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Mobile Swap Assure
Don’t sweat it.
Just upgrade it.
Mobile Swap Assure
Don’t sweat it.
Just upgrade it.
See how to upgrade your phone anytime,
regardless of damage, for $190 on a new
24 month eligible phone + service plan,
with Mobile Swap Assure.
See how to upgrade your phone anytime, regardless of damage, for $190 on a new 24 month eligible phone + service plan, with Mobile Swap Assure.
How to upgrade your phone for $190
Got Mobile Swap Assure?
To upgrade your phone, take up a new 24 mth eligible phone + service plan, pay $190 and return your current phone. You can upgrade twice in 12 mths from the start of your plan.
Don’t have Mobile Swap Assure?
The only way to get Mobile Swap Assure is to add it to your Go Mobile Swap lease plan at the time you sign up, for $10/mth.
Fast, free delivery
Order online and get free delivery anywhere in Australia – by the next business day for metro areas.
Choose your new phone
What to do before returning your phone
When taking up a new 24 mth eligible phone and service plan, please do the following before returning your current phone (if it still turns on):
- Back up your phone to ensure you have all of your personal information
- Remove any device tracking on your phone like Find My iPhone (on iOS devices)
- Remove your SIM and factory reset your phone
How to return your current phone
When you place your order online, we’ll send you a postage-paid satchel, along with instructions. You’ll need to return your phone in the satchel to us within 14 days from the date that you sign up.
The phone you return must be the phone that you originally leased with your plan. If your leased phone was replaced under warranty or insurance, you’ll need to provide proof of replacement.
Questions about Mobile Swap Assure?
Support
More information about Mobile Swap Assure can be found in our Frequently Asked Questions.
Things you need to know
Mobile Swap Assure: Mobile Swap Assure can be taken up at the time you take up your handset and plan for $10 per month and lets you upgrade your device regardless of damage to a new device at any time, provided you pay an upgrade fee of $190, return the damaged device to us and enter into a new 24 month eligible device and mobile service plan.
On and from 22 August 2017, if you take up Mobile Swap Assure, you will only be able to upgrade your device twice within each 12 month anniversary of your Go Mobile Swap plan.
At the end of your lease contract you must return your device to us and with Mobile Swap Assure, if your device is damaged pay an additional fee of $190, or you may buy your device for fair market value (to be advised at that time). You may cancel Mobile Swap Assure or Business Lease Assure at any time in which case the relevant standard fees and charges for your lease contract will apply.