Plan Starter
Monthly Charge

24 month term or casual month to month

$59/mth
Monthly Charge

Casual month to month

Monthly Data Allowance
25GB
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Basic Evening Speed
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Local calls - Included
National calls – Included (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
Mobile calls – Included (excludes satellite numbers, these call charges can be found at telstra.com/customer-terms)
Calls

To international numbers

International Saver Rates - For details, visit telstra.com.au/international-rates

Entertainment
Telstra TV®
Telstra Wi-Fi Modem
Included for new Telstra Home Broadband customers
Telstra Business Smart Modem

24 month term only

What's Included
  • Family Calls Benefit
  • MessageBank®
  • Calling Number Display
  • Telstra Air® - Included for customers with an eligible service type and Telstra Wi-Fi Modem. For details, visit telstra.com/air
  • Telstra Broadband Protect – Included at no charge while you remain on an eligible plan. For details, visit telstra.com/broadbandprotect
What's Not Included
  • Calls to 13 numbers - 40¢ per call (excludes 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are free)
  • Calls to international numbers – Standard connection and call rates apply. For details, visit telstra.com/international-rates
Minimum Cost

Includes set up costs

12 month term
24 month term $1,475
Casual month to month $299
Maximum Early Termination Charges (ETC)
$576
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Maximum Early Termination Charge (ETC) - If you cancel one or both of your Home Phone and Home Broadband services.  

This plan is incompatible with any Speed Boosts.

Monthly Charge

24 month term or casual month to month

Starter
$59/mth
Monthly Data Allowance
25GB
Speed

Included on nbn technology types only

Basic Evening Speed
Calls

To standard Australian numbers

Starter
Local calls - Included
National calls – Included (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
Mobile calls – Included (excludes satellite numbers, these call charges can be found at telstra.com/customer-terms)
Calls

to international calls

International Saver Rates - For details, visit telstra.com.au/international-rates

Telstra Wi-Fi Modem
Included for new Telstra Home Broadband customers
What's Included?
  • Family Calls Benefit
  • MessageBank®
  • Calling Number Display
  • Telstra Air® - Included for customers with an eligible service type and Telstra Wi-Fi Modem. For details, visit telstra.com/air
  • Telstra Broadband Protect – Included at no charge while you remain on an eligible plan. For details, visit telstra.com/broadbandprotect
What's Not Included
  • Calls to 13 numbers - 40¢ per call (excludes 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are free)
  • Calls to international numbers – Standard connection and call rates apply. For details, visit telstra.com/international-rates
Minimum Cost

Includes set up costs

24 month term
$1,475
Casual month to month
$299
Maximum Early Termination Charges (ETC)
$576

Maximum Early Termination Charge (ETC) - If you cancel one or both of your Home Phone and Home Broadband services.  

This plan is incompatible with any Speed Boosts.

Information about the service

Your plan includes:

  • A home phone service
  • A home broadband service

Services offered on the nbn™ network, ADSL, Cable or Velocity.

Service availability

Service not available to all areas, homes or customers. The type of service offered may need further qualification checks to determine what’s available at your location.

We’ll try to contact you if not all of your services can be connected, however if we can’t get in touch you’ll be connected to a suitable alternative plan. You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

Family Calls Benefit

Voice calls in Australia between eligible Telstra mobile services, plus your home phone, on your Single Bill. Our Responsible Use Policy applies. For details, visit telstra.com/customer-terms.

Broadband speeds

Broadband speeds vary due to a number of factors, including:

  • Type of technology available at your address
  • Any Speed Boost you may have purchased
  • Network capacity
  • Set up at your home (such as location of your modem and how the internet is used in your home)
  • Whether your device is connected by Wi-Fi rather than Ethernet cable
  • If you have a Telstra Air member visiting your homespot while you are using your broadband service.

Typical nbn Fixed Wireless speeds will be lower than other nbn access types.  For information on nbn speeds, visit telstra.com/nbn-speeds-explained. If your plan doesn't include unlimited data and you exceed your monthly data allowance, your broadband speed will slow to 256Kbps until the next billing cycle.

 

 

 

 

 

 

 

Information about pricing

Refer to the Plan Cost table. 

Other charges

In addition to the monthly charge, you may pay the following connection and installation charges:

Home Phone and Home Broadband connection charge For new Telstra Home Phone or Home Broadband customers: $59 on a 24 month contract or $240 for customers taking up a casual plan (includes a Telstra Wi-Fi Modem).  
Standard Professional Installation Optional for eligible new Telstra Home Broadband customers.
Connecting to the nbn network nbn co charges $300 for first-time connections in new developments. We’ll let you know if this applies to you and include it on your bill.
Telstra Wi-Fi Modem $216 if required.
Temporary connection $100 if your voice service is connected for three months or less.
Non-standard installations Separate charges apply for non-standard installations such as complex or remote area Foxtel from Telstra installations and additional connection points.
Delivery fee A $9.95 delivery fee may apply for customers taking up additional hardware such as a Telstra Wi-Fi Modem or Telstra TV®.

Bill payment charges

  • Paper bills and electronic payments – Free
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay

Changing or cancelling your plan

You can change to another plan within your plan range once a month during your minimum term without recontracting or paying Early Termination Charges (ETCs), except where adding or removing Foxtel from Telstra.

The ETC decreases each month you stay on your plan and includes additional bundled hardware ETCs. If you cancel your plan early, any Hardware Repayment Option repayment will be payable in full.

Pensioner discount

If you have an eligible Pensioner Concession card, you can apply to receive a $15 Monthly Call Allowance which can be used for 019, 13 number and international calls.

Other Information

Moving to the nbn network

Your 24 month contract could overlap with the rollout of the nbn network. Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Early Termination Charge (ETC) will be charged in these circumstances.

nbn satisfaction guarantee

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

Understanding my bill

Your bill is issued on the same date each month. You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. You may also be charged for individual services until all those in your plan are connected, so your first few bills may be higher or lower than expected. When you start or change your plan part way through a billing period, your first bill will have additional charges. If you receive an Order Estimate, your charges will be broken down for you, and it will provide you with your ongoing monthly charges after your first bill.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

How can I check and manage my usage?

Register and login to My Account at telstra.com/myaccount or get the Telstra 24x7® App on iPhone and Android.

 

Need help? We're here for you.

Visit Telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.

MOSC2260-Tue Oct 23 00:00:00 AEDT 2018

Download a printable copy