This is a Foxtel from Telstra service that offers a selection of Foxtel channels within your chosen Pack.

• You must have or purchase a Foxtel from Telstra set-top box plus pay any applicable installation charges.
  
• To watch your subscription in HD you need a HD compatible TV, a Foxtel HD recordable device and an HD Foxtel from Telstra subscription (such as Platinum Plus) for the relevant channels.
• To access 4K features you will need a 4K compatible TV and subscription for relevant 4K channels.
• To access Netflix on your set top box you will need a Netflix subscription. 

Refer to the Pack Cost table

In addition to the monthly charge, you may pay the following:

Professional Installation Charge - $100 (additional costs may apply for non-standard installations and regional service fees)

Self-Install Kit and iQ box postage fee - $25 (only offered to eligible customers. Your premises must comply with pre-qualification questions)

Foxtel iQ4 set-top box (for satellite only) - $125 

Foxtel iQ3 set-top box (for cable only) - $125 

Foxtel iQ2 set-top box (only available with multi-room) - $75

Unrecovered equipment fee - $300  (in circumstances where a set-top box needs to be returned and isn't)

If you have signed up to a non-Netflix included package, you will be able to sign up for a Netflix subscription later by accessing the Netflix app or Netflix titles on your home screen. Your Netflix subscription will be charged at standard rates and be billed separately by Netflix.

If you have signed up to a Netflix included package, you will have access to the Standard 2 Screens subscription included as part of your package, unless you've chosen a Netflix Premium subscription for an extra cost. This additional charge will appear on your Telstra bill.  

• Paper bills and electronic payments – Free
• Payments made in person or by mail – Extra $1.00
• Set up Email Bill at telstra.com/emailbill

Some exemptions may apply. For details, visit telstra.com/billpay  To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay

You can access Foxtel GO before your Foxtel from Telstra service has been installed.

1. Download Foxtel GO (data charges apply)
2. Create a Foxtel ID by registering your account with your date of birth and Foxtel Account Number (detailed in your Foxtel installation notice and is different to your Telstra account number)
3. You can login to Foxtel GO within 3 hours of creating your Foxtel ID

Foxtel GO requires an internet connection (data charges may apply). Your subscription determines the content you can access.

If you’ve chosen a Foxtel from Telstra with Netflix package, you will need to follow these steps once your iQ4 or iQ3 is activated:

1. Navigate to the Netflix app on your set top box. Netflix will recognise if a subscription is included in your Foxtel from Telstra package.
2. Enter the email address you wish to sign up to Netflix.
3. Agree to Netflix’s Terms of Use and Privacy Statement.

If you don’t have an existing Netflix subscription:

1. Set your Netflix password via the email Netflix sends to your nominated email address.
2. Start enjoying Netflix content on your iQ4/iQ3 or other Netflix compatible devices.

If you have an existing Netflix subscription:

1. Enter the password associated with your existing Netflix account.
2. Your Netflix payment method will automatically switch to being charged as part of your Foxtel from Telstra package.
3. Start enjoying Netflix content on your iQ4/iQ3 or other Netflix compatible devices.

Your Foxtel from Telstra package with Netflix will be charged to your bill once your set top box is activated. We advise you to sign up to Netflix via your set top box straight after activation to start enjoying your Netflix content. If you have an existing Netflix subscription and delay the linking process via your set top box, you will continue to be charged for Netflix via your existing payment method, as again billed for Netflix as part of your Foxtel from Telstra package.

If you cancel, downgrade or suspend your Foxtel from Telstra package, your current Netflix subscription may not be automatically cancelled. If you had a previous payment method with Netflix that is still valid, your subscription with Netflix will continue automatically and you will be billed directly by Netflix via that payment method. If you wish to cancel Netflix you must do so via Netflix.com.

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

The full terms for Foxtel from Telstra are in the Foxtel from Telstra and Installation and Privacy Terms & Privacy Statement available at telstra.com/foxtel.