Paid Email

This is a stand-alone Paid Email service being made available to enable existing email customers to retain their current email account without having any associated eligible Telstra services.

12-month minimum term (paid upfront and non refundable)

Paid Email:

• 1 mailbox with a @bigpond.com or @bigpond.net.au or @telstra.com username.

You will be charged $79 (incl. GST) per mailbox for a 12-month subscription, paid upfront and non refundable. 

Your mailbox will continue to work when moving from your existing consumer broadband email service to Paid Email. If you take up the Paid Email service, your email will continue to operate as usual.

If you need further assistance setting up or amending your email please visit telstra.com/emailsetup

There’s no Early Termination Charge, however, your annual charge of $79 (incl. GST) will not be refunded if you cancel within the 12-month subscription period. 

You can manage your Paid Email service online at telstra.com/myaccount.

The figures in this Critical Information Summary are for a 12-month period of the contract term.

For more information on other bill payment options, go to telstra.com/billpay.

Paid Email has no data allowance included. Data usage charges may apply.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only – the full legal terms for this plan are available at telstra.com/customer-terms