How do I stream the internet direct to my TV?

Want to use your TV to watch more than Free-to-Air? Here's how.

29 Dec 2017

Getting the most out of your TV

Most smart TV’s today have built in Wi-Fi and an Ethernet port to connect to your modem, making streaming easy. But even if you have an older smart TV, you should still be able to stream from the internet using a Wi-Fi dongle. Follow the steps here to get the internet up on your big screen.


How do I connect my TV to my home Wi-Fi?

1. Setup with a Wizard

Almost all modern TV’s have an in-built setup Wizard that helps you set up your TV for the first time:

  • Find and open your TV’s set up wizard If it’s not already running
  • Follow the on-screen prompts until you’re asked if you’d like to connect to a wireless network
  • Select ‘Yes’

2. Connect your Wi-Fi network

  • Now press the Menu button on the remote
  • On the TV screen, select ‘Setup’, then ‘Network’, then ‘Wireless Network’ NOTE: These words may vary from TV to TV, but the process is the same
  • The TV will scan for available wireless networks
  • Enter the name of your Wi-Fi network (SSID) and your password or network security key (this may be on the back of your modem, or on a card or booklet from your service provider)

3. Stream to your TV

That’s it!  You should be able to stream media directly to your TV.

How do I connect without using Wi-Fi?

If connecting via Wi-Fi is not an option, you can use an Ethernet cable to connect to the internet.

  • Plug one end of an ethernet cable into the TV’s LAN port.
  • Plug the other end into your modem’s LAN port.
  • Your TV should now have the internet. NOTE: You don't have to enter the network name or password using this method.

What do I do if the screen is lagging?

If the picture lags or jitters, then you may have buffering problems. This is usually due to connection problems either with your home WiFi network, or your Internet Service Provider’s network.

To find out if it’s your home WiFi or your Internet provider, try streaming media to another device like your laptop:

  1. If streaming works, then it’s likely to be a home Wi-Fi problem
  2. If the problem is the same on another device, it could be an Internet provider problem.

Troubleshooting home Wi-Fi problems:

  • Make sure the modem is close enough to your TV.
  • If you haven't already, download the latest drivers to your TV. Check your TV manual to see how this is done.
  • Check your TV manual for troubleshooting or security settings unique to your TV.
  • Use an app like Telstra Home Dashboard  to survey your local Wi-Fi network for blackspots.
  • Try connecting via Ethernet cable instead; you’ll avoid buffering issues, especially if streaming in Hi-Res 4K.

Troubleshooting Internet provider problems:

  • If you’re trying to stream during peak times, there could be congestion on the network - you may need to upgrade your internet package to get faster speeds.
  • Older modems may deliver poorer performance and cause the lag - check with your Internet Service Provider and see if a newer modem might improve your streaming.

What if I don’t have a smart TV? 

Not everyone has a new TV and not all Smart TV’s are compatible with every streaming service. Telstra TV is an alternative option that uses Telstra broadband to offer integrated live TV, and catch-up and on-demand TV without a Smart TV. 

It’s currently the only device in the country that can search simultaneously for specific titles across live TV, Foxtel Now, Netflix, Stan, BigPond Movies, and free-to-air catch-up TV. Find out more about Telstra TV here.

We’re here to help

Still not happy with the streaming performance of your TV? Or need help to get started?

Contact us to get in touch with the experts at Telstra Platinum.

What else can Telstra Platinum help me with?

Whether your service or technology is from Telstra or another provider, our tech experts can help you. They’re available 24x7 over the phone and online to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more. It’s all part of a Telstra Platinum subscription.

Got a one-off problem? Find out more about our no-fix no-fee services.


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