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Everything you need
to get started

Buying a new phone is exciting, so to help make
your shopping experience a great one, we’ve
put together some information to help you prepare
before you visit us.

Once you’ve got your new phone, this page will
help you set up your device and Telstra services.



Here is a checklist of items you'll want to have on hand purchasing your new mobile. Having these available will allow you to get connected quicker.



Backup and transfer


Before you purchase a new phone, you should back-up the information that’s important to you from your current device to ensure all your contacts, photos, music, and videos are safe and can be transferred to your new device. 



Book an appointment


If you need help setting up and using your device, visit our tech experts in store, for $29 they can transfer the photos and videos from your existing phone to your new phone through a Set IT Up service. 


How to back-up and transfer content between devices


Android to iPhone

Switching from Android to iPhone? Follow our instructions for transferring photos and videos from Android to iPhone.

...Android to iPhone


iPhone to iPhone

Upgrading to a new iPhone? Follow these steps for transferring photos and videos from iCloud, or back-up and restore your old iPhone to your new iPhone with iTunes.

...iPhone to iPhone


Samsung transfers

Upgrading your Samsung device? Follow our instructions for transferring photos and video for Samsung device.


..Samsung transfers


Interactive Help Manuals

Use our step-by-step interactive manuals to help you set up and manage your device. Learn how to set up your email, organise your contacts and explore the many features of your phone.

Get mobile support

Setup your mobile


Telstra 24x7® App

With our Telstra 24x7 App, you can track your estimated call charges and data usage, review bill summaries and pay your bills all from a compatible smartphone or tablet. Get the App now or find out more.

Unlock more features on your Telstra 24x7 App by registering for your Telstra ID.

Telstra 24x7 app

My Account

Use My Account to manage your Telstra account, track your estimated data usage and, call charges and pay your bills, all in the one spot.




Extra Data

Extra Data automatically adds additional blocks of 1GB of data to your account for $10 each once you have gone over your included monthly data allowance. Extra Data is for use in Australia and any unused data will expire at the end of your monthly billing period.

Find out more


Data Share

If you're on an eligible plan you can share your data allowance with other eligible smartphones and tablets on your account. You can add Data Share SIMs to your account and get SIM-ready tablets or mobile broadband devices online.

Find out more


Data usage alerts

We'll send you an SMS when you go over 50%, 85% and 100% of your monthly data allowance.



Data usage alerts

We'll send you an SMS when you go over 50%, 85% and 100% of your monthly data allowance.

Data usage alerts

We'll send you an SMS when you go over 50%, 85% and 100% of your monthly data allowance.


Heading overseas?

If you joined Telstra after 12 May 2015, your international roaming is active (unless you have opted out). Once you reach your destination you can buy a Travel Pass for your mobile on a plan to keep costs down when you're away. Before you leave, check that we support international roaming at your destination.


Find out more 


Understanding your bill

Your first bill will be a bit different to your usual monthly bill. That's because it will include charges for the time between getting your new mobile and getting your first bill, plus your monthly fee for one month in advance.


Help with your bill     View a sample bill


Receiving your bill by email

Register for email billing and your monthly bill will be delivered to your inbox.

Viewing your bill

To view your bills online, register and log in to My Account or view your bill summary in the Telstra 24x7® App.

Pay your bill

Set up a direct debit to arrange to pay your bill automatically in fullon the due date, or set up a payment of a set amount each month.

Calls from Telstra

We’ve got some useful tips to help you identify if it’s really Telstra calling.



Having a problem with your phone? See our Support.


Visit CrowdSupport to ask questions and get answers from the crowd.

Facebook and Twitter

Like us on Facebook and follow us on Twitter for access to our support team and to hear what's new.

Interactive Help Manuals

Step-by-step manuals to set up, manage and troubleshoot your device.

Get mobile support