Trade-in your old
phone for credit
Trade-in your old phone for credit on your
Send Brightstar your old phone
Brightstar will send you a return pack within 5 days of placing your trade-in order. This pack will contain a padded envelope and instructions on how to return your old phone to them.
Receive a credit on your Telstra bill
Once your old phone has been received and assessed by Brightstar, the credit will be applied to your Telstra bill.
Your trade-in checklist
Visit the Brightstar trade-in website
Upload your photo ID showing your current address to their website
Make sure you back up your data from your old phone
Once you receive your pre-paid satchel, restore your phone to factory settings before posting it
Recycle your old mobile phone & accessories
Reduce your carbon footprint
No life left in your old phone? We can help you securely recycle old mobile phones, batteries, chargers and accessories. All mobiles and accessories will be destroyed and nothing is resold. There are two options available.
Send them in
Download a free reply paid label, and then add it to a padded envelope or box.
Who is Brightstar?
The Trade-In program is operated by Brightstar Logistics Pty Ltd (Brightstar). We provide elements of the offer as agents of BrightstarAs Brightstar manage the trade-in process, we will lead you through to the Brightstar website to complete your trade-in.
Why do you want my identification?
The Trade-in program is operated by Brightstar. who is a registered Second-Hand Dealer. As part of Brightstar’s Licence they arerequired by law to obtain proof of identity from you.
Forms of identification that can be uploaded
You’ll need to upload your proof of identity that shows; your full name, current address, photo, date of birth and your signature.
Contact for trade-in queries
Customer enquiries: Call the Trade-In customer service team on 1300 112 011.
Available 9am-5pm Monday to Friday AEST. Calls are charged at your local rate, excluding mobiles where standard call rates apply.
Need more support?
Things you need to know
The credit offer will vary depending on your device type, the model, and the working condition of your device. You may choose to return your device in-store and elect to apply the credit towards in-store purchases or your Telstra bill. Any unused in-store credit will be forfeited. If you trade in your device online www.telstra.com/tradein you may only apply the credit to your Telstra bill.