Need help?

Get your device back in action with
our quick and easy troubleshooting advice.

Check the basics first

Shut down and restart device

Turn your device off,
then back on again

Check SIM card

Take the SIM card out then put it back in again, ensuring that the SIM is inserted correctly

Check Software

Perform a software update. Go into your 'Settings' menu and select 'Software update'

Check for an outage

See if your location
is currently affected.
Check here

Get help with my device

Download Device Care App

Run diagnostic checks, identify and resolve problems automatically

Device Guide

Resolve your issue with our device support guides

Still having trouble?

Book an in-store tech bar appointment


Track your request

Already returned a device? You can track the status here

Know your rights if things go wrong

Find manufacturer's warranties, consumer guarantees, and Telstra policies

Find out more

Questions about your device?


Have a question about mobile phones? Ask our Customer Forum.

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Contact us

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Find a store

Find your nearest Telstra store or Wi-Fi hostspot.

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