What's inside the app

Services & payments

View bills, make payments, track data usage and recharge your pre-paid service.

Help when you need it

The Get Help screen makes it easy to troubleshoot tech issues, track orders, check for network outages and more.

Contact us via Messaging

The new way to contact Telstra, simply send us a message and we’ll get back to you as soon we can. 

Shopping & rewards

Shop for the latest tech and devices, or redeem Telstra Plus rewards and member benefits.

Send us a message

An easy way to get in touch

Unlike Live Chat, you don’t need to standby online for a response. Think of it like SMS messaging — you'll get a notification each time we reply.

What's new

Each month, we release new features and improvements to help you get what you need from us. Find out more in our monthly release updates.

Shop for what you need

With the My Telstra app, you can add more extras or speed boosts with your services. Shop in the app now and watch the latest entertainment from Netflix, Foxtel and Kayo.

More layers of security

Help protect your account and devices while staying safe online. Our range of safety tools are now available in the My Telstra app.

Safe online experience

You can help keep your family’s online experience safe by adding websites to allowed and blocked lists, and keep track of your hardware repayments details.

How to use the app

Watch our brief videos to see how you can manage your Telstra account, make payments, troubleshoot tech issues and much more. 


Register for Telstra ID

How to register a Telstra ID in the My Telstra app

Register for a Telstra ID to view all of your services

  1. Open the My Telstra app
  2. Tap Create a new Telstra ID 
  3. and Let's get started
  4. Enter your details 
  5. and follow the prompts.

Troubleshoot your services

How to troubleshoot your services in the My Telstra App

Smart troubleshooting with My Telstra App

  1. Login to the My Telstra App using your Telstra ID
  2. Select Get Help. Choose the product you need help with
  3. Tell us which services are affected
  4. Select which issue you are experiencing. Follow the prompts.

Stay on top of your bills and account. Now you can view, query and organise your payments and services wherever you are.

Pay your bill

View of pay your Telstra bill with our My Telstra App

Pay your Telstra bill with our My Telstra App

  1. Login to the My Telstra App using your Telstra ID 
  2. Choose the bill you want to pay. Hit Pay now
  3. Enter the bill amount. Choose your payment method.

Request a payment extension

Request a Payment Extension on your Telstra Service on My Telstra app

Apply for an extension with My Telstra App 

  1. Login to the My Telstra App using your Telstra ID
  2. Choose the bill you want to pay and select Pay now
  3. Select Request payment extension 
  4. and accept.

Download the My Telstra app

  • Download

    To download My Telstra or upgrade from Telstra 24x7, use the link below to be taken to your app store.
  • Sign in

    Use your Telstra ID to sign in. If you don’t have one, register now. Not sure what your Telstra ID is? We can help
  • Get started

    Start using the app to manage your services and get the help you need, when you need it.

Frequently Asked Questions

Need more help?



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