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Troubleshoot your device

Having a problem with your smartphone or tablet? We're here to make sure it’s back in action as soon as possible.

Mobile device support

Troubleshoot common mobile device issues.

Mobile device support

Need more help?

Return your faulty mobile device

If you need to return a faulty device, use the selection appropriate to you below. If you have already submitted a device return use our status tracker below.

Mobile device support

Troubleshoot common mobile device issues.

Status tracker

Already submitted a device return?

If you need to exchange or replace your device, or require technical support, log into the StayConnected portal from My Account ( and select ‘Start a new request’ from the Service Request tab at any time.

Or you can call us on 13 2200 between 7am and 10pm each day, say ‘StayConnected’ and one of our team will help you.


Log in to My Account

If you want to lodge a claim you can complete the online Claim Request Form at any time. A consultant might contact you for any additional information we need. If you prefer to call, our Premium Care Claims Team are available on 1300 047 962, 9am to 5pm AEST Monday to Friday, and 9am to 1pm AEST on Saturday.