
-
Mbps
Upload
This plan’s maximum download speed is not supported at your address. Find out whyWe're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
This plan’s maximum download speed is supported at your address.We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
We're still calculating typical speeds 9am-5pm weekdays on this plan - the information here is an estimate only.
Speeds experienced may be lower due to factors including in-premises set up/wiring. Plan available on FTTP connections only.
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Get our best nbn modem Wi-Fi- experience
Telstra Smart Modem 3 is our most advanced nbn modem yet, included for use with your plan on us:
- Stream up to 12 devices at once
- Use up to 4 times more Wi-Fi capacity with next-gen Wi-Fi 6 technology
- Experience up to 40% faster speeds than our previous modem
- Switch to 4G backup if there’s an outage and experience no limit on data allowance or speeds at no extra cost, only on our business nbn plans
4G coverage required. If you leave within 24 months, return your modem or pay a $200 non return fee.
Why choose high speed business internet
Built for business
Take your business further with speeds made for seamless teamwork, smooth video conferencing and reliable cloud workflows.
Our fastest business internet
Work faster than ever with download speeds pushing 815Mbps and upload speeds reaching 300Mbps on our fastest business nbn® plans.
Typical speeds 9am–5pm weekdays on Business Ultrafast nbn®. Actual speeds may vary due to in-premises setup and wiring. Not available in all areas.
Get more speed as you need
Our fastest business plans are no lock-in contract, giving you the freedom to switch once a month and find one that’s more your speed.
4G coverage required.
Internet that fits your business journey
Get internet that helps take you further. Our experts can help you find the right connection to power your business.
Frequently asked questions
Yes, the nbn satisfaction guarantee is our promise to you that if you're not happy within 30 days of connection and if we can't fix it for you, you can cancel with no further charges. Just return your modem.
No, but you can buy a landline handset from Telstra.
If you just want a home phone line, you can take up a Telstra office phone plan.
In the event of a fault on the nbn, the Telstra Smart Modem 3 will switch your service to the 4G mobile network automatically. The 4G mobile backup is uncapped and unshaped only on our business nbn plans, meaning there is no limit on data allowance or speed. It’ll help you stay connected during the outage no matter how much data is used without having to worry about additional charges. We'll switch your service back to the nbn when the fault is resolved. 4G coverage required.
Once you connect to the nbn network, you won’t be able to access your internet and voice services through your ADSL/Cable connection. Instead, you’ll access them through your new nbn network connection. And once connected to the nbn network, you won’t be able to move your services back.
It’s also worth noting that when you request for your business internet and voice services be moved to the nbn network, you’re giving consent to the installation of services on the nbn network on behalf of all account holders at your premises.
Self install your modem for $0
We’ll send you a new modem if you need it, with easy instructions to install it yourself.
Professional install
You can get your modem and gear connected by a Telstra professional technician for a one-off fee of $299.
Additional costs apply for non-standard installations if you have complex cabling requirements.
New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you, and we will let you know at the time of confirming your order and you will have the option to cancel.
Additional costs may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
Once you switch to the nbn™, your phone will run via the internet. This means you can only have one phone line and it must be connected to your modem.
- If the nbn network isn’t already at your address, once you place an order with us we’ll help you arrange an nbn installation appointment. This is so an nbn co technician can connect the nbn to your address.
- If you’re a new customer you’ll receive a new Telstra Smart Modem. If you’re already with us, we’ll check your existing modem and if it isn’t compatible with nbn, we’ll send you the new smart modem.
- You can install the Telstra Smart Modem yourself using the easy self-install kit included. Or get our tech experts to help you for a one-off fee.
- Jump on the nbn and go!
You’ll need an installation appointment so that an nbn co technician can come to your address and connect you to the nbn network. Once the external connection gear is live, we’ll be able to deliver fast, reliable nbn to your business premises.
Already have an active nbn connection?
If you already have an active nbn connection, you probably won’t need a technician to visit. We’ll work this out once you place your order.
Yes, just purchase a new Telstra nbn plan and we’ll switch you over to the nbn easily.
You’ll then be able to change plans up to once a month or cancel anytime. Simply pay out your modem if you leave before 24 months.
If you’re an eligible Priority Assist customer, we'll install your modem for you at no cost.
To check if you're eligible, go to Priority Assist.
If you have a security alarm, ask your alarm provider if it’s compatible with the nbn™ network. If it’s not, ask about alternatives. Do this before you switch to the nbn network, or your alarm may not work.
You can book your move online and we’ll help transfer your Telstra services to your new business address.
We can help you connect multiple services. Learn more about connecting more than one service at one address.
A static IP address is a consistent IP address assigned to you. It allows you to control aspects of how you and the devices on your network communicate via the internet.
How long will the upgrade take?
nbn will need up to 6 weeks to prepare your fibre (FTTP) upgrade for installation. nbn may need more time for highly complex upgrades or instances where additional cabling is required. During this time, we will set you up on a plan that’s compatible with your existing nbn tech. Once the fibre upgrade process is complete, we'll move you over to your selected high-speed plan. We won't disconnect your existing connection until your new Fibre to the Premises (FTTP) tech type is connected. You also won’t pay for the high speed-plan until we move you over.
Note: Once you’ve chosen to upgrade to FTTP, you can’t go back to your old connection.
What’s involved in the upgrade process?
- An nbn® approved installer may need to visit to assess the outside of your premises and identify any obstacles for your upcoming fibre (FTTP) upgrade installation appointment. You do not need to be there at this time.
- Once external checks are complete, we’ll call you to book an installation date.
- On the day of the upgrade, the process will take 3-4 hours. Someone over 18 needs to be at the premises during the upgrade.
- Once the upgrade is complete, you can complete the installation yourself. Simply unplug your modem from the old connection and plug it into the new FTTP connection. It will take a few moments to sync up. And you’re done.
- If you need help connecting your Telstra modem, we can professionally install your modem for $299. We’ll setup your modem with your new connection box and make sure phone lines, printers and other hardware are also connected. Additional charges may apply if you require equipment to be installed in a specific location.
Note: Make sure to plug your replacement 4G Backup dongle into your Telstra Business Smart Modem, as your current 4G Backup dongle has been disconnected. 4G coverage required.
Can I upgrade if I’m leasing the premises?
If you’re leasing, make sure that you have the landlord or property manager's permission before the visit. The technician may need to do work that will need approval - such as drilling into the property walls.
The work involves:
- Installation of the nbn fibre lead-in with nbn utility box and drop cable
- Installation of nbn utility box to the property’s external wall and internal nbn connection box and power supply.
Is there any downtime with the upgrade?
Internet
To avoid downtime, nbn® will leave your existing connection active while they install your new (FTTP) connection and ensure it’s up and running before they switch you over. During the upgrade, there may be a temporary interruption to your service. This could be anywhere from 15-30 minutes depending on the required activities and the current nbn technology at your premises. We’ll help keep your business online during this time using 4G backup. Simply plug your replacement 4G Backup dongle into your modem to stay connected. 4G coverage required. When you unplug your modem from the old connection and plug it into the new FTTP connection, it may take a few minutes to sync up. You may also need to move your modem.
Inbound Calls
If you opt to retain your old phone number, there will be a period where customers will not be able to contact you as we move your number from your old service, to your new one. Any potential downtime will be 2-4 hours, and 24 hours in worst case scenarios. We will work with you to schedule the downtime to avoid as much disruption to your business operations as possible.
What is the free nbn fibre upgrade and what is involved?
nbn® has set eligibility criteria for the upgrade program, including select addresses only and which plan you need to be on to receive the free FTTP tech upgrade based on your current tech type. If your current tech type is Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) you will need to choose the Premium plan or above to be eligible for a free tech upgrade.
Things you need to know
Important
An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan.
The nbn™ tier figures represent wholesale maximum network speeds during off-peak periods. The nbn™ tier figures and ‘typical busy period speeds’ are not measures of customers’ actual in-premises speeds, which may be slower. Not all customers receive these speeds. In some cases, the nbn™ tier figures and the typical busy period speeds are similar. Find out more about speeds on the nbn network with Telstra
Plan prices
Your plan and add-ons may change (including price and inclusions). If you don’t like a change, you can change your plan or cancel your plan or add-ons. If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month.
Speed Add-ons
Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet (PDF, 81KB)
Service Availability
Services not available to all areas or premises.
Installation
Standard installation includes self-installation of your modem, eligibility criteria applies. Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments.
nbn® New Development Charge
If you’re in a new development without existing phone or internet infrastructure, nbn co may impose a $300 New Development Charge (NDC) to connect you to the nbn network. This includes new lots, subdivisions, and granny flats with a separate address from the primary residence. If applicable, we will bill that charge to you and we will let you know at the time of confirming your order and you will have the option to cancel. Extra charges may apply for non-standard or professional installation of Telstra or nbn co equipment and for premises in new developments. Once you are connected to nbn fibre, you won’t be able to move to our copper network.
4G Backup with Telstra Smart Modem™
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. In the event of a fault on the nbn, our Smart Modem can switch your service to the 4G mobile network automatically. We’ll switch your service back to the nbn when the fault is resolved.
The 4G mobile backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges.
Medical security alarms, lift phones and fire indicator panels
If you have alarms such as back-to-base security alarm or medi-alert connected to your home phone service, it’s important you contact your medical or security provider to check if they’re compatible with the service and identify what alternatives are available.
nbn™, nbn co and other nbn™ logos and brands are registered trade marks of nbn co limited and used under licence.
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