How to troubleshoot send/receive email in Outlook
16 April 2018
Sometimes if you're not receiving emails, or emails are bounced back, there can be a simple explanation.
The first thing is to check that your internet connection is working. Then check your username and password are both entered correctly in your email software. For help resetting your Telstra Mail username or password go to https://www.telstra.com.au/support/category/email/manage/change-a-mailbox-password
With these quick checks done, there are some other things you can do. For example, you can adjust settings if your emails are mistakenly going into your junk mail box, or spam filter. If there's trouble sending or receiving, it may be an issue with the email server settings. This video shows you a couple of basic settings you can check.
Have you ever seen the terms IMAP or POP in relation to email? IMAP means your email automatically syncs with email servers, whereas POP downloads emails to one specific computer. So, if you want to access emails from multiple devices, check to see you have IMAP enabled.
For more detailed help if you are still having trouble, talk to the tech experts at Telstra Platinum.
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Telstra Platinum® is available for eligible Telstra customers only. Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges. Fair use policy applies. In-home services are not available in all areas. If you change or cancel an in-home service, you need to give us 24 hours’ notice, otherwise you’ll be charged a $99 cancellation fee.
Support for faults is part of an included service in your Broadband, Home or Mobile service when purchased from Telstra. Telstra Platinum supports all tech in the home whether from Telstra or not.
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