How it works

With a $15/month StayConnected Advanced subscription, you can get your device repaired, swapped or replaced up to two times every 12 months for a service fee (see below), by submitting a request.

Broken screen?

We'll repair cracked or broken screens for just $59 on eligible handsets and tablets (2-in-1 laptops excluded).

Swap your device

If your device is damaged or you need to swap it for any reason, just return it to us and we'll get you a replacement (usually refurbished) for a fee of $190 or $270 (varies by device).

Replace your device

If your device has gone missing or you need to replace it, we can block your old device and get you up and running with a replacement (usually refurbished) in no time, for a fee of $190 or $270 (varies by device).

Back up your data

Back up your photos, videos and content in Australia to the cloud with up to 10GB of storage, with the StayConnected app (iOS only) or the Telstra Device Care app.

Get help faster

Whether you need to swap or replace your device, we'll get your replacement device to you promptly - usually by the next business day.

Need help overseas?

We can also ship your replacement device overseas. Just let us know where you need it sent (additional shipping fees apply - please contact us for a quote).

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