What is good working order?
A phone in good working order is one that is fully functional as intended and is not physically damaged, except for normal wear and tear, as reasonably determined by us. It must also have all locking features disabled.
When assessing your phone, check that:
• it turns on and off;
• it can make and receive calls and connect to the internet;
• it has a fully functioning battery;
• the touchscreen functions as intended;
• the screen has only minor scratches or scuffs, if any;
• there is no liquid damage;
• the screen shows no signs of discolouration;
• you can slide the ‘slider’ across the screen to unlock the phone;
• there are no signs of rust, corrosion or damage to other components like the headphone jack, SIM card slot or connection port;
• the screen and casing have no cracks, splits or fractures;
• it has no missing, disassembled, customised or non-original parts;
• all activation and device locking features are disabled (i.e. Find My iPhone on iOS devices); and
• the IMEI is not blocked.