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Plan Complete Charity Non Profit
Monthly Charge

Casual month to month

Monthly Charge

Casual month to month

$55/mth $30/mth $40/mth
Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Calls + SMS + MMS

To standard Australian numbers

  • Local, 019 numbers & untimed national - 22c per call
  • National calls to standard fixed lines - 22c per minute plus 55c call connection fee
  • Calls to standard Australian mobiles - 36c per minute plus 55c call connection fee
  • Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
  • Fixed SMS & talking text - 1c per text
Calls + SMS + MMS

To international numbers

Information about international call rates can be found at telstra.com/business/idcalling

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
What's Not Included
  • You cannot use your T-Biz Voice Standard service to make video calls
  • No calling features (such as MessageBank® retrieval or Hunt Group) are included in the Minimum Monthly Charge.
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Minimum Cost

Includes set up costs

12 month term
24 month term
Casual month to month $154 $129 $139
Maximum Early Termination Charges (ETC)
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

The minimum cost will apply to your bill if you decide to leave the plan within the first month.  This includes a charge for the first month and a standard connection charge - $99. 

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

Monthly Charge

Casual month to month

Complete Charity Non Profit
$55/mth $30/mth $40/mth
Calls + SMS + MMS

To standard Australian numbers

  • Local, 019 numbers & untimed national - 22c per call
  • National calls to standard fixed lines - 22c per minute plus 55c call connection fee
  • Calls to standard Australian mobiles - 36c per minute plus 55c call connection fee
  • Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
  • Fixed SMS & talking text - 1c per text
Calls + SMS + MMS

To international numbers

Information about international call rates can be found at telstra.com/business/idcalling

What's Not Included
  • You cannot use your T-Biz Voice Standard service to make video calls
  • No calling features (such as MessageBank® retrieval or Hunt Group) are included in the Minimum Monthly Charge.
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Maximum Early Termination Charges (ETC)
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation

The minimum cost will apply to your bill if you decide to leave the plan within the first month.  This includes a charge for the first month and a standard connection charge - $99. 

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

Information about the service

T-Biz Voice is a digital voice over IP (service) provided on the nbn™ network.  

It is available to you if you:

  • Are a business customer and are billed directly by Telstra for access and local calls
  • Pre-select Telstra for long distance, international and mobile calls
  • Are in an area where nbn is available

Availability

Your new T-Biz Voice service can only be used at a single location. We can provide you with additional T-Biz Voice plans if you would like to connect more than one T-Biz Voice service, whether at the same location or other locations where nbn™ is available.

Service limitations and important information - nbn Network

You can have up to 2 T-Biz Voice Standard services connected to an nbn connection box at each site. Your T-Biz Voice Standard service is a ‘best efforts’ service. The quality of voice communications may vary and you may experience temporary interruptions, loss of service and stuttering. There are a number of factors that will determine the quality of your voice communications, including your connected equipment and software configuration, the number of other users connected at the same time and the associated line transmission rates of those end users, and performance of interconnecting infrastructure not operated by us. You cannot use your T-Biz Voice Standard Complete service to make video calls. 

Hardware

You can use your own compatible telephone handset or we can supply you with one for an additional charge. You will require an analogue telephone to use the T-Biz Voice service and rotary dial telephones are not compatible with the service. 

Your existing voice service

If you have an existing voice service with Telstra or another provider, moving to your T-Biz Voice service, you will have to cancel your existing service. Once you move to your T-Biz Voice service, you will not be able to move back to your old Telstra voice service or order a new non-nbn voice service from Telstra at that location.

Information about pricing

Minimum Monthly Charge

Changing or cancelling your plan

Changes to your plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:

(a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Cancelling your plan

There are no early termination charges for this plan.

You can move to another Telstra Business plan free of charge – there is no early termination charge on this plan but you'll need to pay charges you owe up to the point of cancellation

Other charges

In addition to the monthly charge, you may pay the following connection and installation charges:

Activation Fee For new Telstra Business Voice customers: $99 (not charged with a Standard Professional Installation)
Standard Professional Installation $240 if a technician visits your premises.
Non-standard installations Additional charges apply for non-standard installations such as PABX or complex phone service ie more than 4 phone outlets on the same phone line or if the phone line is used for a back to base alarm system.
Connecting to the nbn network nbn co charges $300 for first-time connections in new developments. We’ll let you know if this applies to you.
Mentoring

$99 for and over the phone mentoring call

$264 for an onsite mentoring visit

Other Information

Power Outages

Your T-Biz Voice Standard service is battery backed-up by the nbn co supplied Battery Power Unit, so you can use your T-Biz Voice Standard service to make and receive calls during a power outage for a limited period. This Battery Power Unit will only provide backup power for your T-Biz Voice Standard service on the nbn network. We recommend you read the nbn co user guide that you’ll get when your nbn connection is being installed. It’ll give you details about how to use, maintain and replace the battery.

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice 

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

As part of your T-Biz Voice plan you will be issued with two phone numbers, a primary business number (also known as ‘Main Business Number’) and a direct business number. Your monthly charges will appear against your direct business number. You will not receive monthly charges for your primary business number.

Transferring to the nbn™ network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We're here to help

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY). 

Complaints or disputes 

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Account Representative if you have one.

• visit telstra.com/business/complaints

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB2677; MOSB2678; MOSB2679-Mon Jul 01 00:00:00 AEST 2019

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