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Website Plans Extra Small (XS) Plan Small Plan Medium Plan Large Plan
Monthly Charge

Casual month to month

 No charge $60 per month $80 per month $100 per month
Minimum Monthly Charge

Casual month to month

 No charge $60 per month $80 per month $100 per month
Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers
Calls + SMS + MMS

To international numbers
Roaming Calls + SMS + MMS

For use while overseas
Roaming Data Allowance

For use while overseas
What's Included
  • One page website, available for 12 months. After 12 months, the Extra Small (XS) Plan will terminate, the website and its contents will be deleted, and the associated domain will be released.
  • Choice of template designs from our range
  • Domain (.com.au)
  • Google My Business listing
  • Website hosting 
  • 24/7 phone support in Australia, and weekday 7am to 7pm AEST email and chat support
  • Monthly Digital Health report
  • Quarterly coaching call
  • Listing on Google My Business, Apple Maps and Facebook Business
  • 24/7 phone support in Australia, and weekday 7am to 7pm AEST email and chat support 

Plus a choice of:

Need a website?

  • 3 page mobile optimised website
  • Two email accounts
  • Domain (.com.au)
  • Website hosting and website editor tool
  • Customer management tool for you to: Utilise booking management (1 staff); manage up to 75 customers; create out of the box campaigns
  • Two rounds of design revisions

OR

Already have a website?

  • Support to help improve your website (limited to the review of up to 5 pages)
  • Recommendations to help improve your social media services
  • Recommendations on online marketing strategies (eg. Google Ads, Microsoft Advertising, Facebook Ads)

All features of the Small Plan, and 3 more email accounts, plus a choice of:

 

  • Customer management tool for you to: Utilise online booking management (1 staff); manage up to 300 customers; send up to 250 SMS booking reminders/mth; create and send up to 100 invoices/mth; create and manage up to 100 custom campaigns/mth; create coupons; accept payments online

OR

  • eCommerce store, listing up to 10 products

All features of the Medium Plan, plus:

  • Additional 3 website pages
  • Unlimited rounds of design revisions
  • eCommerce store, listing up to 250 products
  • Customer management tool for you to: Utilise online booking management (up to 5 staff); manage an unrestricted number of customers; send up to 500 SMS booking reminders/mth; create and send an unrestricted number of invoices; create and manage an unrestricted number of custom campaigns; create coupons; accept payments online
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

Minimum Monthly Charge

Extra Small (XS) Plan Small Plan Medium Plan Large Plan
No charge $60 per month $80 per month $100 per month
What's Included?
Extra Small (XS) Plan Small Plan Medium Plan Large Plan
  • One page website, available for 12 months. After 12 months, the Extra Small (XS) Plan will terminate, the website and its contents will be deleted, and the associated domain will be released.
  • Choice of template designs from our range
  • Domain (.com.au)
  • Google My Business listing
  • Website hosting 
  • 24/7 phone support in Australia, and weekday 7am to 7pm AEST email and chat support
  • Monthly Digital Health report
  • Quarterly coaching call
  • Listing on Google My Business, Apple Maps and Facebook Business
  • 24/7 phone support in Australia, and weekday 7am to 7pm AEST email and chat support 

Plus a choice of:

Need a website?

  • 3 page mobile optimised website
  • Two email accounts
  • Domain (.com.au)
  • Website hosting and website editor tool
  • Customer management tool for you to: Utilise booking management (1 staff); manage up to 75 customers; create out of the box campaigns
  • Two rounds of design revisions

OR

Already have a website?

  • Support to help improve your website (limited to the review of up to 5 pages)
  • Recommendations to help improve your social media services
  • Recommendations on online marketing strategies (eg. Google Ads, Microsoft Advertising, Facebook Ads)

All features of the Small Plan, and 3 more email accounts, plus a choice of:

 

  • Customer management tool for you to: Utilise online booking management (1 staff); manage up to 300 customers; send up to 250 SMS booking reminders/mth; create and send up to 100 invoices/mth; create and manage up to 100 custom campaigns/mth; create coupons; accept payments online

OR

  • eCommerce store, listing up to 10 products

All features of the Medium Plan, plus:

  • Additional 3 website pages
  • Unlimited rounds of design revisions
  • eCommerce store, listing up to 250 products
  • Customer management tool for you to: Utilise online booking management (up to 5 staff); manage an unrestricted number of customers; send up to 500 SMS booking reminders/mth; create and send an unrestricted number of invoices; create and manage an unrestricted number of custom campaigns; create coupons; accept payments online
Online Marketing Plans Online Search Ranking Plan Online Advertising Plan Online Marketing Performance Plan Maintenance Plan
Monthly Charge

Casual month to month

 $30 per month
Minimum Monthly Charge

Casual month to month

 $299 per month From $299 per month From $499 per month $30 per month - Min. total cost with Small Website Plan $90
Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers
Calls + SMS + MMS

To international numbers
Roaming Calls + SMS + MMS

For use while overseas
Roaming Data Allowance

For use while overseas
What's Included
  • Audit of website (limited up to 5 website pages) and online presence
  • Help with content optimisation and improved website performance for SEO (limited up to 5 website pages)
  • 5 keywords selected for your business
  • Blog provided every quarter
  • Local support via phone, chat and email
  • Traffic and visitor analytics and reports
  • Create listing on Google My Business, Apple Maps and Facebook Business
  • Quarterly coaching call
  • Ad creation for
    Google Ads,
    Microsoft Advertising 
    and Facebook Ads
  • $180 of marketing 
    spend per month
  • Monthly traffic and 
    visitor analytics
    and reports
  • Monthly
    one-on-one digital
    marketing coaching
  • Local support via
    phone, chat and email
  • All the features of the Online Search Ranking Plan and Online Advertising Plan
  • $250 of marketing spend per month

Available to customers with Telstra Business Digital Marketing Services website or Telstra Online Essentials website. Includes:

  • Unlimited basic copy changes 
  • Updates to images and logo
  • Updates to Google My Business and Apple Maps listings
  • Updates to customer management tool
  • Redesign of your website after 12 months of continuous subscription
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

Note: We may not be able to access or make changes to non-Telstra Business Digital Marketing Services and non-Telstra Online Essentials websites and may be restricted in carrying out the Online Search Ranking Plan and Online Marketing Performance Plan. If so, we will discuss with you whether these services are the right plans for you. Maintenance Plan excludes changes to the website eCommerce store; and redesign of the website excludes adding additional pages.
Minimum Monthly Charge

Online Search Ranking Plan Online Advertising Plan Online Marketing Performance Plan Maintenance Plan
$299 per month From $299 per month From $499 per month $30 per month - Min. total cost with Small Website Plan $90
What's Included?
Online Search Ranking Plan Online Advertising Plan Online Marketing Performance Plan Maintenance Plan
  • Audit of website (limited up to 5 website pages) and online presence
  • Help with content optimisation and improved website performance for SEO (limited up to 5 website pages)
  • 5 keywords selected for your business
  • Blog provided every quarter
  • Local support via phone, chat and email
  • Traffic and visitor analytics and reports
  • Create listing on Google My Business, Apple Maps and Facebook Business
  • Quarterly coaching call
  • Ad creation for
    Google Ads,
    Microsoft Advertising 
    and Facebook Ads
  • $180 of marketing 
    spend per month
  • Monthly traffic and 
    visitor analytics
    and reports
  • Monthly
    one-on-one digital
    marketing coaching
  • Local support via
    phone, chat and email
  • All the features of the Online Search Ranking Plan and Online Advertising Plan
  • $250 of marketing spend per month

Available to customers with Telstra Business Digital Marketing Services website or Telstra Online Essentials website. Includes:

  • Unlimited basic copy changes 
  • Updates to images and logo
  • Updates to Google My Business and Apple Maps listings
  • Updates to customer management tool
  • Redesign of your website after 12 months of continuous subscription

Note: We may not be able to access or make changes to non-Telstra Business Digital Marketing Services and non-Telstra Online Essentials websites and may be restricted in carrying out the Online Search Ranking Plan and Online Marketing Performance Plan. If so, we will discuss with you whether these services are the right plans for you. Maintenance Plan excludes changes to the website eCommerce store; and redesign of the website excludes adding additional pages.
Add-on Plans Additional Page Additional 3 Pages Ad Spend
Monthly Charge

$90 (one upfront cost) $180 (one upfront cost) From $50 per month
Minimum Monthly Charge

$90 (one upfront cost) $180 (one upfront cost) From $50 per month
Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers
Calls + SMS + MMS

To international numbers
Roaming Calls + SMS + MMS

For use while overseas
Roaming Data Allowance

For use while overseas
What's Included
  • One additional page, complementing the Telstra Digital Marketing Services and Telstra Online Essentials website plans
  • Two rounds of design revisions
  • Up to 3 additional pages, complementing the Telstra Digital Marketing Services and Telstra Online Essentials website plans
  • Two rounds of design revisions
Additional marketing spend for Online Advertising or Online Marketing Performance plans ($50 per month increments)
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

$90 (one upfront cost) - Min. total cost with the Small Website Plan is $150 $180 (one upfront cost) - Min. total cost with the Small Website Plan is $240 From $50 per month - Min. total cost with the Online Advertising plan is $349

What's Included?
Additional Page Additional 3 Pages Ad Spend
  • One additional page, complementing the Telstra Digital Marketing Services and Telstra Online Essentials website plans
  • Two rounds of design revisions
  • Up to 3 additional pages, complementing the Telstra Digital Marketing Services and Telstra Online Essentials website plans
  • Two rounds of design revisions
Additional marketing spend for Online Advertising or Online Marketing Performance plans ($50 per month increments)

Additional Page Additional 3 Pages Ad Spend
$90 (one upfront cost) - Min. total cost with the Small Website Plan is $150 $180 (one upfront cost) - Min. total cost with the Small Website Plan is $240 From $50 per month - Min. total cost with the Online Advertising plan is $349
Video Add-ons 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video
Monthly Charge

$299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost)
Minimum Monthly Charge

$299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost)
Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers
Calls + SMS + MMS

To international numbers
Roaming Calls + SMS + MMS

For use while overseas
Roaming Data Allowance

For use while overseas
What's Included

15 second montage based HD video including scriptwriting, text narrative, soundtrack and hosting

30 second montage based HD video including script-writing, text or voice-over narrative, soundtrack and hosting

30 second custom HD video including script-writing, text or voice-over narrative, customer supplied video, 2 motion animations, soundtrack and hosting
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

$299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost)

What's Included?
15-Second Montage Video 30-Second Montage Video 30-Second Customised Video

15 second montage based HD video including scriptwriting, text narrative, soundtrack and hosting

30 second montage based HD video including script-writing, text or voice-over narrative, soundtrack and hosting

30 second custom HD video including script-writing, text or voice-over narrative, customer supplied video, 2 motion animations, soundtrack and hosting

15-Second Montage Video 30-Second Montage Video 30-Second Customised Video
$299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost)
Blog Add-ons Blog three-pack Blog six-pack
Monthly Charge

$299 (one upfront cost) $549 (one upfront cost)
Minimum Monthly Charge

$299 (one upfront cost) $549 (one upfront cost)
Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers
Calls + SMS + MMS

To international numbers
Roaming Calls + SMS + MMS

For use while overseas
Roaming Data Allowance

For use while overseas
What's Included

Professional writer and designer support for 3 blogs

Professional writer and designer support for 6 blogs
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

$299 (one upfront cost) $549 (one upfront cost)

What's Included?
Blog three-pack Blog six-pack

Professional writer and designer support for 3 blogs

Professional writer and designer support for 6 blogs

Blog three-pack Blog six-pack
$299 (one upfront cost) $549 (one upfront cost)

Other information

You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge for the current billing cycle. (No credit issued)

Manage your service online

You can manage the details of your Telstra Digital Marketing Services plan(s) and Add-Ons online at marketplace.telstra.com or calling 1800 878 483

Billing

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period. To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

We're here to help

You’ll find more information at marketplace.telstra.com

If you have questions about your bill, need technical or account support, please call the Marketplace team on 1800 878 483 or 133 677 (TTY).

 

Complaints or disputes

If you need to make a complaint you can:

  • call 13 2000 and say “complaint”
  • call your Account Representative if you have one
  • visit telstra.com/business/complaints

 

Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only full legal terms for this plan are available at telstra.com.au/customer-terms/businessgovernment

MOSB9202-Tue Oct 15 00:00:00 AEDT 2019

Download a printable copy