Telstra 5G and 4GX: Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G or 3G.
The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.
Check coverage at telstra.com/coverage.
Cancelling your plan: If you are on a Telstra Mobile Plan and you cancel your service, you will receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing on your next bill. If you are on a Telstra Upfront Mobile Plan and you cancel your service, you will not receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing as a one-off payment.
Device Payment Contract: You must have an eligible plan in order to have a Device Payment Contract. If you cancel your Device Payment Contract early, cancel your plan during the device payment term or move to an ineligible plan during the payment term, you’ll need to pay out your device, in full. Device discounts do not apply to cancelled Device Payment Contracts.
Talk and Text Excludes calls/SMS/MMS to premium numbers, 12xx, satellite numbers, content charges and use overseas.
Data usage: This plan comes with a data allowance to use in Australia. Your data allowance is for personal use in a smartphone or tablet and the FairPlay Policy applies. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources.
International Calls and International Roaming on the Telstra Mobile Plan: The Telstra Mobile Plan does not include any international calls. You can add an International Calling and SMS Pack to your plan for $10 per month. Includes unlimited calls and SMS from Australia to standard international numbers in Eligible Countries. MMS is not included.
To use your Telstra Mobile Plan overseas, you can purchase an International Day Pass at $5 per day in New Zealand, or $10 per day in more than 70 eligible countries. Day Pass includes 200MB of data to use per day as well as unlimited talk and text. Usage expires daily based on AEST. If you go over your 200MB, we'll add an additional 500MB for $10 for use within 31 days. A Day Pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible country. If you’re travelling to a country where our International Day Pass isn’t available, you can still use your Telstra Mobile Plan at pay-as-you-go rates. For more info go to telstra.com.au/international-roaming
BINGE Offer: 3 months BINGE Standard subscription available to Telstra customers with a consumer post-paid mobile or home internet plan. Redeem by 18 Jan 2021 through http://hub.telstra.com.au/BINGE or on a Telstra TV. BINGE Standard monthly fees (currently $14/mth) apply after offer period ends unless you change or cancel. Offer can be applied to: BINGE Premium (for $4/mth during offer period) or BINGE Basic (for $0/mth during offer period). After offer period, standard monthly prices apply (currently BINGE Premium $18/mth, BINGE Basic $10/mth), unless you change your pack or cancel before the end of your offer period. Taking up this offer will override any other BINGE Offer you may currently have. Not compatible with any other BINGE offers. Billing: Not compatible with some third-party billing platforms. Telstra billing not available for existing BINGE subscribers on another payment method. One redemption per customer account. Requires internet & compatible device and sign up to BINGE Terms of Service. Data charges apply.
