Troubleshoot your device
Having a problem with your smartphone or tablet? We're here to make sure it’s back in action as soon as possible.
Return your faulty mobile device
If you need to return a faulty device, use the selection appropriate to you below. If you have already submitted a device return use our status tracker below.
StayConnected CustomersPremium Care Customers
If you need to exchange or replace your device, or require technical support, log into the StayConnected portal from My Account (Telstra.com/myaccount) and select ‘Start a new request’ from the Service Request tab at any time.
Or you can call us on 13 2200 between 7am and 10pm each day, say ‘StayConnected’ and one of our team will help you.