Telstra Platinum® for Business

Get started with DocuSign e-signatures and digital transactions

The key things to know to get you going.

What is DocuSign?

DocuSign lets anyone securely sign, send and manage documents in digital form. It's a popular e-signature application.


Why would I use it?

There are many advantages of going digital.

  • Speed transactions. Avoid the delays of postal delivery.
  • Save money. Cut the costs of printing, mailing, faxing and couriers.
  • Make it easy for customers. Signing documents is fast, easy and can be done anywhere.
  • Use popular formats. DocuSign works with Microsoft Word, Excel, PowerPoint and Adobe Acrobat.
  • Keep track. View the status of your documents anytime.
  • Go green. The less paper you use, the more the environment benefits.


Who can use DocuSign?

Anyone with an internet enabled device. You can use either a web browser or the mobile app to securely access documents in the DocuSign cloud.

You will need a DocuSign account if you want to send documents for signing. Recipients of a document sent via DocuSign do not need an account.


Are e-signatures binding?

According to Australian courts, the main feature of a signature is the purpose it serves, not what it looks like. So when people sign digitally, they don't have to use their standard paper signature for it to be binding.  There are limited exceptions where digital signatures may not be appropriate – see further

Each e-signature is linked to the unique device and email address of the signer. This is recorded along with the specific time a document is opened and signed as proof of transaction.


Is DocuSign secure?

DocuSign adheres to best practice security standards including encryption. Documents can only be seen by those authorised to do so.  For further information see -


How much does it cost?

DocuSign is free for people who only want to sign documents. If you're sending documents for people to sign, you need to subscribe to a plan. Select the plan with the features you want, and you’re ready to go.


How do I send documents to be signed?

Upload the document. Upload your document to the DocuSign cloud from your device or sites like Box, Dropbox, Google Drive and OneDrive.

Specify who needs to sign. Fill in the names and email addresses of signers and other recipients. You can also state the order in which they should sign.

Place fields. Drag and drop tags like 'sign here' to show people where to sign, initial and date the document. You can also add standard or custom fields to be filled in.

Click Send. Each recipient is emailed a DocuSign link to access the document. Once the document has been signed, it’s stored in the DocuSign cloud for easy retrieval.


How do recipients sign documents?

First, they'll receive an email from DocuSign sent on behalf of the sender. They will then be asked to:

  • Read the email message from the sender
  • Click Review Document
  • Agree to sign electronically
  • Start the signing process.

Signing process

  • Click Start and then Sign
  • Verify the name and initials are right. Correct them if necessary
  • Adopt a signature. They can accept the default signature and initial style, change the style, or
  • Draw their signature/initials using a mouse, finger or a stylus on a touchscreen
  • Save the signature
  • Confirm signing by clicking Finish.

Recipients can download a PDF copy or print the document. The sender receives an email with the signed document attached, and the signed document appears in their DocuSign account.

To find out more about simpler signing with DocuSign, visit


We’re here to help

Need some help getting started with DocuSign? Talk to the team at Telstra Platinum® for Business.

Call 13 70 55

Outside Australia call +612 9242 0570


What else can Telstra Platinum® for Business help me with?

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