How to book an in-person appointment with Telstra Platinum

13 Feb 2018

Would you like to sit down face to face with someone who can help you set up and use your new gadget? Or see someone you trust remove a virus from your laptop?

Telstra Platinum are Telstra’s tech experts for a wide range of new and different technology. We can help you face to face, in store or in your home. Extra charges apply for a home visit.

With Telstra Platinum you can choose your level of help according to the type of problem you have. Check out our support packages to help you identify your issue, and whether it’s big or small. We’ll discuss it with you before we start to make sure you select the right level of support.

Support with faults is part of an included service in your Broadband, Home or Mobile service. When you have Platinum you get support for all tech in the home, as well as if the issue is about an underlying Telstra product, well sort that out too.

If you don’t know the best way to make an appointment, watch this video to learn the number to call or how to book an appointment online.

What else can Telstra Platinum help me with?

Whether your service or technology is from Telstra or another provider, our tech experts can help you. They’re available 24x7 over the phone and online to help you with your mobile, tablet, Wi-Fi, email, smart home and connected devices, data back-up and more. It’s all part of a Telstra Platinum subscription.

Got a one-off problem? Find out more about our no-fix no-fee services.


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We’re here to help

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Call Platinum support

Call 13 75 87 24x7 for technology support with patience, advice and support for all your technology needs.

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Platinum in-store

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