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Transfer ownership
of your services

Need to transfer your Telstra services to another individual or business? Let’s make it happen.

Three steps to Transfer

You can transfer most of our products and services – from mobiles, to broadband plans, to Foxtel on Telstra – to another person or business. Here’s how:

  1. Read the FAQs first to make sure you’ve got the right ID and other documents ready
  2. Select the right transfer form, from the table below
  3. Complete and submit the form. 

Which Transfer form do you need?

Transferring FROM: 

(‘Outgoing Customer’) 

 Transferring TO: 

(‘Incoming Customer’) 

Download this form
Business Business Download now
Business Consumer Download now
Business Sole Trader Download now
Consumer Consumer Download now
Consumer Business Download now
Consumer Sole Trader Download now
Sole Trader Sole Trader Download now
Sole Trader Business Download now
Sole Trader Consumer Download now
Enterprise & Government Enterprise & Government Download now
Enterprise & Government Business Download now
Enterprise & Government Consumer Download now
Business Enterprise & Government Download now
Consumer Enterprise & Government Download now

Not sure which form you need?

Frequently asked questions

 

  • You can transfer ownership of most Telstra products and services including mobiles, landlines, internet services and your Telstra account. But some customers can’t receive some products. For instance, you can’t transfer Business products to Consumer customers.
  • If you’re transferring a mobile service and the customer you’re transferring to (ie: the ‘Incoming Customer’) has not been with Telstra for more than six months, you can still download an application form but it will need to be transferred at a Telstra store - along with the relevant ID.
  • Trusts, Partnerships, Unincorporated Associations, Franchises and Sponsored Organisations are not legal entities and cannot be the Incoming Customer. These must be represented by an individual or company. And the individual or company must be the Registered Business Name on the application form.
  •  

Customer type 

 Description

Use this form:
Individuals including Residential customers and unincorporated associations.  All individual and residential customers are Consumer customers. So are Individuals acting on behalf of a trust. Consumer form
Sole Trader An individual trading as a business, with an ABN in their own name, is a Sole Trader Business form
Businesses / Companies / Incorporated Associations / Stata and Body Corporates

An incorporated business or company*, partnerships, those acting on behalf of a trust, and strata companies – these are all Business Customers 

*A company must provide an Australian Company Number (ACN is not the same as ABN) 

Business form
Partnerships

Firms and partnerships generally use a trading/business name.

A Partnership must be represented by either an individual or a company

Individuals: use the Consumer form

Companies; use the Business form*

*Unless you’re an enterprise customer:- then use the Enterprise form

Trusts and Super Funds A Trust or Super fund must be in the name of the trustee – either an individual or company

Individual trustees: use the Consumer form 

Companies; use the Business form* 

*Unless you’re an enterprise customer:- then use the Enterprise form

Franchises A franchise operates as a separate business. Phone services are provided in the name of the franchisee; which can be a Company or Sole Trader

Business form

*Unless you’re an enterprise customer:- then use the Enterprise form

Enterprise and Government  All large business companies with a dedicated account representative, and all local, federal and state government customers are Enterprise & Government customers. Please check in with your Account Representative for support.

Enterprise form*

*E&G Customers can also use the Business form

 

  • You need to fill out a Change of Ownership form to transfer a service from one legal entity (the Outgoing Customer) to another (the Incoming Customer).
  • Common reasons include relationship changes, flatmates moving out, and business restructures. Transfers can be between individuals, companies or organisations.

 

Consumer Customers

  Incoming Outgoing
Authorisation Signatory must be listed as a Full Authority/Legal Lessee on the Telstra Account Signatory must be listed as a Full Authority/Legal Lessee/Limited Authority on the Telstra Account
ID Requirement - Established 100 points of ID 100 points of ID required
ID Requirement - Non Established
(Mobile Only - new or been with Telstra less than 6 months)
100 points of ID
Mobiles less than 6 months must be completed at a Telstra store
100 points of ID required

 

Sole Traders

  Incoming Outgoing
Authorisation Signatory must be listed as a Full Authority/Legal Lessee on the Telstra Account Signatory must be listed as a Full Authority/Legal Lessee/Limited Authority on the Telstra Account
ID Requirement Person signing the forms must provide 1 form of Primary ID No proof of ID required

 

Business Customers

  Incoming Outgoing
Authorisation Signatory must be:
  • a company director, or
  • an Authorised Representative of the company
Signatory must be:
  • a company director, or
  • an Authorised Representative of the company
ID Requirement Person signing the forms must provide 1 form of Primary ID No proof of ID required
Letter of Authority Letter of Authority on Letterhead required from Company/Organisation approving addition of services signed by a Company Director or Authorised Representative Letter of Authority on Letterhead required from Company/Organisation signed by a Company Director or Authorised Representative, approving signatory to act on behalf of the Outgoing Customer

 

We cannot transfer temporarily disconnected or cancelled services. If you are the current owner, you must ensure all services are active in order to transfer their ownership.

 

  • For Fixed and Internet services, if the Incoming Customer can provide Proof of Occupancy then the service can be connected in their name.  
  • In all other cases, please contact Telstra or your Local Telstra store for advice.

 

Most Changes of Ownership take up to 7 days but this may vary depending on:

  • The products being transferred
  • Legibility and completeness of forms
  • Number of services being transferred
  • The type of transfer (e.g. Business to Consumer)
  • The complexity of the order

 

  • Once a form is signed, you do not have to return it to us by a certain date; the signature does not expire.
  • However, we will need 7 days from the date the form was submitted to complete the request. Any delay will delay the transfer date.

 

  • Where services can stay on existing plans and contracts, there will be no early termination charge.
  • If the plan or contract can't be transferred, due to eligibility or plans that are no longer available, then ETCs may apply to the outgoing customer.

 

  • There are no Change of Ownership fees for Fixed, Mobile and Internet services.
  • For Business customers, there is a $44 connect fee for Inbound Services, Freecall or Priority Numbers.

 

  • No, a name change due to marriage, divorce, incorrect spelling, or by deed poll does not require a Change of Ownership form.
  • Simply visit your local Telstra store with relevant name change documentation.
  • Find out more about updating the name on your account.

 

You can check your ABN or ACN number by using the ABN search tool here

 

No - If you are an individual, Sole Trader, Trust or Partnership and you want to add an ABN to your account, you can simply add your ABN onto your existing individual account by contacting Telstra or visiting your local Telstra store.

 

Change of Ownership is the transfer of a service from one legal entity (outgoing customer) to another (incoming customer).

  • Can be between individuals, companies or organisations
  • Common reasons include relationship changes, flat mate moving out our business restructures

 

  • Mobiles may be down for up to 2 hours during a transfer, and you will be advised of this in advance.
  • Telstra Business Broadband services transferring onto consumer plans may experience downtime of up 5 days.

NOTE: The Incoming Customer doesn’t need to organise a new connection; we transfer the service directly into their name, on their own new or existing account number.

 

  • Yes. All present emails and any future emails send to your mailbox will be accessible to the new owner, or ‘Incoming Customer’.
  • To stop them from having access to old emails, you need to delete all your emails before the transfer takes place.

 

  • In some instances you may be able to retain your email address even if you are transferring your internet service. Please contact Telstra or visit your nearest Telstra store for more information.

 

In some Business to Consumer transfers, a new SIM card is needed. If so, you will be sent a new SIM.

 

After a transfer of ownership, all Message Bank settings will reset to defaults and messages will be permanently deleted.