New Phone Feeling and New Tablet Feeling are not available to new customers that take up any mobile or tablet plans on and from 14 January 2020.


Customers that took up eligible plans with New Phone Feeling or New Tablet Feeling prior to 14 January 2020 will be able to redeem New Phone Feeling as per the existing terms of New Phone Feeling and New Tablet Feeling.
Customers on a Business Choice Mobile or Tablet Plan, taken up prior to 25 June 2019, will be able to redeem New Phone Feeling or New Tablet Feeling once as per the existing terms of New Phone Feeling and New Tablet Feeling.


Existing eligible customers can redeem New Phone or Tablet Feeling by returning their device in good working order, paying the upgrade fee and taking up a new month to month mobile or tablet plan with a new device repayment contract.

How to redeem New Phone Feeling

Check your handset

Your smartphone needs to be fully functional as intended, and not physically damaged except for minor scratches or other normal wear and tear. This will be reasonably determined by us, after we’ve received it. 

> What is a working phone?

> See examples of a damaged device

 
Back up your data and files

Your upgrade will be easier if you prepare to save your old phone’s data before you get in touch with us. We recommend you save your contacts, messages, photos, videos and music to your computer, or you might like to use a cloud service, SD card or external hard drive.

 
Remove all device activation locks

Before returning your device please ensure you turn off Find My iPhone. The best way to do this is to erase all content and settings from your device. This will also remove the device from your iCloud account. On your iOS device, go to Settings > General > Reset > Erase All Content and Settings.

For non-iOS devices please visit your Support section.

 

 

Your Online Redemption Options

Redeem via My Account
  1. Log in to My Account.
  2. Select the mobile service that’s eligible for New Phone Feeling.
  3. Go to the Add-ons section and tap the ‘Upgrade now’ button in the New Phone Feeling section.
Redeem via the Telstra 24x7 App
  1. Log in to the Telstra 24x7 App using your My Account details.
  2. Select the mobile service that’s eligible for New Phone Feeling.
  3. Go to the Add-ons section and tap the ‘Upgrade now’ button in the New Phone Feeling section.
Redeem via our online shop
  1. Choose a new phone and plan online.
  2. Tap the ‘Buy online now’ button under the plan you want.
  3. Fill in all the information required to customise your plan and phone.
  4. When you get to the options for managing your mobile number, select ‘I am an existing Telstra mobile customer and want to keep my mobile number’.
  5. Enter the mobile number that’s eligible for New Phone Feeling.
  6. Select ‘Check out’.
Already redeemed?

If you have already redeemed your phone and have lost your return satchel, please email customercare@trade-in.telstra.com to request one to be sent. Please ensure the subject field has your mobile number and "satchel request".

 

Want to know more?

See our FAQs to have all your questions about New Phone Feeling answered.