Why get Telstra Platinum?

No fix. No fee. That's our Gurantee

For our One-off and Pay on Demand services. Excludes Subscription services.

Access to dedicated support

You can have 24/7 access to our dedicated tech support over the phone and online.

Secure Remote Access

We can make getting help easier with our remote access tool.

Non-Telstra tech

We can help set up and protect your other technology like computers, gaming consoles, smart home devices and printers.

What type of technical support do you need?

With Telstra Platinum, you can choose the level of technical help for your Telstra and non-Telstra tech that best suits your needs. We’ve got different options like one-off help or a month-to-month subscription for you to choose from. Our Platinum service includes:

Online and phone support

24/7 phone and online support from dedicated technical experts

In store help

Access to tech support experts in retail stores during trading hours

Personalised help

 Personalised coaching, including help on how to use webcams, printers, emails and internet

Device care

Advice to maximise device capabilities, diagnosis and solution of technology problems including the removal of viruses

Smart gadget support

Support for most Australian supplied internet enabled gadgets including computers, smart televisions, smartphones and tablets

Software support

Support for common software including iTunes, Internet Explorer, Firefox, MS Office and anti-virus

Before deciding whether to contact our Platinum team, Telstra offers a range of standard support services for our Telstra products. Support for faults is part of included service for your Home Broadband or Mobile service when purchased from Telstra.

Choose your support package

What Technical issues can Telstra Platinum help with?

Bought your own gear? No problem we take care of non-Telstra devices. We work with all major brands, and the list is constantly growing.

TV & Streaming Services

Get expert help to connect your TV to your WI-FI, or stream Netflix, Stan and Foxtel.

Email & Virus Protection

We'll help you detect and remove spyware and viruses, and help you keep them out by configuring what you already have.

Data & Photo Backup

Get expert help saving your data onto hard drives or cloud services like Google Drive, Dropbox, iCloud, One Drive & more.

Computer & Software

We'll help keep your computer running at its best speed with support with software and printer connectivity, so you can focus on being your productive best.

Mobiles & Tablets

Our experts can help sync your mail, calendars, and photos from Apple, Samsung or any brand of android smartphone or tablet.

Learn with Telstra

Will changing Wi-Fi channels improve my speed?

Sometimes the best way to get better Wi-Fi speeds is to just change your Wi-Fi channel. Here’s how.

How to extend the ring time of your home phone

Want your phone to ring a little longer to give you extra time to answer? Find out how.

Set up your Wi-Fi printer on your computer

Learn how to set up your Wi-Fi printer with our helpful video.

What is port forwarding?

Find out what a 'port' is and how to unblock it.

Questions about Telstra Platinum? We can help

Get Platinum support

Platinum in store

Telstra Business Services