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Plan Advantage
Monthly Charge

Casual month to month

$60/mth
Monthly Charge

Casual month to month

Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Calls + SMS + MMS

To standard Australian numbers

  • Local & 019 numbers - included
  • National calls to standard fixed lines - included
  • Calls to standard Australian mobiles - included
  • Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
  • Calls to 1194 & 1196 - 38c per call
Calls + SMS + MMS

To international numbers

Standard International Business Rates apply.

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
What's Not Included
  • No calling features (such as MessageBank® retrieval or Hunt Group) are included in the Minimum Monthly Charge.
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Minimum Cost

Includes set up costs

12 month term
24 month term
Casual month to month $219
Maximum Early Termination Charges (ETC)
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

The minimum cost will apply to your bill if you decide to leave the plan within the first month.  This includes a charge for the first month, a service connection fee - $59 and temporary connection fee - $100.  If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

Monthly Charge

Casual month to month

Advantage
$60/mth
Calls + SMS + MMS

To standard Australian numbers

Advantage
  • Local & 019 numbers - included
  • National calls to standard fixed lines - included
  • Calls to standard Australian mobiles - included
  • Calls to 13 numbers - 40c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
  • Calls to 1194 & 1196 - 38c per call
Calls + SMS + MMS

To international numbers

Standard International Business Rates apply.

What's Not Included
  • No calling features (such as MessageBank® retrieval or Hunt Group) are included in the Minimum Monthly Charge.
  • You can take up calling features with your phone service at anytime. You may incur an additional monthly fee and/or call charges if you take up any calling features. 
Maximum Early Termination Charges (ETC)
You can cancel at any time but will need to pay any charges you owe up to the point of cancellation

The minimum cost will apply to your bill if you decide to leave the plan within the first month.  This includes a charge for the first month, a service connection fee - $59 and temporary connection fee - $100.  If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

Information about the service

Your plan sets out the pricing that applies when you make and receive calls on your Basic Telephone Service.

Availability 

You can choose BusinessLine Complete if you have a Basic Telephone Service and you are a business customer. 

Under the BusinessLine Complete plan you have chosen to not pre-select us for long distance, international calls and calls to mobiles. This means you can't make national long distance calls, calls to mobiles or International Direct calls with us under the BusinessLine Complete plan. 

Minimum Term

There is no fixed or minimum term that applies to your BusinessLine Complete plan.

Information about pricing

Minimum Monthly Charge

Hardware

No modem is required for this plan.

Changing or cancelling your plan

Changes to your plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:

(a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Cancelling your plan

There are no early termination charges for this plan.

You can move to another Telstra Business plan free of charge – there is no early termination charge on this plan but you'll need to pay charges you owe up to the point of cancellation

Other charges

In addition to the monthly charge, you may pay the following connection and installation charges:

Standard connection charge $59 for new Telstra Business Voice customers. 
Temporary connection charge $100 if your service is connected for three months or less
Non-standard installations Additional charges apply for non-standard installations such as PABX or complex phone service ie more than 4 phone outlets on the same phone line or if the phone line is used for a back to base alarm system.

 

If a technician is required, the following fees may apply:

  • telephone line fee – $125
  • new telephone line connection and/or cabling work – $299; and
  • other fees may apply, but we will provide you with a quote for any non-standard work before it is carried out.

Other Information

Manage your service online

Register for Online Bill to view your bills online 24 hours a day, 7 days a week. With Online Bill Reporting, you’ll be able to organise and check your billing information – great for budgeting and end of financial year reporting. To register, go to telstra.com/business/billing

Manage your service online

There’s a range of online tools to help you to easily manage your services. These tools help you view and pay your bill online, monitor your usage, and more. For more information please visit telstra.com/business/selfservice 

Other charges

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know before this happens.

Billing

The pricing in this Critical Information Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

Important information about your first bill 
When you first start a plan or change your plan part way through a billing period, your first bill will include your Minimum Monthly Charge in advance. It will also include a proportion of your Minimum Monthly Charge based on the number of days left in the billing period.

To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Transferring to the nbn™ network

If the nbn network comes to your area and you wish to transfer to the nbn network with Telstra, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.

We're here to help

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 133 677 (TTY). 

Complaints or disputes 

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Account Representative if you have one.

• visit telstra.com/business/complaints

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB3081-Tue Oct 30 05:30:00 AEDT 2018

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