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Upgrade to the
latest and greatest.
After 12 months of your contract, return your handset in working order to redeem New Phone Feeling® for $0 (normally $149) when you take up a new eligible 24-month handset and service plan.
Offer available on eligible phone and service plans. $0 offer applies to existing customers who are eligible to redeem New Phone Feeling® before 31 August 2017.
Get that feeling
Sign up to a new plan
Sign up to a new Telstra 24-month handset contract on an eligible plan, either online, over the phone or in store and we'll include New Phone Feeling.
After 12 months
After 12-months on your current plan, you can redeem New Phone Feeling for $0 (normally $149) when you return your handset in working order and take up a new eligible 24-month handset and service plan.
Send in your old handset
Either bring your existing mobile to a Telstra store or arrange to redeem online or over the phone. You'll also need to return your existing device in working order within 14 days of recontracting. But before you do, you should find out if your phone’s in good enough shape
Upgrade to a brand new phone
Once you have returned your existing handset in good working order and signed up to a new 24-month mobile contract on an eligible plan, you’ll have a brand new mobile to enjoy.
Already have New Phone Feeling?
Have you had New Phone Feeling for more than 12 months? See how you can redeem your offer.
Things you need to know
With Telstra New Phone and Tablet Feeling, you can take up a new device after the first 12 months of your contract (without having to pay the remaining payments on your existing contract). To take up your new phone, you must return your device in good working order (including disabling any activation and device locking features), and purchase your new device on a new eligible 24-month handset and service plan. New Phone and Tablet Feeling is automatically included as part of your eligible contract with Telstra. You are under no obligation to use New Phone and Tablet Feeling. The Device Redemption Fee will be billed on your next Telstra bill (if relevant). We may charge you the remaining payments under your contract for your existing device if you do not comply with the eligibility criteria. If your device is deemed to be inoperable because it is locked, we may charge you a fee equivalent to the fair market value of the existing device as determined by us as well as any shipping costs.