What's inside the app

Services & payments

View bills, make payments, track data usage and recharge your pre-paid service.

Help when you need it

The Get Help screen makes it easy to troubleshoot tech issues, track orders, check for network outages and more.

Contact us via Messaging

The new way to contact Telstra, simply send us a message and we’ll get back to you as soon we can. 

Shopping & rewards

Shop for the latest tech and devices, or redeem Telstra Plus rewards and member benefits.

Send us a message

An easy way to get in touch

Unlike Live Chat, you don’t need to standby online for a response. Think of it like SMS messaging — you'll get a notification each time we reply.

What's new

Each month, we release new features and improvements to help you get what you need from us. Find out more in our monthly release updates.

Get more from your Wi-Fi

Gets tips to help you get the best connection to all your devices, plus Telstra Plus members can now redeem their points in app for add ons. Eligibility criteria apply. 

New capabilities this month

Get an overview of your Wi-Fi’s performance, check out a refreshed home screen with the latest news, manage your spot in a store’s queue and more.

Check your connected devices

View your modem information, the devices connected to your Wi-Fi network and their signal strength, plus earn bonus Telstra Plus points with the latest offers from our partners.

How to use the app

Watch our brief videos to see how you can manage your Telstra account, make payments, troubleshoot tech issues and much more.

How to register a Telstra ID in the My Telstra app

Register for a Telstra ID to view all of your services

  1. Open the My Telstra app
  2. Tap Create a new Telstra ID 
  3. and Let's get started
  4. Enter your details 
  5. and follow the prompts.

How to troubleshoot your services in the My Telstra App

Smart troubleshooting with My Telstra App

  1. Login to the My Telstra App using your Telstra ID
  2. Select Get Help. Choose the product you need help with
  3. Tell us which services are affected
  4. Select which issue you are experiencing. Follow the prompts.

Stay on top of your bills and account. Now you can view, query and organise your payments and services wherever you are.

View of pay your Telstra bill with our My Telstra App

Pay your Telstra bill with our My Telstra App

  1. Login to the My Telstra App using your Telstra ID 
  2. Choose the bill you want to pay. Hit Pay now
  3. Enter the bill amount. Choose your payment method.

Request a Payment Extension on your Telstra Service on My Telstra app

Apply for an extension with My Telstra App 

  1. Login to the My Telstra App using your Telstra ID
  2. Choose the bill you want to pay and select Pay now
  3. Select Request payment extension 
  4. and accept.

Download the My Telstra app

  • Download

    To download My Telstra or upgrade from Telstra 24x7, use the link below to be taken to your app store.
  • Sign in

    Use your Telstra ID to sign in. If you don’t have one, register now. Not sure what your Telstra ID is? We can help
  • Get started

    Start using the app to manage your services and get the help you need, when you need it.

Frequently Asked Questions

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