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Trade-in your old phone for credit

Trade-in your old phone for credit on your Telstra bill.

Get quote

How trade-in works

You can organise the trade-in of your mobile phone online through our trusted partner, Brightstar. Complete the three steps below. You can also go into a Telstra Store

Step 1

Search for your phone and get a quote

Complete Brightstar’s online assessment and get an estimated trade-in value for your old phone.

Get quote on iPhone

Get quote on Android

Step 2

Send Brightstar your old phone

Brightstar will send you a return pack within 5 days of placing your trade-in order. This pack will contain a padded envelope and instructions on how to return your old phone to them.

Step 3

Receive a credit on your Telstra bill

Once your old phone has been received and assessed by Brightstar, the credit will be applied to your Telstra bill.

Your trade-in checklist

Visit the Brightstar trade-in website

Upload your photo ID showing your current address to their website

Make sure you back up your data from your old phone

Once you receive your pre-paid satchel, restore your phone to factory settings before posting it

Recycle your old mobile phone & accessories

Reduce your carbon footprint

No life left in your old phone? We can help you securely recycle old mobile phones, batteries, chargers and accessories. All mobiles and accessories will be destroyed and nothing is resold. There are two options available.

Send them in

Download a free reply paid label, and then add it to a padded envelope or box.

Drop them off

Take your old mobile phones, batteries and accessories to a local Telstra store.

FAQs

 

Who is Brightstar?

The Trade-In program is operated by Brightstar Logistics Pty Ltd (Brightstar). We provide elements of the offer as agents of BrightstarAs Brightstar manage the trade-in process, we will lead you through to the Brightstar website to complete your trade-in.

 

Why do you want my identification?

The Trade-in program is operated by Brightstar. who is a registered Second-Hand Dealer. As part of Brightstar’s Licence they arerequired by law to obtain proof of identity from you.

 

Forms of identification that can be uploaded

You’ll need to upload your proof of identity that shows; your full name, current address, photo, date of birth and your signature.

 

Contact for trade-in queries

Customer enquiries: Call the Trade-In customer service team on 1300 112 011.

Available 9am-5pm Monday to Friday AEST. Calls are charged at your local rate, excluding mobiles where standard call rates apply.

Customer email contact: For queries relating to their Trade-In order or to request a copy of the Terms and Conditions or Privacy policy, email the Trade-In team at customercare@trade-in.telstra.com.

Need more support?

Find out more

Terms and Conditions

 

Download Trade-in terms and conditions:

Trade-in Terms and Conditions