Home Broadband Plans with Foxtel

Your plan includes:

• A home phone service
• A home broadband service
• A Foxtel from Telstra service

Services offered on the nbn™ network, ADSL, Cable or Velocity.

Service not available to all areas, homes or customers. The type of service offered may need further qualification checks to determine what’s available at your location.

We’ll try to contact you if all of your services can’t be connected, however if we can’t get in touch you’ll be connected to the lowest-priced plan(s). You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

Voice calls in Australia between eligible Telstra mobile services, plus your home phone, on your Single Bill. Our Responsible Use Policy applies. For details, visit telstra.com/customer-terms.

Broadband speeds vary due to a number of factors, including:

• Type of technology available at your address
• Any Speed Boost you may have purchased
• Network capacity
• Set up at your home (such as location of your modem and how the internet is used in your home)
• Whether your device is connected by Wi-Fi rather than Ethernet cable
• If you have a Telstra Air member visiting your homespot while you are using your broadband service.

Typical nbn Fixed Wireless speeds will be lower than other nbn access types.  For information on nbn speeds, visit telstra.com/nbn-speeds-explained.

Refer to the Plan Cost table. 

In addition to the monthly charge, you may pay the following connection and installation charges:

You can change to another plan within your plan range once a month during your minimum term without recontracting or paying Early Termination Charges (ETCs), except where adding or removing Foxtel from Telstra.  If you move from a plan within your plan range with Foxtel from Telstra to one without, an ETC of up to $300 applies.

The ETC decreases each month you stay on your plan and includes additional bundled hardware ETCs. If you cancel your plan early, any Hardware Repayment Option repayment will be payable in full.

• Paper bills and electronic payments – Free
• Payments made in person or by mail – Extra $1.00
• Set up Email Bill at telstra.com/emailbill
  

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay

If you have an eligible Pensioner Concession card, you can apply to receive a $15 Monthly Call Allowance which can be used for 019, 13 number and international calls.

Your 24 month contract could overlap with the rollout of the nbn network. Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Early Termination Charge (ETC) will be charged in these circumstances.

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

Register and login to My Account at telstra.com/myaccount or get the Telstra 24x7® App on iPhone and Android.

Your bill is issued on the same date each month. You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. You may also be charged for individual services until all those in your plan are connected, so your first few bills may be higher or lower than expected. When you start or change your plan part way through a billing period, your first bill will have additional charges. If you receive an Order Estimate, your charges will be broken down for you, and it will provide you with your ongoing monthly charges after your first bill.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Visit Telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms