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Information about the service

Availability

For the Sendum Asset Monitoring Solution, you will need to take up:

  • hardware where you can select either the:
    • upfront option; or
    • repayment option over 36 months; and
  • a 36 month contract for the Findum application software licence (you will need one licence for each Sendum Asset Monitoring device you take up).

Hardware

The Sendum Asset Monitoring device is a small, portable and reuseable 3G device that can be discreetly attached to your assets or packages as a near real time location tracking device.

You need to purchase this device in order to use the Sendum Asset Monitoring Solution. The solution enables you to monitor the location of and important conditions affecting your valuable assets and packages in near real time. Additional hardware accessories include:

  • Single Port Charger:
    • Single USB charger, suitable for connecting and charging a portable device.
  • Multi Port Charger:
    • Compact USB charger, suitable for connecting and charging up to 7 devices.
  • Advanced Sensor Pack:
    • Rechargeable battery unit with sensors for motion, shock, orientation, battery level, GPS jamming detection, temperature, relative humidity, barometric pressure, and light power.
  • Accessory Pack:
    • External battery unit with sensors for motion, shock, orientation, GPS jamming detection, temperature, relative humidity, barometric pressure, and light power.

Minimum term

The minimum term for the Findum application software licence is 36 months.

If you take up the repayment option for hardware, the minimum term will be 36 months.

What's included

Upfront Option

  • A 36 month contract for the Findum application software licence (which includes a mobile data plan). 
  • Upfront payment of hardware.

Repayment Option

  • A 36 month contract for the Findum application software licence (which includes a mobile data plan). 
  • A 36 month contract for the repayment of hardware

What's not

  • External battery.

Information about pricing

Charges (including GST)

Findum Application Software Licence (36 month contract) Price Minimum Cost (on a 36 month repayment option
Findum application software licence (includes a mobile data plan) $16.50 per month $594



Hardware Upfront Repayment Option

Minimum Cost

on Repayment Option

Device Options Sendum Asset Monitoring – PT 300D $544.50 $16.50/mth $594
Sendum Accessory Pack Kit $544.50 N/A N/A
Accessory Options Single Port charger (optional) $16.50  N/A N/A
Multi Port charger (optional)  $82.50 N/A N/A
Advanced Sensor Pack (optional) $275.00 $7.59/mth $271
Accessory Pack (optional) $275.00 $7.59/mth $271

Minimum cost

For the Sendum Asset Monitoring Solution the minimum amount you’ll pay over one month is as follows:

Hardware Upfront Option

  • First month total cost is $561.00 consisting of:
    • $544.50 (including GST) for the hardware;
    • $16.50 (including GST) for the Findum application software licence (which includes a mobile data plan);
    • Optional upfront cost as per prices shown in “Charges” section.
  • Each month thereafter:
    • $16.50 (including GST) for the Findum application software licence (which includes a mobile data plan).

Early Termination Charge

ETC applies if you cancel during the 36 month term other than as a result of Telstra’s material breach or Telstra deactivating your plan for a material breach by you (in accordance with the General Terms of Our Customer Terms). The ETC is calculated as:

Hardware ETC Payable (if Repayment Option) = 

                                          ETC Base x

number of months remaining in your contract term

                                                  36

Software ETC Payable = 

                                     ETC Modified Base x

number of months remaining in your contract term

                                                  36

The ETC Base and ETC Modified Base are set out in Part G – Data Services of Our Customer Terms.

Bill Payment charges

  • Paperless bills and electronic payments – Free
  • Paper bills – $2.20/mth
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay.

Other Information

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan.

When you start or change your plan part way through a billing period, your first bill will have part month charges.

Need help? We're here for you.

Visit Telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit Telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556. Sendum is a trade mark of Sendum Wireless Corporation.

MOSB2728-05032019

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