Device Care App
Make your device smarter
The Device Care App closed at the end of June 2022, and you can now self-serve device diagnostics and returns in My Telstra.
If you have backed up data through this app, it will still be stored in the third-party cloud account you nominated at the time of backup. This would be either OneDrive or Google Drive
Transfer, backup or restore content
Bring content from your old device
to your new one.
Self Care
Run quick diagnostics to test how well your device is working. Or send us your device for assessment via eParcel Return with no need to visit a store.
Assisted Care
Get help from a Telstra specialist who'll
conduct remote hardware testing
