Mobile Phones

To standard international numbers. Countries included:

Bangladesh, Canada, China, Hong Kong, India, Lebanon, Malaysia, New Zealand, Pakistan, Singapore, South Korea, Sri Lanka, UK, USA and Vietnam.

For just $10 per month, Assure gives you the ability to upgrade your damaged phone at any time and in any condition for a flat fee of $190 when you sign up to a new 24 month handset and service plan.

How to get Swap Assure

You can get Swap Assure as part of the check-out process when you lease a mobile phone in our online shop.

Top up your monthly data allowance and do more of what you love online. Our Data Packs give you an additional data inclusion to use in Australia each month for an ongoing monthly charge

If you already have a Telstra post-paid mobile, mobile broadband or tablet plan, you can add a Data Pack now.

On activation you'll receive the full allowance and be charged the full amount regardless of when in your billing cycle the data pack was purchased. A data pack will incur a monthly charge until you remove it from your service.

Things you need to know:

• Data Packs are for use in Australia.
• Any unused data allowance, including any Data Pack allowance, expires at the end of each billing month.
• If you add a Data Pack part way through your billing month you will be charged for the full amount for your new Data Pack, regardless of when in the billing month you make the change.
• If you do not already have Extra Data, this will be added to your service when you purchase a new Data Pack. Extra Data automatically tops-up your data allowance in blocks of 1GB for $10 each when you have gone over your monthly data allowance.
  
  
  

Need help if something happens to your mobile?

StayConnected Advanced^TM is a fast exchange and replacement service providing protection for your phone or tablet. We'll get you up and running with a mobile, dispatched by the next business day, with the ability to restore your backed up data via the StayConnected App.†^

StayConnected Advanced® includes:

Swap, Replace or Repair your device

A fast exchange and replacement service providing protection for your phone or tablet. Dispatched by the next business day. A service fee of up to $190 will apply.†

Screen Repair. repair your screen for $99 (for eligible handsets and tablets).^{†^}

Overseas? No problem, we ship your replacement device anywhere (additional shipping fees apply. Call us on 13 2000 for a quote.)

Secure - Keep your personal contents safe

•     Backup your photos, videos and contacts in the cloud (Android and iOS up to 10GB).

•     Locate and alarm your mobile or tablet to help find it (Android and iOS).

•     Lock and erase your device to secure your content (Android and limited iOS).

Solve - Search and solve common device questions 

Find the answers to your device questions with the StayConnected app. Full of interesting facts and handy notifications, it helps you get the most out of your device.

†Things you need to know: to request your replacement device (usually refurbished) by the next business day, the device must be in stock and ready to ship and the service request must be lodged by 2pm AEST. Screen repair devices are excluded from next day delivery. You are eligible for up to two device exchange, replacement or repair requests in each 12 months from the date of registration.

^{^}StayConnected App is only compatible on iOS & Android.

With our lease plans, you’re leasing your eligible phone on a 24 month Device Lease Contract with a service plan – you don’t own the device.

If you upgrade, you must return your old phone within 14 days of entering your new eligible service plan. If you don’t return it, we’ll charge you a non-return fee, which is up to the device’s fair market value (to be advised at the time) plus 20%.

At the end of your lease, you must return the phone undamaged. If it’s damaged, you’ll pay the damage fee. If you don’t return it, (subject to our approval) you’ll continue to pay your monthly lease payments for up to 6 months, then a non-return fee of the device’s fair market value (to be advised at the time).

You can offer to purchase your phone device at the end of lease. Be sure to remove the SIM and any personal or confidential data from the device before returning it.

If you cancel your lease early or we terminate it for your breach before month 12, you must pay any remaining monthly lease payments (excluding any discounts as a result of your eligible service plan) and you will then own the device. If you cancel early or we terminate it for your breach after month 12, you can return the handset and pay $99 if it's undamaged or up to $499 if it is damaged or you can keep it and pay fair market value (to be advised at the time) and then own the device. All of these fees and payments are on top of any early termination charges for your service plan and accessories.

1GB + unlimited calls & SMS to standard numbers for use in Eligible Countries.

Data used in excess of your monthly roaming data allowance will be charged at 3c per MB.   

Eligible Countries:

Argentina, Austria, Bangladesh, Belarus, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lao, Latvia, Lithuania, Luxembourg, Macao, Macau, Macedonia, Malaysia, Mexico, Nauru, Netherlands, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, Ukraine, USA, Uruguay, Vanuatu, Vietnam.

2GB + unlimited calls & SMS to standard numbers for use while in Eligible Countries.

Data used in excess of your monthly roaming data allowance will be charged at 3c per MB.   

Eligible Countries:

Argentina, Austria, Bangladesh, Belarus, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lao, Latvia, Lithuania, Luxembourg, Macao, Macau, Macedonia, Malaysia, Mexico, Nauru, Netherlands, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, Ukraine, USA, Uruguay, Vanuatu, Vietnam.

4GB + unlimited calls & SMS to standard numbers for use while in Eligible Countries.

Data used in excess of your monthly roaming data allowance will be charged at 3c per MB.   

Eligible Countries:

Argentina, Austria, Bangladesh, Belarus, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lao, Latvia, Lithuania, Luxembourg, Macao, Macau, Macedonia, Malaysia, Mexico, Nauru, Netherlands, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, Ukraine, USA, Uruguay, Vanuatu, Vietnam.

1GB + unlimited calls & SMS to standard numbers for use in Eligible Countries.

Data used in excess of your monthly roaming data allowance will be charged at 3c per MB.   

Eligible Countries:

Argentina, Austria, Bangladesh, Belarus, Belgium, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, Estonia, Fiji, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Lao, Latvia, Lithuania, Luxembourg, Macao, Macau, Macedonia, Malaysia, Mexico, Nauru, Netherlands, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, Ukraine, USA, Uruguay, Vanuatu, Vietnam.

To standard international numbers. Countries included:

Bangladesh, Canada, China, Hong Kong, India, Lebanon, Malaysia, New Zealand, Pakistan, Singapore, South Korea, Sri Lanka, UK, USA and Vietnam.