You recently contacted us about a service issue, and we believe this is now fixed. The quickest way to let us know if the issue still exists is to call 13 22 00, when asked the reason for your call say “Faults” and follow the prompts – we’re open 24/7.
If we don't hear from you within 24 hours, your ticket will be automatically closed and any diversions in place will be turned off.
You can find your reference number in our Fault Tracker.