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nbn™ network impacted services

Will the rollout affect my phone services?

Some common services that rely on your phone line will be impacted when the nbn network goes live in your area.

 

Some services will be affected.
Here's how we can help.

The nbn network is replacing the old copper wire network with a faster, more reliable broadband experience. As part of that transition, some services that rely on phone lines will be affected. Find out which of your services may be affected and what you can do about each of them.



  • Internet


  • FAX and
    PBX


  • ATM and EFTPOS


  • Security alarms


  • Medical alerts


  • Fire alarms


  • Emergency lift services

Power outages and the nbn network

During outages, services such as your landline that used to function without power will no longer function on the nbn network.

However, your business devices will remain connected via the mobile phone network.

 


Your nbn network checklist

Landline phone and internet

Check with your service provider: is your landline phone and internet equipment nbn compatible?

You’ll be able to switch them when the nbn network arrives.

You may need to arrange for replacement equipment with your service provider.


ATM or EFTPOS

Check with your bank and/or service provider: is your EFTPOS or ATM equipment nbn compatible?

You’ll be able to switch them when the nbn network arrives.

Contact your EFTPOS or ATM provider to see if your model will still work over the nbn network, or check for your model here.
If not, you may need to arrange replacement equipment with your bank or service provider.


FAX, PBX and other equipment

Check with your service provider: is your FAX, PBX or other equipment nbn compatible?

You’ll be able to switch them when the nbn network arrives.

You may need to arrange for replacement equipment with your service provider.


Monitored security alarms

Check with your service provider: are your security alarms nbn compatible?

You’ll be able to switch them when the nbn network arrives.

You may need to arrange for replacement equipment with your service provider.

Or take a look at Telstra’s Business Protect service on the nbn network.


Fire alarms and emergency lift services

Check with your service provider: are your fire alarms or emergency lift services nbn compatible?

You’ll be able to switch them when the nbn network arrives.

Make sure you register your service(s) with nbn co online at nbn.com.au/fireandlift or call 1800 687 626.

You may need to arrange for replacement equipment with your service provider.
 

 


nbn business plans

nbn plans

View our range of small business nbn broadband plans.

nbn bundles

Need calls included? View our range of small business nbn bundle plans.

We're here to help

nbn plans and equipment sales

We're here to answer your questions about switching to the nbn network with Telstra

Call 1800 179 852
nbn plan orders

If you have a question about your existing nbn network plan order please feel free to contact us

Call: 1800 304 473
Faults & tech support

Having trouble? Call nbn service support now.

Call: 13 2999
Visit a Telstra Business Centre

Let us walk you through your nbn options at your local Telstra Business Centre. 

Find a Telstra Business Centre near you