Pack Foxtel Plus Movies HD + Foxtel Plus Sports HD + Foxtel Plus Premium Platinum Plus (incl. Netflix)
Monthly Charge

12 month term

Monthly Charge

Monthly Charge

12 month term or casual month to month

Standard Pack Cost
$49/mth $69/mth $74/mth $99/mth $139/mth
Standard Pack Cost with Netflix
$61/mth $81/mth $86/mth $111/mth $139/mth
Minimum Term
1 month
Entertainment Pack
What's Included
  • All Channels – access to all channels included in your subscription and Foxtel Plus (a selection of Foxtel channels within your pack)
  • Add and remove Packs – once per billing period
  • Foxtel GO – stream or watch live the channels from your subscription on your compatible device
  • HD – Included in Sports HD + Foxtel Plus, Movies HD + Foxtel Plus, Premium and Platinum Plus packs. HD can be added to all other packs for an additional $10/mth
  • 4K – Included in Sports HD + Foxtel Plus, Movies HD + Foxtel Plus, Premium and Platinum Plus packs
  • Multiscreen – Included in Platinum Plus pack. Multiscreen can be added to all other packs for an additional $15/mth 
  • Netflix – For packs with Netflix, a Standard 2 screen subscription is included.  
What's Not Included
  • Any installation fees and regional service fees
  • Set-Top Boxes and additional equipment (e.g. Smart Cards) are owned by Foxtel
  • Access to speciality events and subscription channels such as Sky Racing Plus and Main Event Service
  • Multiroom set-top box installation, equipment costs and ongoing fees
  • Other service fees such as for replacement equipment
  • Costs involved with upgrading from a Netflix Standard 2 screen subscription to a Premium 4 screen subscription
Minimum Cost Standard Pack

Includes set up costs (with Self Install Kit option)

Casual month to month iQ4 customers: $234; iQ3 customers: $184 iQ4 customers: $254; iQ3 customers: $204 iQ4 customers: $259; iQ3 customers: $209 iQ4 customers: $284; iQ3 customers: $234 iQ4 customers: $324; iQ3 customers: $274
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

Casual month by month iQ4 customers: $246; iQ3 customers: $196 iQ4 customers: $266; iQ3 customers: $216 iQ4 customers: $271; iQ3 customers: $221 iQ4 customers: $296; iQ3 customers: $246 iQ4 customers: $324; iQ3 customers: $274
Maximum Early Termination Charges (ETC)
N/A - Month to Month term
Maximum Early Termination Charges (ETC)

12 month term

N/A - Month to Month term N/A - Month to Month term N/A - Month to Month term N/A - Month to Month term N/A - Month to Month term
Maximum Early Termination Charges (ETC)

24 month term

N/A - Month to Month term N/A - Month to Month term N/A - Month to Month term N/A - Month to Month term N/A - Month to Month term
Maximum Early Termination Charges (ETC)

Casual month to month

N/A - Month to Month term N/A - Month to Month term N/A - Month to Month term N/A - Month to Month term N/A - Month to Month term
Devices
Allowances

  • This summary is valid as at 1 July 2020 and does not reflect any discounts or promotions which may apply from time to time.
  • To access 4K features you will need an iQ4, compatible HDMI cable, compatible 4K TV and subscription to the HD and Sport Packages (included in Premium and Platinum Plus). Any other connected equipment must also be compatible with Foxtel’s 4K UHD Standard. For more info see Foxtel.com.au/compatibility.
  • MInimum Cost includes iQ4 box ($150) or iQ3 box ($100) and standard connection fee ($35). If you require a Professional Installation, you will have to pay an additional $100 for technician set-up. Refer to 'Information about pricing'. 

 

 

Standard Pack Cost
Foxtel Plus Movies HD + Foxtel Plus Sports HD + Foxtel Plus Premium Platinum Plus (incl. Netflix)
$49/mth $69/mth $74/mth $99/mth $139/mth
Standard Pack Cost with Netflix
Foxtel Plus Movies HD + Foxtel Plus Sports HD + Foxtel Plus Premium Platinum Plus (incl. Netflix)
$61/mth $81/mth $86/mth $111/mth $139/mth
Minimum Term
1 month
What's Included?
  • All Channels – access to all channels included in your subscription and Foxtel Plus (a selection of Foxtel channels within your pack)
  • Add and remove Packs – once per billing period
  • Foxtel GO – stream or watch live the channels from your subscription on your compatible device
  • HD – Included in Sports HD + Foxtel Plus, Movies HD + Foxtel Plus, Premium and Platinum Plus packs. HD can be added to all other packs for an additional $10/mth
  • 4K – Included in Sports HD + Foxtel Plus, Movies HD + Foxtel Plus, Premium and Platinum Plus packs
  • Multiscreen – Included in Platinum Plus pack. Multiscreen can be added to all other packs for an additional $15/mth 
  • Netflix – For packs with Netflix, a Standard 2 screen subscription is included.  
What's Not Included
  • Any installation fees and regional service fees
  • Set-Top Boxes and additional equipment (e.g. Smart Cards) are owned by Foxtel
  • Access to speciality events and subscription channels such as Sky Racing Plus and Main Event Service
  • Multiroom set-top box installation, equipment costs and ongoing fees
  • Other service fees such as for replacement equipment
  • Costs involved with upgrading from a Netflix Standard 2 screen subscription to a Premium 4 screen subscription
Minimum Cost

Includes set up costs

Foxtel Plus Movies HD + Foxtel Plus Sports HD + Foxtel Plus Premium Platinum Plus (incl. Netflix)
Casual month to month
iQ4 customers: $234; iQ3 customers: $184 iQ4 customers: $254; iQ3 customers: $204 iQ4 customers: $259; iQ3 customers: $209 iQ4 customers: $284; iQ3 customers: $234 iQ4 customers: $324; iQ3 customers: $274
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

Foxtel Plus Movies HD + Foxtel Plus Sports HD + Foxtel Plus Premium Platinum Plus (incl. Netflix)
Casual month to month
iQ4 customers: $246; iQ3 customers: $196 iQ4 customers: $266; iQ3 customers: $216 iQ4 customers: $271; iQ3 customers: $221 iQ4 customers: $296; iQ3 customers: $246 iQ4 customers: $324; iQ3 customers: $274
Maximum Early Termination Charges (ETC)
N/A - Month to Month term
  • This summary is valid as at 1 July 2020 and does not reflect any discounts or promotions which may apply from time to time.
  • To access 4K features you will need an iQ4, compatible HDMI cable, compatible 4K TV and subscription to the HD and Sport Packages (included in Premium and Platinum Plus). Any other connected equipment must also be compatible with Foxtel’s 4K UHD Standard. For more info see Foxtel.com.au/compatibility.
  • MInimum Cost includes iQ4 box ($150) or iQ3 box ($100) and standard connection fee ($35). If you require a Professional Installation, you will have to pay an additional $100 for technician set-up. Refer to 'Information about pricing'. 

 

 

Information about the service

This is a Foxtel from Telstra service that offers a selection of Foxtel channels within your chosen Pack.

 

 

 

Device information and requirements

  • You must have or purchase a Foxtel from Telstra set-top box plus pay any applicable installation charges.
  • To watch your subscription in HD you need a HD compatible TV, a Foxtel HD recordable device and an HD Foxtel from Telstra subscription (such as Platinum Plus) for the relevant channels.
  • To access 4K features you will need a 4K compatible TV and subscription for relevant 4K channels.
  • To access Netflix on your set top box you will need a Netflix subscription. 

Information about pricing

Refer to the Pack Cost table

Other charges

In addition to the monthly charge, you may pay the following:

Installation charges – (applies to all services)

Professional Installation Charge - $100 (additional costs may apply for non-standard installations and regional service fees)

Self-Install Kit and iQ box postage fee - $25 (only offered to eligible customers. Your premises must comply with pre-qualification questions)

Equipment Charges (if applicable)

Foxtel iQ4 set-top box (for satellite only) - $125 

Foxtel iQ3 set-top box (for cable only) - $125 

Foxtel iQ2 set-top box (only available with multi-room) - $75

Unrecovered equipment fee - $300  (in circumstances where a set-top box needs to be returned and isn't)

Bill Payment Charges

  • Paper bills and electronic payments – Free
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply. For details, visit telstra.com/billpay  To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay

Other Information

Foxtel GO

You can access Foxtel GO before your Foxtel from Telstra service has been installed.

  1. Download Foxtel GO (data charges apply)
  2. Create a Foxtel ID by registering your account with your date of birth and Foxtel Account Number (detailed in your Foxtel installation notice and is different to your Telstra account number)
  3. You can login to Foxtel GO within 3 hours of creating your Foxtel ID

Foxtel GO requires an internet connection (data charges may apply). Your subscription determines the content you can access.

Netflix in your Foxtel from Telstra package

If you’ve chosen a Foxtel from Telstra with Netflix package, you will need to follow these steps once your iQ4 or iQ3 is activated:

  1. Navigate to the Netflix app on your set top box. Netflix will recognise if a subscription is included in your Foxtel from Telstra package.
  2. Enter the email address you wish to sign up to Netflix.
  3. Agree to Netflix’s Terms of Use and Privacy Statement.

If you don’t have an existing Netflix subscription:

  1. Set your Netflix password via the email Netflix sends to your nominated email address.
  2. Start enjoying Netflix content on your iQ4/iQ3 or other Netflix compatible devices.

If you have an existing Netflix subscription:

  1. Enter the password associated with your existing Netflix account.
  2. Your Netflix payment method will automatically switch to being charged as part of your Foxtel from Telstra package.
  3. Start enjoying Netflix content on your iQ4/iQ3 or other Netflix compatible devices.

Your Foxtel from Telstra package with Netflix will be charged to your bill once your set top box is activated. We advise you to sign up to Netflix via your set top box straight after activation to start enjoying your Netflix content. If you have an existing Netflix subscription and delay the linking process via your set top box, you will continue to be charged for Netflix via your existing payment method, as again billed for Netflix as part of your Foxtel from Telstra package.

If you cancel, downgrade or suspend your Foxtel from Telstra package, your current Netflix subscription may not be automatically cancelled. If you had a previous payment method with Netflix that is still valid, your subscription with Netflix will continue automatically and you will be billed directly by Netflix via that payment method. If you wish to cancel Netflix you must do so via Netflix.com.

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

The full terms for Foxtel from Telstra are in the Foxtel from Telstra and Installation and Privacy Terms & Privacy Statement available at telstra.com/foxtel.

Foxtel marks are used under licence by Foxtel Management Pty Ltd. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSC7111-Wed Jul 01 00:00:00 AEST 2020

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