Website Plans Presence Plan Small Plan Medium Plan Large Plan Online Search Ranking Plan Online Advertising Plan Online Marketing Performance Plan
Monthly Charge

No charge $39 per month $59 per month $99 per month $299 per month $299 per month $499 per month
Minimum Monthly Charge

Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
  • 1 page mobile-friendly website
  • Domain name (...@onlineessentials.com.au)
  • Support via email
  • Monthly performance reporting
  • Listing on Google My Business

The Presence plan is available for 6 months from the date of publishing the website, after which the website will be cancelled and the domain will be released.

  • Three page mobile-friendly website
  • One round of design feedback/revisions
  • Website hosting
  • Professional writer and designer support
  • Custom domain name (.com.au) and 2 email accounts where the .com.au domain is available
  • Local support via phone, Livechat and email
  • Traffic and visitor analytics and reports
  • Editor for ongoing maintenance
  • Listing on Google My Business and Apple Maps

All features of Small plan plus:

  • Appointment & Payment module
  • eCommerce store, listing up to 10 products
  • 5 email accounts

All features of Medium plan plus:

  • Six page mobile-friendly website
  • Unlimited rounds of design feedback/revisions
  • Quarterly one-on-one coaching
  • E-Commerce store, listing up to 250 products
  • Local support via phone, Livechat and email
  • Audit of website
  • Content optimisation and improved website performance for search engine optimisation
  • Citation creation
  • Quarterly blog post
  • Local support via phone, Livechat and email
  • Traffic and visitor analytics and reports
  • Optimised Ad creation in Google (Google Ads), Microsoft Advertising and Facebook Ads
  • $180 of marketing spend per month
  • Monthly Traffic and visitor analytics and reports
  • Monthly one-on-one digital marketing coaching
  • Local support via phone, Livechat and email
  • All the features of the Online Search Ranking Plan and Online Advertising Plan
  • $250 of marketing spend per month
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

Monthly Charge

Presence Plan Small Plan Medium Plan Large Plan Online Search Ranking Plan Online Advertising Plan Online Marketing Performance Plan
No charge $39 per month $59 per month $99 per month $299 per month $299 per month $499 per month
What's Included?
Presence Plan Small Plan Medium Plan Large Plan Online Search Ranking Plan Online Advertising Plan Online Marketing Performance Plan
  • 1 page mobile-friendly website
  • Domain name (...@onlineessentials.com.au)
  • Support via email
  • Monthly performance reporting
  • Listing on Google My Business

The Presence plan is available for 6 months from the date of publishing the website, after which the website will be cancelled and the domain will be released.

  • Three page mobile-friendly website
  • One round of design feedback/revisions
  • Website hosting
  • Professional writer and designer support
  • Custom domain name (.com.au) and 2 email accounts where the .com.au domain is available
  • Local support via phone, Livechat and email
  • Traffic and visitor analytics and reports
  • Editor for ongoing maintenance
  • Listing on Google My Business and Apple Maps

All features of Small plan plus:

  • Appointment & Payment module
  • eCommerce store, listing up to 10 products
  • 5 email accounts

All features of Medium plan plus:

  • Six page mobile-friendly website
  • Unlimited rounds of design feedback/revisions
  • Quarterly one-on-one coaching
  • E-Commerce store, listing up to 250 products
  • Local support via phone, Livechat and email
  • Audit of website
  • Content optimisation and improved website performance for search engine optimisation
  • Citation creation
  • Quarterly blog post
  • Local support via phone, Livechat and email
  • Traffic and visitor analytics and reports
  • Optimised Ad creation in Google (Google Ads), Microsoft Advertising and Facebook Ads
  • $180 of marketing spend per month
  • Monthly Traffic and visitor analytics and reports
  • Monthly one-on-one digital marketing coaching
  • Local support via phone, Livechat and email
  • All the features of the Online Search Ranking Plan and Online Advertising Plan
  • $250 of marketing spend per month
Digital Marketing Plans Presence Plan Small Plan Medium Plan Large Plan Online Search Ranking Plan Online Advertising Plan Online Marketing Performance Plan
Monthly Charge

No charge $39 per month $59 per month $99 per month $299 per month $299 per month $499 per month
Minimum Monthly Charge

Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
  • 1 page mobile-friendly website
  • Domain name (...@onlineessentials.com.au)
  • Support via email
  • Monthly performance reporting
  • Listing on Google My Business

The Presence plan is available for 6 months from the date of publishing the website, after which the website will be cancelled and the domain will be released.

  • Three page mobile-friendly website
  • One round of design feedback/revisions
  • Website hosting
  • Professional writer and designer support
  • Custom domain name (.com.au) and 2 email accounts where the .com.au domain is available
  • Local support via phone, Livechat and email
  • Traffic and visitor analytics and reports
  • Editor for ongoing maintenance
  • Listing on Google My Business and Apple Maps

All features of Small plan plus:

  • Appointment & Payment module
  • eCommerce store, listing up to 10 products
  • 5 email accounts

All features of Medium plan plus:

  • Six page mobile-friendly website
  • Unlimited rounds of design feedback/revisions
  • Quarterly one-on-one coaching
  • E-Commerce store, listing up to 250 products
  • Local support via phone, Livechat and email
  • Audit of website
  • Content optimisation and improved website performance for search engine optimisation
  • Citation creation
  • Quarterly blog post
  • Local support via phone, Livechat and email
  • Traffic and visitor analytics and reports
  • Optimised Ad creation in Google (Google Ads), Microsoft Advertising and Facebook Ads
  • $180 of marketing spend per month
  • Monthly Traffic and visitor analytics and reports
  • Monthly one-on-one digital marketing coaching
  • Local support via phone, Livechat and email
  • All the features of the Online Search Ranking Plan and Online Advertising Plan
  • $250 of marketing spend per month
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

Monthly Charge

Presence Plan Small Plan Medium Plan Large Plan Online Search Ranking Plan Online Advertising Plan Online Marketing Performance Plan
No charge $39 per month $59 per month $99 per month $299 per month $299 per month $499 per month
What's Included?
Presence Plan Small Plan Medium Plan Large Plan Online Search Ranking Plan Online Advertising Plan Online Marketing Performance Plan
  • 1 page mobile-friendly website
  • Domain name (...@onlineessentials.com.au)
  • Support via email
  • Monthly performance reporting
  • Listing on Google My Business

The Presence plan is available for 6 months from the date of publishing the website, after which the website will be cancelled and the domain will be released.

  • Three page mobile-friendly website
  • One round of design feedback/revisions
  • Website hosting
  • Professional writer and designer support
  • Custom domain name (.com.au) and 2 email accounts where the .com.au domain is available
  • Local support via phone, Livechat and email
  • Traffic and visitor analytics and reports
  • Editor for ongoing maintenance
  • Listing on Google My Business and Apple Maps

All features of Small plan plus:

  • Appointment & Payment module
  • eCommerce store, listing up to 10 products
  • 5 email accounts

All features of Medium plan plus:

  • Six page mobile-friendly website
  • Unlimited rounds of design feedback/revisions
  • Quarterly one-on-one coaching
  • E-Commerce store, listing up to 250 products
  • Local support via phone, Livechat and email
  • Audit of website
  • Content optimisation and improved website performance for search engine optimisation
  • Citation creation
  • Quarterly blog post
  • Local support via phone, Livechat and email
  • Traffic and visitor analytics and reports
  • Optimised Ad creation in Google (Google Ads), Microsoft Advertising and Facebook Ads
  • $180 of marketing spend per month
  • Monthly Traffic and visitor analytics and reports
  • Monthly one-on-one digital marketing coaching
  • Local support via phone, Livechat and email
  • All the features of the Online Search Ranking Plan and Online Advertising Plan
  • $250 of marketing spend per month
Add-on Plans Additional 3 Pages Ad Spend 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video Blog three-pack Blog six-pack
Monthly Charge

$15 per month From $50 per month $299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost) $299 (one upfront cost) $549
Minimum Monthly Charge

Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
  • Up to 3 additional pages, complementing the Telstra Business Digital Marketing Services website plans
  • Professional writer and designer support
  • One round of design feedback/revisions
  • Additional marketing spend for Online Advertising or Online Marketing Performance plans
  • $50 per month increments

15 second montage based HD video including script-writing, text narrative, soundtrack and hosting

30 second montage based HD video including script-writing, text or voice-over narrative, soundtrack and hosting

30 second custom HD video including script-writing, text or voice-over narrative, customer supplied video, 2 motion animations, soundtrack and hosting

Professional writer and designer support for 3 blogs to complement your Telstra Online Essentials website

Professional writer and designer support for 6 blogs to complement your Telstra Online Essentials website

What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

Monthly Charge

Additional 3 Pages Ad Spend 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video Blog three-pack Blog six-pack
$15 per month From $50 per month $299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost) $299 (one upfront cost) $549
What's Included?
Additional 3 Pages Ad Spend 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video Blog three-pack Blog six-pack
  • Up to 3 additional pages, complementing the Telstra Business Digital Marketing Services website plans
  • Professional writer and designer support
  • One round of design feedback/revisions
  • Additional marketing spend for Online Advertising or Online Marketing Performance plans
  • $50 per month increments

15 second montage based HD video including script-writing, text narrative, soundtrack and hosting

30 second montage based HD video including script-writing, text or voice-over narrative, soundtrack and hosting

30 second custom HD video including script-writing, text or voice-over narrative, customer supplied video, 2 motion animations, soundtrack and hosting

Professional writer and designer support for 3 blogs to complement your Telstra Online Essentials website

Professional writer and designer support for 6 blogs to complement your Telstra Online Essentials website

Video Add-ons Additional 3 Pages Ad Spend 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video Blog three-pack Blog six-pack
Monthly Charge

$15 per month From $50 per month $299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost) $299 (one upfront cost) $549
Minimum Monthly Charge

Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
  • Up to 3 additional pages, complementing the Telstra Business Digital Marketing Services website plans
  • Professional writer and designer support
  • One round of design feedback/revisions
  • Additional marketing spend for Online Advertising or Online Marketing Performance plans
  • $50 per month increments

15 second montage based HD video including script-writing, text narrative, soundtrack and hosting

30 second montage based HD video including script-writing, text or voice-over narrative, soundtrack and hosting

30 second custom HD video including script-writing, text or voice-over narrative, customer supplied video, 2 motion animations, soundtrack and hosting

Professional writer and designer support for 3 blogs to complement your Telstra Online Essentials website

Professional writer and designer support for 6 blogs to complement your Telstra Online Essentials website

What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

Monthly Charge

Additional 3 Pages Ad Spend 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video Blog three-pack Blog six-pack
$15 per month From $50 per month $299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost) $299 (one upfront cost) $549
What's Included?
Additional 3 Pages Ad Spend 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video Blog three-pack Blog six-pack
  • Up to 3 additional pages, complementing the Telstra Business Digital Marketing Services website plans
  • Professional writer and designer support
  • One round of design feedback/revisions
  • Additional marketing spend for Online Advertising or Online Marketing Performance plans
  • $50 per month increments

15 second montage based HD video including script-writing, text narrative, soundtrack and hosting

30 second montage based HD video including script-writing, text or voice-over narrative, soundtrack and hosting

30 second custom HD video including script-writing, text or voice-over narrative, customer supplied video, 2 motion animations, soundtrack and hosting

Professional writer and designer support for 3 blogs to complement your Telstra Online Essentials website

Professional writer and designer support for 6 blogs to complement your Telstra Online Essentials website

Blog Add-ons Additional 3 Pages Ad Spend 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video Blog three-pack Blog six-pack
Monthly Charge

$15 per month From $50 per month $299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost) $299 (one upfront cost) $549
Minimum Monthly Charge

Business Demand Data
Monthly Data Allowance
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
  • Up to 3 additional pages, complementing the Telstra Business Digital Marketing Services website plans
  • Professional writer and designer support
  • One round of design feedback/revisions
  • Additional marketing spend for Online Advertising or Online Marketing Performance plans
  • $50 per month increments

15 second montage based HD video including script-writing, text narrative, soundtrack and hosting

30 second montage based HD video including script-writing, text or voice-over narrative, soundtrack and hosting

30 second custom HD video including script-writing, text or voice-over narrative, customer supplied video, 2 motion animations, soundtrack and hosting

Professional writer and designer support for 3 blogs to complement your Telstra Online Essentials website

Professional writer and designer support for 6 blogs to complement your Telstra Online Essentials website

What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Minimum Cost
12 month term
24 month term
36 month term
Casual month to month
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)
12 month term
24 month term
36 month term
Casual month to month
Devices
Allowances

Monthly Charge

Additional 3 Pages Ad Spend 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video Blog three-pack Blog six-pack
$15 per month From $50 per month $299 (one upfront cost) $549 (one upfront cost) $799 (one upfront cost) $299 (one upfront cost) $549
What's Included?
Additional 3 Pages Ad Spend 15-Second Montage Video 30-Second Montage Video 30-Second Customised Video Blog three-pack Blog six-pack
  • Up to 3 additional pages, complementing the Telstra Business Digital Marketing Services website plans
  • Professional writer and designer support
  • One round of design feedback/revisions
  • Additional marketing spend for Online Advertising or Online Marketing Performance plans
  • $50 per month increments

15 second montage based HD video including script-writing, text narrative, soundtrack and hosting

30 second montage based HD video including script-writing, text or voice-over narrative, soundtrack and hosting

30 second custom HD video including script-writing, text or voice-over narrative, customer supplied video, 2 motion animations, soundtrack and hosting

Professional writer and designer support for 3 blogs to complement your Telstra Online Essentials website

Professional writer and designer support for 6 blogs to complement your Telstra Online Essentials website

Minimum Term

Six month contract terms for contracted plans. After six months, the plan will rollover to the monthly casual rate. This is with the exception of the Presence website plan where there is no contracted term.

Early termination charge

An Early Termination Charge equal to the total amount payable for the remaining months of the contract term will apply if the plan is cancelled within the first 6 months of the contracted term. After 6 months, you may cancel your plan at any time without incurring an Early Termination Charge.

Other information

Manage your service online

You can manage the details of your Telstra Online Essentials services plan(s) and Add-Ons online at marketplace.telstra.com or calling 1800 878 483

Billing

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period. To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

We're here to help

You’ll find more information at marketplace.telstra.com

If you have questions about your bill, need technical or account support, please call the Marketplace team on 1800 878 483 or 133 677 (TTY).

 

Complaints or disputes

If you need to make a complaint you can:

  • call 13 2000 and say “complaint”
  • call your Account Representative if you have one 
  • visit telstra.com/business/complaints

 

Further investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

 

 

 

This is a summary only – the full legal terms for this plan are available at telstra.com/customer-terms

® are registered trademarks and ™ are trademarks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB3310-Mon Sep 16 00:00:00 AEST 2019

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