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Telstra Locator™

Helping Australians  find the things that  matter most.

Register your interest to find out when  Telstra Locator is available.


We're taking the next step in harnessing the potential of the Internet of Things (IoT) announcing new location products. From November, Telstra mobile customers will be able to use the new Telstra Device Locator™ feature on the Telstra 24x7® app to help find lost compatible Telstra smartphones and SIM-enabled tablets. In 2019 we’ll launch Telstra Locator – an exciting new finding service for mobile customers.

Telstra mobile customers will have their first experience with Telstra’s new finding service in November, with the launch of Telstra Device Locator on the Telstra 24x7 app.

The new feature helps customers locate lost compatible Telstra smartphones and SIM-enabled tablets on their account (Android and iOS) using GPS and the Telstra Mobile Network. This includes the ability to send tailored messages to a misplaced mobiles – letting anyone who finds the device know who to contact, as well as play sounds to locate devices in hard to see places. Data charges may apply.

Telstra Device Locator is ideal for families who have a mix of devices with Android and iOS operating systems connected to the one account – with one finding feature for their compatible Telstra smartphones and SIM-enabled tablets.

In November, Telstra 24x7 app users can opt-in to the new Telstra Device Locator feature by choosing to enable location permissions. By opting-in they’ll become part of a new Bluetooth® locator community that will allow Telstra mobile customers to securely and anonymously help other customers find lost valuables. When a Telstra Locator Tag or compatible Bluetooth device comes within range of a Telstra mobile customer who has allowed location permissions in the Telstra 24x7 app, the app will anonymously and securely send its location and information about the tag to Telstra to determine the location of the device. The Bluetooth locator community member does not incur data charges when the app sends this information.

Launching in 2019, Telstra Locator is a new finding service that will help customers find the things that matter to them most – from keys and bags to bikes, pets and even business assets like tools and vehicles.

By attaching a Telstra Locator Tag to their valuables, customers can use the Telstra Locator App to help find their possessions if they go missing. They'll also be able to locate their compatible iOS and Android smartphones and tablets from the Telstra Locator App.

Telstra Locator will use different technologies and Telstra networks to help customers find their things, securely reporting the last known location of tags and devices to their Telstra Locator App.

Three different tags have been designed for unique customer needs. These include a lightweight and long-lasting Bluetooth tag for keys and purses and a rechargeable Wi-Fi tag ideal for pets, bikes and bags. In 2019 we'll introduce a premium LTE tag designed for high-value assets such as vehicles and machinery.

Telstra Locator subscriptions will be available for purchase by Telstra mobile customers with a post-paid plan. Further details regarding pricing and eligibility requirements will be available at launch.

Register your interest below to keep up to date with the launch and the latest on Telstra Locator.

Questions about Locator?


Read the article and ask questions about Locator.

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Telstra Locator on Exchange

Find out more about Telstra Locator on the Exchange blog.

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Telstra Device Locator on Exchange

Read about Telstra Device Locator on the Exchange blog.

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