Hybrid Fibre Coaxial.
Everything you need to know before you choose
your internet plan.
What happens during installation?
Find out what to expect at an installation of a service delivered to your home on the nbn hybrid fibre coaxial (HFC) network.
nbn service installation process
We’ll arrange an nbn technician to install equipment outside and inside your home.
If your home or office has already been connected (for pay TV or Telstra Cable services), only the internal equipment known as the ‘nbn connection box’ needs to be installed.
On the day of installation, someone over 18, whose name is on the account must be home to approve the location. If you're renting, seek approval from your landlord before getting it installed.
nbn equipment for HFC
All types of nbn network connections that utilise a physical line running to the premises are considered fixed line connections. An nbn HFC connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final part of the nbn network connection. In this circumstance, a HFC line will run from the nearest available fibre node to your premises.
HFC connections require an nbn network device to be installed at the point where the HFC line enters your home. This device requires power to operate and can be installed by an approved nbn installer or service provider.
Find out more about the nbn™
See where the nbn™ network is available and where it's coming next.
Questions about the nbn™ network? We can help
Available 8am – 9pm AEST/AEDT. Ask us about our internet plans over the phone.
The store locator can help you find a Telstra store that is close to you.