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nbn™ plans for small business
The nbn™ network: a fast, smart and significant shift in the way Australia communicates. We're here to help bring new, improved phone and broadband solutions to your business.
See how we’re helping businesses like Kingswood Florist harness the power of the nbn™ network to respond to their customers faster and deliver better service.
This tool does not guarantee service availability.
Actual availability can only be determined once an order is submitted and a full service qualification check has been performed.
nbn™ plans and pricing
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For 24 months
For 24 months
Up to 25Mbps download 5Mbps upload
(actual speeds may be slower and speed boosts are available)
- Static IP address
- Data sharing
- No speed shaping
What exactly is the nbn™ network?
The nbn™ network is a government infrastructure project that will provide broadband internet and fixed phone line access to all Australians through a combination of optic fibre, and fixed wireless and satellite technology in the harder to reach areas.
Fibre improves the speed and quality of voice and data delivery, which will better serve Australian businesses in an increasingly connected global marketplace. The infrastructure is being rolled out by the government owned nbn™.
The nbn™ network advantage
As Australia makes the shift to the nbn™ network, you’ll benefit from superfast internet and a great range of voice services. With our expertise, your business can make the most of HD video conferencing, smart call management, fast downloads, remote working, media streaming and cloud computing, helping to improve productivity, efficiency and customer communications.
Help ensure your services are NBN ready with Telstra's Business Protect Alarm Monitoring
Were you aware that when you move your services to the NBN, your existing alarm monitoring service may not be compatible or compliant with Australian security standards? Telstra's "Business Protect IP" works over the Telstra Mobile Network and so isn’t affected by the nbn roll out. It’s a wireless secure alarm monitoring service that allows you to keep your existing compatible alarm panel.
The alarm is connected to, and monitored by Telstra SNP Monitoring (TSM), a joint venture between Telstra and SNP Security. SNP is a privately owned Australian security firm, operating to the highest industry standards, with A1 grade secured monitoring centres and over 90 years of experience and servicing over 30,000 customers.
How to get connected
Place your order with us and you may be eligible to have a Case Manager help everything run smoothly.
They will help get you prepared and book the necessary appointments to connect you to the nbn™ network.
We will be there every step of the way to help your business connect to the nbn™ network when available with minimal disruption.
nbn™ will use a combination of technologies to deliver the nbn™ network nationwide. Depending on your location, your business will get connected to the nbn™ network through one of the following:
- Fibre (Fibre to the Premises)
- A combination of fibre and copper (Fibre to the Node, Fibre to the Building)
- Fixed wireless
Fibre to the Building (FTTB)
Get connected to the internet through a fibre connection in the basement or communications room in the building, which then runs on the existing copper network to other levels in the building. This is more common for multi-storey buildings.
Fibre to the Node (FTTN)
Get connected to the internet through a fibre connection to a neighbourhood node or pillar, which then runs on the existing copper network to connect to your premises. This is more typical for single-storey buildings (e.g. retail shop fronts).
If you have opted for a professional install for your first appointment:
If you are already a DOT customer and have installed your Telstra Gateway Pro:
Joh Dickens has been a florist operating in the Greater Western Sydney area for nearly three decades. Coming from a retail background, which gave her a love for dealing with people, Joh bought an established floristry business and quickly set about expanding it. She and her daughter now operate a chain of three outlets plus an online store. Joh attributes her success to her willingness to constantly modernise and keeping up with floristry industry trends.
Greens Beach Takeaways and Family Store
Our Tasmanian business customer, Greens Beach Takeaways and Family Store, operates a POS system which relies on constant internet access. After years of unreliable connectivity, the nbn™ network has brought consistency of delivery, which helps them better service their customers. Co-owner Neville Stewart describes the days when “I had to hang the dongle out the toilet window to get service!” Now, with the nbn™ network it’s not an issue.
Improved productivity has helped his business flourish. Customer accounts are kept up-to-date, he can better compare competitor prices, search for suppliers and order stock online. He can also offer Wi-Fi in the cafe for his customers’ use. “All these things that weren’t an option to us have really opened up with the nbn™ network” he says.
Our hi-tech customer, CKAS Mechatronics, is based in Victoria, where they manufacture flight and driving simulators for a global customer base. The additional bandwidth offered by the nbn™ network allowed the business to increase productivity. “Updating software in our simulators can often be a long and laborious task, but with fast broadband, jobs that took four hours can now be done in less than one” says managing director Chris Kasapis.
Real-time desk-top sharing has helped improve collaboration between staff and deliver support and training. High-resolution video conferencing has lead to more effective communication and gives them the confidence to tender for jobs they wouldn’t have tried to win in the past.
Questions about the nbn™ plans? We're here to help
We're here to answer your questions about switching to the nbn™ network with Telstra
If you have a question about your existing nbn™ plan order please feel free to contact us
Things you need to know
Telstra services on the nbn™ network are not available in all areas or to all businesses. Available to customers with a 10-digit account number. If you have a 13-digit account number we’ll need to update your account first. You must have an ABN, ACN or ARBN and also be acquiring your service at a single site. Once you take up a service on the nbn™ network, you can’t move back to Telstra services on the existing copper network. Services provided over fibre need a 240-volt power supply. Unlike some existing phone services, your fixed phone service on the nbn™ network won’t work during a power outage. Actual speed levels and quality of your services on the nbn™ network vary due to a number of factors including hardware and software configuration, source and type of content downloaded, whether you’re connected by Wi-Fi or Ethernet cable, the number of users and the performance of interconnecting infrastructure not operated by us. nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence.
DOT (Digital Office Technology): Service not available to all areas, premises or customers. In areas serviced by the nbn, Telstra may be required to connect services onto the nbn. All your DOT components must be within Australia to receive free on-account calls and shared data and call allowances. You cannot share unlimited allowances or allowances between fixed and mobile services. Included allowances exclude some usage such as calls to premium numbers (eg 19xx and 13xx numbers). Unused allowances expire monthly. If you cancel early, you must repay equipment costs in addition to any early termination charge. DOT on the nbn New Development Charge If you're in a new development and not already connected to the nbn, nbn co may charge $300 to connect your premises to the nbn. If applicable, we will bill that charge to you.
TAM Credit: TAM credit is for use towards one App subscription. You will no longer receive your credit if you change your subscription or cancel your plan or subscription Unused credit expires monthly.
Double Data Offer: Offer is for a limited time only. Bonus data applied for 24 months or until you cancel your plan or move to an ineligible plan.