Helping you maintain momentum
Supporting our customers in Victoria under increased COVID-19 restrictions
We’re helping our customers stay connected during increased COVID-19 restrictions in the Victoria.
We’re offering our eligible consumer and small business customers in Victoria extra mobile data and unlimited home phone calls to pensioners, from Thursday 6 August 2020.
Supporting small businesses
Many of Australia’s small businesses are feeling the impacts of COVID-19. We’re here to help your business adjust.
Keeping you connected
With many small businesses now working remotely, staying connected is more important than ever. We’re here to help our customers stay in touch.
Get the best deals for doing business at a distance
Get a $10/mth credit per mobile for 12 months
when you buy two or more mobiles on a repayment option of $65/mth+ business mobile plans.
Keep staff and customers connected
Chat, host meetings and make calls from one place with Office 365
Don’t let the distance get in the way of getting things done. Sign up for Office 365 today through the Telstra Apps Marketplace for a free 6-month trial of Microsoft Teams.
Stay in touch with our business mobile plans
Working remotely means making more calls. Our business mobile plans offer unlimited calls and texts and come with no excess data charges within Australia.
Get a free one-page website
To help customers find you online, we’re offering a one-page Extra Small website plan plus Google My Business listing free for 12 months.
Request to suspend and resume your fixed services
Suspend your service during COVID-19
If your business is not trading during COVID-19, you can request to suspend your business’ fixed services, such as internet or landline. This will include all fixed services, including your home ones and 4G backup, if they are on your business account. You won’t be able to use your fixed services or need to pay for them during the period they are suspended. Complete a request to suspend your fixed services before 30 September 2020 in Your Telstra Tools.
Before you begin, you’ll need a 10-digit account number. If your account number exceeds 10-digits, find out more.
Resume your service
You can resume your suspended services that you’ve previously suspended due to COVID-19. It can take up to 2 business days for the services to start working and you’ll start getting charged again on your next bill (or the following one) from the date your service is resumed.
Changes to our operations
Due to COVID-19 impacts, we’re experiencing delivery delays on some orders. We apologise for the inconvenience.
Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.
The latest updates on COVID-19
A Q&A with Handsom on adapting through COVID-19
Sam Rush is the co-founder of Aussie fashion label Handsom, based in Melbourne’s inner-north. In this Q&A, Sam shares how the brand is navigating a changing retail landscape in light of the current global climate.
A Q&A with Cat Webb, owner and operator of Good Times Pilates
Good Times Pilates in Melbourne’s inner-north is more than just a place to work out. If you’ve been before, you’ll remember the delightful scent, the quality service and the subtle signature touches provided by Cat Webb and her team.
3 ways venues are adapting to COVID-19
Social togetherness is the essence of the hospitality industry. When this core ingredient was taken away from cafes, bars and restaurants, many were forced to change their usual offering to stay afloat during COVID-19.