Key app features

Manage your account

View bills, make payments, track data usage and recharge your pre-paid service.

Help in your hands

The Get Help screen makes it easy to troubleshoot tech issues, track orders, check for service interruptions and more. 

In app Messaging

An easy way to contact Telstra, simply send us a message and we’ll get back to you as soon we can.   

Shopping & rewards

Shop for the latest tech and devices or add on extras such as Wi-Fi Booster and Game Optimiser or entertainment extras including Binge and Kayo.

How do I get the app?

  1. Download

    1. To download the My Telstra app, open the App Store (for Apple users) or Google Play (for Android users)
    2. Search for My Telstra and select install
  2. Sign in

    Use your Telstra ID to sign in. If you don’t have one, you can register for a Telstra ID now. Not sure what your Telstra ID is? Learn more about Telstra ID.

  3. Get started

    Start using the app to manage your services and get the help you need, when you need it.

Latest features

Each month, we release new features and improvements to help you get what you need from us.

Personalised offers for you

Head to the Shop tab to discover a brand new look with tailored offers to compliment your services and devices.

Share images and files while messaging us

You can now attach images, screenshots, and other media files when messaging our agents in the app. Great for anyone who might need extra support for troubleshooting or technical advice.   

Speak with us

Customers can skip the long queue by viewing estimated hold times for the day and choose the best time to get in touch with us via Speak with us. In addition, we’ve added messaging making it even easier for customers to get in touch when they need extra support.

Telstra Plus

Get 10,000 points with Telstra Plus Market

Join Telstra Plus Market and link a debit/credit card by 30/6/22 for 10,000 points.

Eligibility criteria and T&Cs apply. 

Frequently Asked Questions

How-to