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Transfer ownership
of your services

Need to transfer your Telstra services to another individual or business? Let’s make it happen.

Three steps to Transfer

You can transfer most of our products and services – from mobiles, to broadband plans, to Foxtel on Telstra – to another person or business. Here’s how:

  1. Read the FAQs first to make sure you’ve got the right ID and other documents ready
  2. Select the right transfer form, from the table below
  3. Complete and submit the form. 

Which Transfer form do you need?

Transferring FROM: 

(‘Outgoing Customer’) 

 Transferring TO: 

(‘Incoming Customer’) 

Download this form
Business Business Download now
Business Consumer Download now
Business Sole Trader Download now
Consumer Consumer Download now
Consumer Business Download now
Consumer Sole Trader Download now
Sole Trader Sole Trader Download now
Sole Trader Business Download now
Sole Trader Consumer Download now
Enterprise & Government Enterprise & Government Download now
Enterprise & Government Business Download now
Enterprise & Government Consumer Download now
Business Enterprise & Government Download now
Consumer Enterprise & Government Download now

Not sure which form you need?

  • If you’re a Business customer call 13 20 00
  • All other customers call 13 22 00
  • Talk to your Telstra Representative, or
  • Visit your nearest Telstra Store.

Frequently asked questions

 

  • You can transfer ownership of most Telstra products and services including mobiles, fixed voice, internet services or even bundle services. While most services can be transferred, not all products can be transferred. For instance, you can’t transfer Business products to Consumer customers.
  • If you’re transferring a mobile to someone who’s been with Telstra for less than 6 months (12 months if they’re a business customer), you can download and fill in a transfer form, but you’ll need to return it in person to a Telstra store, along with the right ID.
  • Trusts, Partnerships, Unincorporated Associations, Franchises and Sponsored Organisations are not legal entities and can’t be the Incoming (receiving) Customer. They must be represented by an individual or company. And the individual or company must be the Registered Business Name on the application form.
  •  

Customer type 

 Description

Individuals including Residential customers and unincorporated associations.  All individual and residential customers are Consumer customers. So are Individuals acting on behalf of a trust.
Sole Trader An individual trading as a business, with an ABN in their own name, is a Sole Trader
Businesses / Companies / Incorporated Associations / Stata and Body Corporates

An incorporated business or company*, partnerships, those acting on behalf of a trust, and strata companies – these are all Business Customers 

*A company must provide an Australian Company Number (ACN is not the same as ABN) 

Partnerships

Firms and partnerships generally use a trading/business name.

A Partnership must be represented by either an individual or a company

Trusts and Super Funds A Trust or Super fund must be in the name of the trustee – either an individual or company
Franchises A franchise operates as a separate business. Phone services are provided in the name of the franchisee; which can be a Company or Sole Trader
Enterprise and Government  All large business companies with a dedicated account representative, and all local, federal and state government customers are Enterprise & Government customers. Please check in with your Account Representative for support.

 

  • You need to fill out a Change of Ownership form to transfer a service from one legal entity (the Outgoing Customer) to another (the Incoming Customer).
  • Common reasons include relationship changes, flatmates moving out, and business restructures. Transfers can be between individuals, companies or organisations.

 

  • Our ID requirements differ between Consumer & Business customers and also depend on how long you have been a Telstra customer
  • For Consumer customers with Telstra for less than 6 months, or Business customers for less than 12 months, you may need to provide your ID documents in person at a Telstra store
  • Check the tables below for more details about the types of ID you’ll need:

Consumer Customers

  Incoming Outgoing
Authority

Signatory must be:
the Legal Lessee or listed as a Full Authority on the Telstra Account the Legal Lessee or listed as a Full Authority on the Telstra Account
the Legal Lessee for New customers
Signatory ID Required

(Telstra customer longer than 6 months)

One form of Primary ID




One form of Primary ID

Signatory ID Required

(Telstra customer less than 6 months)
100 points of ID
Post-Paid Mobile transfers must be submitted to a Telstra Store

Business Customers - Sole Traders

  Incoming Outgoing
Authority

Signatory must be:
the Legal Lessee or listed as an Authorised Representative on the Telstra Account the Legal Lessee or listed as an Authorised Representative on the Telstra Account
the Legal Lessee for New customers

Signatory ID Required

(Telstra customer longer than 12 months)


One form of Primary ID



One form of Primary ID

Signatory ID Required

(Telstra customer less than 12 months)

100 points of ID
Post-Paid Mobile transfers must be submitted to a Telstra Store

Business Customers - Company

  Incoming Outgoing

Authority

Signatory must be:

a Company Director, Publicly Listed Officeholder or as an Authorised Representative on the Telstra Account a Company Director, Publicly Listed Officeholder or listed as an Authorised Representative on the Telstra Account
a Director or Publicly Listed Officer for New customers

Signatory ID Required

(Telstra customer longer than 12 months)


One form of Primary ID



One form of Primary ID

Signatory ID Required

(Telstra customer less than 12 months)

100 points of ID
Post-Paid Mobile transfers must be submitted to a Telstra Store

Business Customers - Strata Title (Body Corporate)

  Incoming Outgoing

Authority

Signatory must be:

the Executive Committee Secretary or listed as an Authorised Representative on the Telstra Account the Executive Committee Secretary or listed as an Authorised Representative on the Telstra Account
the Executive Committee Secretary for New customers

Signatory ID Required

(Telstra customer longer than 12 months)


One form of Primary ID



One form of Primary ID

Signatory ID Required

(Telstra customer less than 12 months)

100 points of ID
Post-Paid Mobile transfers must be submitted to a Telstra Store

 

You can’t transfer temporarily disconnected or cancelled services. If you’re the current owner, you must ensure all services are active to transfer their ownership.

 

  • For Fixed Voice and Internet services, if you’re the new owner (the ‘Incoming Customer’) and you can provide Proof of Occupancy, then we can still connect it in your name.
  • In all other cases, we’ll need a Statutory Declaration Form from you, the incoming customer, which states that you (have the authority from the outgoing customer for the service to be transferred to your name or business).
Good to know

You can get Statutory Declarations from Police stations and Post offices. They need to be witnessed (signed) by an authorised witness such as a doctor, lawyer, Justice of the Peace or Police Officer.

 

Most Changes of Ownership take up to 7 Business days but this may vary depending on:

  • The products being transferred
  • Legibility and completeness of forms
  • Number of services being transferred
  • The type of transfer, EG; Business to Consumer
  • The complexity of the order

 

  • Once a form is signed, you don’t have to return it to us by a certain date; the signature does not expire.
  • However, we will need 7 Business days from the date the form was submitted to complete the request. Any delay in submitting it will delay the transfer date.

 

  • If services can stay on existing plans and contracts, you won’t receive an early termination charge.
  • If the plan or contract can't be transferred due to eligibility or plans that are no longer available, then as the outgoing customer you may receive an Early Termination Charge.

 

  • There are no Change of Ownership fees for Fixed, Mobile and Internet services.
  • For Business customers, there is a $44 connect fee for Inbound Services, Freecall or Priority Numbers.

 

  • No - a name change due to marriage, divorce, incorrect spelling or by deed poll does not require a Change of Ownership form.
  • Simply visit your local Telstra store with relevant name change documentation.
  • Find out more about updating the name on your account.

 

You can find your ABN or ACN number on the ABN search tool.

 

No - If you’re an individual, Sole Trader, or you’re part of a Trust or Partnership you can add your ABN to your existing account. To add your ABN, contact Telstra or visiting your local Telstra store.

 

Change of Ownership is the transfer of a service from one legal entity (outgoing customer) to another (incoming customer).

  • Can be between individuals, companies or organisations
  • Common reasons include relationship changes, flat mate moving out our business restructures

 

  • Mobiles may go off air for up to 2 hours during a transfer: we’ll let you know in advance.
  • Telstra Business Broadband services transferring to consumer plans can be off air for up to 5 days.

 

No - If you’re receiving a Broadband service, you don’t need to set up a new broadband account; we’ll transfer it directly over to your name and account.

 

  • Yes. All present and future emails sent to your mailbox will be accessible to the new owner.
  • To stop them from having access to your old emails, delete them all before the transfer.

 

 

For some Business to Consumer transfers, you’ll need a new SIM. We’ll send you one if you do.

 

After a transfer of ownership, all MessageBank settings will reset to defaults and all messages will be permanently deleted.