Telstra Plus™ FAQs

Most asked

What is Telstra Plus?

Telstra Plus is our new program that rewards and recognises you for being with us. As a customer with a Telstra Plus membership, you can earn points based on your eligible spend. You can use your points towards discounts on products in the Rewards Store. 

You can also access great membership benefits depending on your tier, such as discounted movie tickets, pre-sales to concerts and more.

Is Telstra Thanks® still available?

Telstra Thanks® benefits, such as discounted movie tickets, discounted sport tickets and pre-sale concert tickets have moved to Telstra Plus.

Provided that you're eligible to join Telstra Plus, you can still enjoy all the Telstra Thanks benefits as long as you join the rewards program at Telstra.com/plus

Business customers will not be able to access Telstra Thanks any longer, but stay tuned as we may launch a Telstra Plus program for our valued business customers in the future.

How do I view my points?

You can view your points balance on telstra.com, My Account or the Telstra 24x7® App under Offers. 
 

You will earn points for every eligible dollar you spend on your bill or recharge if you've joined Telstra Plus. Your points may take approx. 7 business days to appear in your Points Activity.

View your points balance >

Does it cost anything to join Telstra Plus?

You can join Telstra Plus at Telstra.com.au/plus today with no joining fees.

Join Telstra Plus now >

Joining Telstra Plus

How do I join Telstra Plus?

You can join Telstra Plus with your Telstra ID.

Join Telstra Plus now >

Don’t have a Telstra ID?

Register your Telstra ID >

Please allow up to 24 hours for your Telstra ID to be activated before you can join Telstra Plus.

Who can join Telstra Plus?

Anyone over 18 with an active consumer (personal) Telstra service who has a Telstra ID can join Telstra Plus.

If you are not the account holder or a full authority representative (i.e.; you’re a limited authority representative), you will need to ensure the account holder or a full authority representative joins first.

Don’t have a Telstra ID?

Register your Telstra ID >

Please allow up to 24 hours for your Telstra ID to be activated before you can join Telstra Plus.

I am a business customer, can I join Telstra Plus?

The current Telstra Plus program has been designed for personal (consumer) customers, however we may launch a Telstra Plus program for our valued business customers in the future.

Multiple memberships

Can I take out a membership for all my family's services/accounts?

Membership is at your overall account level.

You may have multiple bills linked to your Telstra customer account, these will be shown on your Telstra ID, and all billing accounts will be included in your membership.

If you have all of your family’s services on your existing accounts, linked to your Telstra ID, this will automatically mean they are included in your membership.

If your family has accounts in their own names you will need to change the ownership into your name to include them in your membership and increase your membership tier.

If you complete a Change of Ownership,  you will become the Owner of these services and will be legally liable for any charges incurred on the bill.

Will I have different memberships for different accounts?

You will have one membership for all of your billing accounts linked to your Telstra ID.

If you have Telstra Customer accounts linked to multiple Telstra IDs, you will have separate memberships for those accounts on each Telstra ID. You can consolidate all of your customer accounts onto one Telstra ID to increase your overall tier level. 

You will need to contact us to consolidate these accounts onto one Telstra ID.

Your membership will be more valuable if you combine your accounts under one Telstra ID and Telstra Plus membership.

I have multiple accounts, do they all have to join?

All accounts associated with the Telstra ID that you use to sign up to Telstra Plus, and for which you are the account holder or full authority, will be automatically enrolled into Telstra Plus when you join.

If you have multiple Telstra accounts, each of which have a different Telstra ID, they will not be automatically enrolled and you will need to enrol them individually.

You will need to contact us if you would like to consolidate all your accounts into one Telstra ID.

I have multiple accounts, why are they on different membership tiers?

The amount spent on each account linked to your Telstra ID used to determine your membership tier. 

  • Member Tier - less than $1499.99 annual eligible account spend per membership year

  • Silver Tier - $1500-$2999.99 annual eligible account spend per membership year

  • Gold Tier  - $3000 and above annual eligible account spend per membership year

If you have multiple accounts and you haven't combined them into one Telstra Plus membership, you will have a different tier for each membership.

I have multiple personal (consumer) accounts and Telstra IDs, can I combine them so I can get on a higher tier?

You can combine your Telstra services onto one Telstra Plus account and any future eligible spend across your combined services will count towards assessing your membership tier. 

Any old spend across your Telstra services (i.e. spend that happened before you joined Telstra Plus and before your accounts were consolidated) will not count towards the assessment of your membership tier.

You will need to contact us to consolidate your accounts onto one Telstra ID.

If you are not currently the owner of the services but want to include them into your membership you can

  • Add accounts that you are authorised on to view and use membership benefits

  • Complete a Change of Ownership to change the services into your name. You will become the Owner of these services and will be legally liable for any charges incurred on the bill.

To consolidate your accounts, you can complete a change of ownership request or by calling 13 22 00.

I have multiple users on my accounts, do we all have to join separately?

Yes. The account must first be enrolled in the program by either the account holder or a full authority representative.

Once this is done, all personal (consumer) users on the account can join to access the program benefits. 

Can everyone on the account redeem rewards?

Only the account holder and full authority representatives are able to use the points.

Can everyone on the account access membership benefits?

Everyone who has joined the rewards program can access the Member level benefits, but only the full authority and account holder can access the Silver benefits and above.

Can everyone on the account earn points?

Only the account holder receives points on the account however the account holder or full authority representative can use the Telstra Plus points.

Telstra Plus Points

How do I earn points? How many points will I get?

You will be rewarded with points based on your account spend every month. You will get 10 points for every $1 of eligible spend.

From time to time we’ll let you know about other ways that you can earn points.

Note: some exclusions apply on your account spend such as outright purchases, credits, refunds and late payment fees. See Telstra Plus Terms and Conditions.

What is eligible spend?

Eligible spend is defined as money spent on the following products and services:

  • paying your monthly bill for your Telstra services (after any discounts or refunds are applied);
  • recharging your Telstra prepaid service;
  • buying a mobile handset or hardware from Telstra through monthly instalment payments                                                                                        

Note: some exclusions apply on your account spend such as outright purchases, credits, refunds and late payment fees. See Telstra Plus Terms and Conditions.

I’m on an inexpensive plan, why should I join?

All eligible spend on your bill will earn you points which you will be able to redeem towards products in the Rewards Store. Plus, everyone with a Telstra Plus membership will be able to access our Member tier benefits such as discounted movie and sports tickets and access to concert and arts pre-sales.

When do my points expire?

Points expire 3 years from date you earn them.

How can I see my points?

You can view your points by logging in to My Account, at telstra.com/plus or through the Telstra 24x7® App under Offers.

View my points balance

How long does it take for points that I earn to appear in my points balance?

Your Telstra Plus Points will be automatically added to your points balance, typically between two and four business days from the time that Telstra receives your payment (approximately seven days in total).

View my points balance

What happens if I am refunded a payment?

Your points will be recalled for the refunded amount. If you have spent the points then your points balance may go into negative.

I have been a Telstra customer for a long time, do I get anything for my tenure?

From time to time we will have different promotions which may include giving customers bonus points based on how long they have been with us.

Can I transfer or share my points with friends and family?

You can transfer your Telstra Plus points to another legitimate Telstra account that has joined Telstra Plus, as long as you are the account holder or a full authority representative. Contact us to arrange a points transfer.

How do I find out how many points I need to redeem a reward?

You can view how many points you need to redeem a reward at the Rewards Store.

Browse the Rewards Store

Who can use Telstra Plus points to redeem rewards

Points can only be used on rewards in the Rewards Store. Mobile handset rewards are outright purchases and are not offered on a plan.

Membership tiers

What are Telstra Plus membership tiers?

Membership tiers are different levels of membership in the Telstra Plus rewards program. The more you spend with us, the higher your tier, and the more benefits you receive.

Member is our entry level tier, followed by Silver and Gold.

How do I qualify for a membership tier?

For existing customers, your initial tier is based on your eligible spend in the last 12 months with Telstra. 

If you are new to Telstra you will start the program at Member tier and as long as you are in the rewards program you will move up if your account spend hits a certain level in your membership year.

Spend level per tier to qualify are as follows:

  • Member Tier – less than $1499.99 annual eligible account spend per membership year

  • Silver Tier - $1500-$2999.99 annual eligible account spend per membership year

  • Gold Tier  - $3000 and above annual eligible account spend per membership year 

When you move up a tier, you will stay on that tier for the remainder of your current membership year plus the following membership year.

I just joined Telstra, what tier am I in?

All new customers who have enrolled in the rewards program will join the program at Member tier and will move up a tier based on our standard program rules of spend within your membership year, as follows:

  • Member Tier – less than $1499.99 annual eligible account spend per membership year

  • Silver Tier - $1500-$2999.99 annual eligible account spend per membership year

  • Gold Tier  - $3000 and above annual eligible account spend per membership year 

Note: you must join the Telstra Plus as a new customer.

Can I choose what type of rewards I’d like to receive?

Our rewards have been chosen to ensure that there is something for everyone. Depending on your tier, you will have access to benefits and it will be your choice as to how you might best enjoy them. 

How do I move up a membership tier?

If you are a new Telstra customer and join Telstra Plus, you will be on Member tier. Your tier will change once you meet the eligible spend within your membership year.

Your membership year is 12 months starting from the date you join Telstra Plus.

When your eligible spend within your membership year is more than $1,500 ($125 per month on average), you will move to Silver tier.

When your eligible spend within your membership year is more than $3,000 ($250 per month on average), you will move to Gold tier.

You can move to a higher tier at any point within your membership year, as long as you meet the eligible spend criteria. When you do move to a higher tier, you will remain on that tier for the remainder of your membership year, and the following membership year.

If you are an existing Telstra customer and join Telstra Plus, the membership tier you start on is based on your eligible spend in the last 12 months.

How and when will I move down a tier?

If your eligible spend for a full membership tier is lower than the minimum spend level for your current tier, you will move to the tier based on your eligible spend in your next membership year.

What is my membership year?

Your Telstra Plus membership year begins the day you join the program, and runs for 365 days. 

Membership benefits

What are Telstra Plus Benefits?

Customers who join Telstra Plus will have access to exciting membership benefits such as discounted tickets, entertainment extras on us and VIP services. The benefits you will have access to are based on your membership tier.

Explore your membership benefits >

Who can access membership benefits?

Anyone who has joined Telstra Plus can access and enjoy Member tier benefits. Only the account holder or full authority representative can access Silver and Gold tier benefits.

Do my benefits expire?

Your membership benefits are available to enjoy within your membership year. Some benefits may be available to use multiple times, others can only be activated once per membership year and may have expiry terms. These benefits may become available to you again in your next membership year.

Explore your membership benefits >

I just moved up a tier. Do I get to use all the benefits of that tier even though I have already used some on the lower tier?

If you move to a higher tier, only the benefits of the new tier will be available to you. However, if you have activated a benefit from a lower tier before you moved, you will still be able to enjoy that benefit as long as it is still within the benefits terms.

Example: If you were on Silver tier and activated the Telstra TV Box Office $75 credit benefit, and then moved to the Gold tier, the activated credit will remain in your Telstra TV Box Office account, plus you will then qualify to activate the $110 credit benefit.

If however you were on Silver tier and didn't activate your $75 credit benefit before moving to the Gold tier, you will only have access to the $110 credit benefit.

How do I access Telstra Plus tickets?

You can access Telstra Plus tickets either through the Offers tab in the Telstra 24x7® App, or directly through telstra.com/plus/tickets

How do I access 24/7 tech support by Telstra Platinum®?

You can access your Telstra TV Box Office credit benefit by scrolling to the offer on the Telstra Plus Benefits page and clicking “Activate your credit”.

View your membership benefits

You can then choose which service you would like to apply your credit to on the following page. Click the “redeem” button next to your selected service and follow the prompts to activate your credit.  
 
If you have a Telstra TV, you can access the benefit directly through the app on the home screen, after you sign in with the Telstra ID you used to join Telstra Plus.  

The full authority representative on my account already used my membership benefit. Can I still use it?

Yes, as an existing Telstra TV Box Office® customer, credit equivalent to either 12 standard definition new release movies ($75 credit for Silver tier) or 18 standard definition new release movies ($110 credit for Gold tier) per membership year will be applied to your account upon activating your benefit.

View your membership benefits >

How do I access my Kayo credit?

You can access your Kayo benefit from your Benefits page after you log into Telstra Plus. Click Activate your benefit. On the next page, choose the Telstra service you'd like to apply the benefit to, and follow the instructions to activate your credit.

View your membership benefits >

I’m already a Kayo customer, do I still receive my Kayo credit?

If you’re already a Kayo customer, a one (for Silver tier) or three (for Gold tier) months credit will be applied to your Kayo account upon activating the benefit. 

View your membership benefits >

Is the Kayo benefit valid through all third party billing platforms?

If your Kayo subscription is billed through Apple iTunes, you will not be able to redeem your Kayo benefit unless you change your payment method to a valid credit card.

How do I access my Stan credit?

You can access your Stan benefit from your Benefits page after you log into Telstra Plus. Click Activate your benefit. On the next page, choose the Telstra service you'd like to apply the benefit to, and follow the instructions to activate your credit.

View your membership benefits >

I’m already a Stan customer, do I still receive my Stan credit?

If you’re already a Stan customer, a three (for Silver tier) or six (for Gold tier) month’s credit will be applied to your Stan account upon activating the benefit.

View your membership benefits >

Is the Stan benefit valid through all third party billing platforms?

If your Stan subscription is billed through Apple, you will not be able to redeem your Stan benefit unless you change your payment method to a valid credit card.

Rewards Store

How do I redeem my points for a reward?

Once your points appear in your Telstra Plus account, you can use them to redeem your choice of rewards. 

Visit the Telstra Plus Rewards Store to view our range of rewards.

There are a variety of ways to redeem rewards, including Points only, Points + Outright (which means that you use a combination of Telstra Plus Points and a monetary payment to redeem a reward) or Points + Repayment Option (which means that you redeem a reward with Telstra Plus Points and repay the remaining amount over a fixed term).

Browse the Rewards Store >

Alternatively, you can redeem a reward in person by visiting a Telstra store, as long as the item that you want to redeem is available in-store. 

Do I have to sign in to use the Rewards Store?

Anyone can view the Telstra Plus Rewards Store, however you need to sign in to redeem a reward.

Browse the Rewards Store

Who can use points to redeem from the Telstra Plus Rewards Store?

You must be a full authority representative or an account holder to redeem rewards using your points in the Telstra Plus Rewards Store.

What rewards are available to redeem?

We have a range of rewards you can redeem with your points, including mobile devices, home entertainment and accessories. 

Browse the Rewards Store

How do I access the Rewards Store?

You can access the Telstra Plus Rewards Store through My Account, the Telstra 24x7® app, or directly through checkout.telstra.com.au/consumer/rewards

Can I use points to buy something in a Telstra store?

You may place an order at the online Rewards Store or at a Telstra store. You cannot place an order via chat or over the phone.

Please contact your local Telstra store for available rewards in store.

Does my reward come with warranty?

Rewards may have a manufacturer’s warranty. In addition to any manufacturer’s warranty, you also have rights under the Australian Consumer Law called consumer guarantees. 

Can I purchase an extended warranty on my reward?

We do not offer extended warranties for rewards available on the Rewards Store.

Can I refund my reward?

If a reward is faulty, you can return it for a refund or replacement.

Please choose carefully as we do not offer refunds if you change your mind.

View our Returns Policy >

There’s a problem with my reward, how do I get help?

If you’ve discovered a problem or fault with your reward, please get in touch with us to discuss.

Call us on 13 22 00

If I redeem a reward, will my points be deducted immediately?

We aim to deduct your points within 2 business days from the date of your purchase.

Will I earn points on my Rewards Store transaction?

You will not earn points on your transaction when you redeem using a points-only payment method or the Points + Outright payment method.When you choose to pay with Points + Repayment Option, your repayments will be spilt over a fixed term.

Each time you pay your monthly bill you will receive points for eligible spend. 

Where do I find the Telstra Plus Rewards Store terms and conditions?

Can I layby a reward and pay for it later?

We do not offer layby at the Rewards Store. To redeem a reward, you must pay for it in full with either points, Points + Outright or Points + Repayment Option.

Can I change my order after checkout?

Please choose carefully as once an order is placed, it cannot be changed.

Can I redeem a reward by contacting Telstra directly?

Rewards can be purchased at Telstra store (if the store has stock of your reward available) and online from the Telstra Plus Rewards Store. You cannot purchase a reward via chat or by calling.

Browse the Rewards Store

Is there a minimum number of points I need to redeem a reward?

Yes, items that are available to be redeemed by Points + Outright and Points + Repayment Option will have a minimum number of points required.

Can I use points on my current repayment/subscription product?

No, points cannot be used on existing repayments and products or services on your Telstra bill.

What are acceptable payment methods for the Rewards Store?

For outright payments, you can pay online via accepted cards (MasterCard, VISA & AMEX) and with accepted cards and cash in-store.

For Points + Repayment Option, you can use standard payment methods to pay your Telstra bill including accepted credit cards (MasterCard, VISA & AMEX), bank account details or PayPal.

Can I redeem multiple rewards at once?

Currently, you can only redeem one reward at a time. However, we are working on a way to enable you to redeem multiple rewards in the same transaction.

Will the Rewards Store have special offers?

Yes, our Rewards Store occasionally has limited time Hot Offers that offer discounts on rewards.

Hot Offers are subject to availability and time limits.

Browse the Rewards Store

I was saving up for something specific in the store but when I went back I noticed it has gone, is there a way I can still get that item?

You can only redeem rewards that are available and listed in the Telstra Plus Rewards Store.

Browse the Rewards Store

Is there a limit to how many points I can use?

You will not be able to use more points than you have in your account to redeem a reward.

Why is something cheaper in a Telstra Retail Store than on the Telstra Plus Rewards Store?

From time to time our retail stores may have differentiated offers to our Telstra Plus Rewards Store, or vice versa.

Points + Pay

How does Points + Pay work?

Select rewards do not need to be redeemed completely with points. You can use Points + Pay to combine some points with an acceptable payment method (such as a credit card) to get your reward faster.

You can choose the combination of points and payment on the reward detail page before you redeem.

Browse the Rewards Store >

I don’t have enough points for a reward, can I pay the difference?

You will be able to redeem some Rewards with Points + Pay. Points + Pay gives you the opportunity to use points and pay the difference with money.

When you select a reward in the Telstra Plus Rewards Store, you’ll be shown a set combination of points and pay required to put towards redemption of that item.

You then have the option to select the combination of points you’d like to use by moving the slider which will also indicate the monetary component payable by an accepted credit card or debit card upon checkout.

Browse the Rewards Store >

Can I redeem a reward using only points?

Yes, you can see how many points you need to redeem a reward at the Rewards Store.

Browse the Rewards Store >

If I refund my reward, can I choose to refund the amount in points only, or money only?

No, the refund will be a like-for-like reversal of what you paid.

E.g. if you paid 10,000 points and $50, you’ll get 10,000 points and $50 refunded.

View our Returns Policy >

Will I get a tax invoice if I use Points + Pay?

Yes, your tax invoice will be sent via email after checkout.

If you redeem your reward in person at a Telstra store, you will receive a tax invoice at the time of purchase.

Can I use Points + Pay to pay for shipping?

If you order online, standard delivery is free within Australia. If you redeem a Reward from a Telstra store, shipping is not available. 

Points + Repayment Option

How does Points + Repayment Option work?

Points + Repayment Option allows the account holder to pay the monetary component over a fixed term in equal monthly instalments. Points + Repayment Option will be available on selected rewards only and to eligible customers.

The Account Holder will also require an existing active Telstra consumer service plan.The account holder will select the eligible reward and choose the amount of points they would like to use towards payment. The account holder can then select Repayment Option, and the repayment term for the monetary portion of the transaction.

The repayment term will be added to the account holder’s Telstra bill, therefore they will earn points when they make a payment.

Browse the Rewards Store >

I don’t have enough points for a reward, can I pay the difference using the Points + Repayment Option?

You will be able to redeem some rewards with Points + Repayment Option. Points + Repayment Option gives you the opportunity to use points and pay the monetary amount over a fixed term in equal monthly instalments with each monthly instalment amount appearing on your Telstra bill.

Browse the Rewards Store >

Can I redeem a reward using only points?

Yes, you can see how many points you need to redeem a reward at the Rewards Store.

Browse the Rewards Store >

Can everyone on the account redeem a product from the rewards store using points + repayment option?

No, only the account holder can redeem a reward using points + repayment option.

If I refund my reward, can I choose to refund the amount in points only, or money only?

No, the refund will be a like-for-like reversal of what you paid.

E.g. if you paid 10,000 points and $50, you’ll get 10,000 points and $50 refunded.

View our Returns Policy >

Will I get a tax invoice if I use Points + Repayment Option?

Yes, your tax invoice will be sent via email after each bill payment is made.

If you redeem your reward in person at a Telstra store, you will receive a tax invoice at the time of purchase as well.

Can I use Points + Repayment Option to pay for shipping?

If you order online, standard delivery is free within Australia. If you redeem a Reward from a Telstra store, shipping is not available. 

What happens if I cancel my repayment term early?

If you select a Points + Repayment Option you will enter into the terms of a Hardware Repayment Option (HRO).

 If you decide to cancel the HRO before the contract end date, you’ll need to pay any remaining device, handset and accessory payments associated with the cancelled service. 

Can I use points + Repayment Option on any reward in the Rewards Store?

Not all items are available with a repayment option.

Why does it appear that I’m being charged twice in my bill?

You are not being charged twice. Part Month Charges (also called Pro Rata Charges) will appear on your first bill to cover any days you used your service before your next monthly billing period starts. They may also appear when you alter your existing service in between billing periods.

What happens if I leave the Telstra Plus program while I am still paying off a Telstra Plus Points + Repayment Option?

As long as you continue to have an active consumer service with Telstra, and your Telstra account stays active, you will be required to pay the remaining Hardware Repayment Option (HRO) for the remainder of the term.

If you decide to cancel the HRO before the contract end date, you’ll need to pay the outstanding amount.

Is there a maximum number of Telstra Plus Points + Repayment options I can have on my account?

Yes, the maximum number of Hardware Repayment Options (HRO’s) you can have on an account is 5 (inclusive of any Points + Repayment Options).

Am I required to pass a credit check to take up Telstra Plus Points + Repayment Option?

Yes, you will be required to pass a credit check to take up Telstra Plus Points + Repayment Option. The repayment is added to your Telstra account as a Hardware Repayment Option (HRO).

What will show on my bill for Telstra Plus Points + Repayment?

Your Telstra Bill will show the item you have added, as well as the Hardware Repayment amount for each billing cycle

e.g.

Hardware Repayment Option – 26 July to 25 Aug -- $20 Telstra Enhanced Tablet

 

Please note: your bill may also show part month Charges (also called Pro Rata Charges), this may appear when you alter your existing service or add something new to your account, in between billing periods.

If I’m a Pre-paid customer am I eligible for Points + Repayment Option

Pre-paid customers will not be eligible for Points + Repayment Option.

I don't have a passport or drivers’ license, can I still take up the repayment option with my Telstra Plus points?

We are only offering 12 and 24 month terms (or as otherwise agreed).

What happens to my repayment option if I leave Telstra?

Online we require a drivers’  licence or passport, if you don't not have one of those, you can go into a Telstra store and they can help you with your Telstra Plus Points + Repayment​ Option.

Shipping

How do I track the progress of my order?

Once we’ve dispatched your order, you’ll receive a shipping confirmation email or SMS from us. We’ll also keep you updated about your parcel’s status and estimated delivery time via SMS or email.

Do I need to have registered delivery for an item I have ordered, or can I choose authority to leave?

All items must be signed for as this is a requirement of the delivery company. However, there are things we can’t leave when you’re not there, such as mobile handsets, SIM cards and tablets.  

Can I pick up my reward in person at a Telstra store?

We do not have a click and collect option on the online Rewards Store.

You can order a reward in-store at a Telstra Shop if stock is available in-store. Please check with your local Telstra Shop for available rewards. 

Can I redeem a Reward, and have it delivered to another person?

You can choose the address and contact you would like to have your order delivered to at time of purchase.

Please remember that rewards such as mobile handsets and tablets require a signature and proof of ID (of the purchaser) upon delivery.

Where can I have my Reward delivered?

The Telstra Plus Rewards Store will only deliver to addresses within Australia. We do not deliver to PO Boxes, Rural Mail Boxes (RMB) and Locked Bags.

Can my reward be delivered to a PO box?

Many of our rewards are registered deliveries that require signature and proof of ID; because of this, we do not ship to PO Boxes.

Can I ship my reward to an overseas address?

We only deliver to addresses within Australia excluding PO Boxes, Rural Mail Boxes (RMB) or Locked Bags.

Business customers

I am a business customer, can I join Telstra Plus?

The current Telstra Plus program has been designed for personal (consumer) customers, however we may launch a Telstra Plus program for our valued business customers in the future. 

Can I still get discounted movie tickets as a business customer?

No. Telstra Thanks® benefits have moved to Telstra Plus.

If you have a separate personal (consumer) account with Telstra you can continue to enjoy the benefits such as discounted movie tickets in Telstra Plus.

Business accounts are not eligible to join.

I'm a business and personal (consumer) customer. Can I earn points on my personal (consumer) plan?

Yes, if your personal (consumer) account is separate from your Telstra business account (i.e. they are billed under different billing account numbers) then you can enrol in Telstra Plus and start earning points on the monthly spend of your personal (consumer) account.

Can I change my business account to a personal (consumer) account so that I can join Telstra Plus?

There are many benefits in being a Small Business Customer with Telstra, including access to business grade products and services, built for business such as:

•        Business Grade network solutions like back-up, connectivity and reliability

•        Business Grade 24/7 concierge tech support

You can move your account to a consumer account but there are some things you may wish to consider beforehand:

•        You may have to pay Early Termination Charges (ETC’s) on items on your account (such as handsets)

•        You may lose essential Business Grade services that your business relies on.

Call us on 13 22 00 to discuss your accounts.

Limited authority

What does “limited authority” mean?

The account holder can choose the level of access another person has on the account. The account holder can give either full authority or limited authority to another person.

Limited authority representatives cannot activate certain Telstra Plus membership benefits or use points to redeem rewards.

Learn more about account access >

Can limited authority representatives use points to redeem rewards?

No, only the account holder or a full authority representative can use points to redeem rewards. For points + repayment option, only the account holder can redeem rewards using this payment method.

Can limited authority representatives access membership benefits?

Limited authority representatives can access certain Telstra Plus membership benefits such as discounted movie and sports tickets, and concert pre-sales.

Other benefits need to be activated by the account holder or a full authority representative.

iPhone bonus points offer

I’m already a Telstra Plus member, can I take up the iPhone bonus points offers?

Yes, the bonus points offer is available to new and existing Telstra Plus members.

If you are not yet a member, you until 28 October 2019 to join to take advantage of the bonus points offer.

Join Telstra Plus >

Eligibility criteria apply

 

Can I use points my points to order a new iPhone?

Yes you will be able to order a new iPhone from our Telstra Plus Rewards Store online.

You can use the Points Only option if you have enough points, or Points + Pay Outright to order your selected device.

I pre-ordered a new iPhone, when will my order be dispatched?

We will begin processing iPhone orders on 20 September 2019.

I completed an iPhone back order, when will I get my iPhone?

iPhone back orders will be fulfilled once additional stock arrives at our warehouses.

We will notify you when your order is available for shipping.

How can I track my order?

We will send you an email to notify you that your order has been dispatched from our warehouse. The email has instructions on how to track your shipment.

Other

Will Telstra be collecting info about customers? What will they be doing with this data?

With your permission, we will collect and use your data in accordance with Telstra's Privacy Statement. This includes using your information to tailor and personalise your Telstra Plus experience.

How do I opt-out of Telstra Plus?

If you’d just like to stop receiving emails or SMS about Telstra Plus, you can manage your marketing and communications preferences in My Account.
 

Opt-out of Telstra Plus

Can I opt-out one or more of my accounts and keep the others?

Only the account holder or full authority representative can opt-out Telstra Plus. If both the account holder and the full authority representative on the account opt-out, then the entire membership is un-enrolled. To stay enrolled, one of the account holders or full authority representatives must always be enrolled in Telstra Plus.

E.g. In the case that a Telstra Plus membership has three users – a full authority representative, account holder and limited authority representative.

If the account holder un-enrols, the Telstra Plus membership stays active as the full authority representative remains active. If the full authority representative also un-enrols, the membership is then unenrolled as there are no users with adequate authority.

Opt-out of Telstra Plus

What happens to my points if I leave Telstra or opt out of the rewards program?

You must have an active consumer (personal) service in order to be eligible to participate in Telstra Plus. If you leave Telstra you won’t be able to earn or redeem Telstra Plus Points and your Telstra Plus points will expire.

Keep in mind, if you have entered into a hardware repayment option (HRO) and decide to leave Telstra before the contract end date you will be required to pay any remaining costs associated with the HRO. will expire.