Information about the service
This service allows you to buy a new device on a 24 or 36 month Device Payment Contract (DPC) within the final 12 months of a DPC for another device when you return it undamaged and in good working order. You won't need to pay out the remaining amount for your existing device. Available to eligible Telstra mobile or data plans.
Telstra New Phone Feeling and Telstra New Tablet Feeling are not available to customers that take up any mobile or tablet on a device payment contract on any plan after 14 January 2020.
Customers that took up a device payment contract and eligible plan with Telstra New Phone Feeling or Telstra New Tablet Feeling prior to 14 January 2020 will be eligible to redeem as per the existing terms of Telstra New Phone Feeling and Telstra New Tablet Feeling.
To be eligible for Telstra New Phone Feeling or Telstra New Tablet Feeling, you must:
- be an Australian resident
- be at least 18 years old; and
- purchase an eligible mobile or tablet device on a 24 or 36 month DPC with one of the following plans:
- Mobile Plans
- Data Plans
If you purchased a device on an older plan, this Critical Information Summary doesn’t apply to you. Please check the Critical Information Summary supplied at the time you purchased your Device.
- Minimum term and expiry
You must have had your Device Payment Contract (DPC) on an eligible plan for at least:
- 12 months on a 24 month DPC
- 24 months on a 36 month DPC
to be eligible to redeem Telstra New Phone Feeling or Telstra New Tablet Feeling. If you do not use this offer by the end of your DPC, it will expire.
- Good working order
A device that is undamaged and in good working order is one that is fully functional as intended and is not physically damaged, except minor scratches and other normal wear and tear, as reasonably determined by us. For example, it:
- turns on and off
- functions normally (for example, it is capable of making and receiving calls and connecting to the internet and any touchscreen functions as intended)
- includes a fully functioning battery
- is free from physical damage except normal wear and tear (for example it does not have, liquid damage, cracked or a discoloured screen or casing, connector damage, or a faulty or broken SIM reader)
- does not have any missing, disassembled, customised or non-original parts
- is not IMEI blocked
If you return a device to us other than the existing device under your original DPC, we may ask you to provide an explanation or we may investigate why there is an IMEI mismatch. If there is insufficient proof of ownership, the Device will be dealt with in accordance with the law, and it may be returned to you, or sent to the relevant authority.
- Cancelling Telstra New Phone Feeling and Telstra New Tablet Feeling
Telstra New Phone Feeling and Telstra New Tablet Feeling is automatically included as part of your eligible contract with Telstra. However you are under no obligation to use Telstra New Phone Feeling or Telstra New Tablet Feeling.
Information about pricing
- Your minimum monthly charge
There is no minimum monthly charge but you will be charged $149 at the time you elect to use Telstra New Phone Feeling or Telstra New Tablet Feeling.
Telstra New Phone Feeling or Telstra New Tablet Feeling is a one-off charge and applied at the time you elect to use the service. This fee will appear on your next bill.
- Your responsibilities
You must disable all activation or device locking features before returning your device to us. These features may prevent the device from being wiped and factory reset and may prevent the device from being used by another person until you disable the feature.
You must remove the SIM card and any personal or confidential data from your device before returning it. SIM cards will not be returned and will be destroyed. Your device may also be reset to factory settings.
- Need help? We're here for you
Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.
If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation. This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms
This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms
MOSC1872-Tue Jan 14 00:00:00 AEDT 2020