Key app features

Manage your account

View bills, make payments, track data usage and recharge your pre-paid service.

Help in your hands

The Get Help screen makes it easy to troubleshoot tech issues, track orders, check for service interruptions and more. 

In app Messaging

An easy way to contact Telstra, simply send us a message and we’ll get back to you as soon we can.   

Shopping & rewards

Shop for the latest tech and devices or add on extras such as Wi-Fi Booster and Game Optimiser or entertainment extras including Netflix and Kayo.

How do I get the app?

  1. Download

    1. To download the My Telstra app, open the App Store (for Apple users) or Google Play (for Android users)
    2. Search for My Telstra and select install
  2. Sign in

    Use your Telstra ID to sign in. If you don’t have one, you can register for a Telstra ID now. Not sure what your Telstra ID is? Learn more about Telstra ID.

  3. Get started

    Start using the app to manage your services and get the help you need, when you need it.

Latest features

Each month, we release new features and improvements to help you get what you need from us.

Help from the past

A 30-day speed test snapshot of your Wi-Fi performance can potentially find an issue not found with one speed test. 

A fresh new look

We've redesigned the mobile "summary" and "extras" tabs making it easier to see your current extras/add ons plus others that may be of interest. 

Get more from your Wi-Fi

Gets tips to help you get the best connection to all your devices, plus Telstra Plus members can now redeem their points in app for add ons. Eligibility criteria apply. 

Telstra Plus

Earn points for rewards, just for being with us

Get access to member-exclusive benefits and start earning points towards must-have rewards.

You must be 18+ with an eligible service. Excludes enterprise. Read the terms and conditions.

Frequently Asked Questions

How-to