It looks like you are using an older version of Internet Explorer.

telstra.com.au may not display correctly and some of the features may be unavailable to you.
If you are not using this version, please check that compatibility mode is turned off, otherwise you may need to update your browser.

Telstra Troubleshooting Tool

A virtual mechanic for your home phone and broadband.

If you’re having problems with your home phone or internet connection, this tool can help you run troubleshooting diagnostics. It can help you identify what the issue is and then provide step-by-step instructions on how to fix it.