Online ordering and delivery
It's easy and secure to shop online with Telstra. Get free delivery for orders over $100, and track your order online. All from the comfort of your home.
Free delivery when you shop online
Order online from a range of products, with free delivery for orders over $100.
Checking out is easy
Once your order is processed, allow up to 3 business days for metro areas, and up to 7 business days for regional areas (subject to product availability).
Track your order online
Use the Telstra order tracker to see the progress of your orders and deliveries. You’ll also receive SMS or email notifications on your order status and estimated delivery times.
As well as being able to check the status of your Telstra order, and keep an eye on your delivery, you can also check and change your installation appointment(s).
What can you track online?
You can track current and past orders for:
- Internet including nbn, ADSL, cable and Velocity
- Home phones and bundles
- Month-to-month mobile and mobile broadband, including the delivery of equipment, plan changes and SIM replacement
- Pre-Paid mobile and mobile broadband equipment
Create a Telstra ID
A Telstra ID is the username and password you use to access and manage your Telstra services online.
The only login you need
When you register for a Telstra ID, you’ll create a username and password that you can use to sign in to a range of Telstra apps and services.
If you’ve used the My Telstra app, or have managed your services in My Telstra, you may already have a Telstra ID. Don't worry if you've forgotten your Telstra ID, you can easily recover it.
I know my Telstra ID
I don't know my Telstra ID
I need a new Telstra ID
Receiving your order
Do you need to be home when your order arrives?
Some items can be left at your premises when you’re not there, if the courier considers it safe to do so.
However, items such as mobile handsets, SIM cards and tablets can't be left unattended. You’ll need to be there when the courier delivers them with:
- A valid form of photo ID.
- For security purposes, please show the same identification used when you placed your order online with us (e.g. Australian driver’s licence, passport)
- Your signature.
If you can’t be at home, your parcel will be sent to the post office. Please present your photo ID when you collect it.
Visiting us in-store
At participating stores, you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, then let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.
- Login to the My Telstra app using your Telstra ID
- Tap Get help
- Select Visit a store
- Hit Join a store’s queue
- Follow the prompts