Managed Services Plans Bronze Service Silver Service Gold Service
Monthly Charge

Minimum Monthly Charge

Business Demand Data
Monthly Data Allowance
Network Access
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Devices
Allowances
Charge per user/per month

(inc GST)

$449 $749 $1,099

Charge per user/per month

(inc GST)

Bronze Service Silver Service Gold Service
$449 $749 $1,099
Microsoft Dynamics 365 Design Services Customisation Pack Discovery Workshop
Monthly Charge

Minimum Monthly Charge

Business Demand Data
Monthly Data Allowance
Network Access
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
What's Not Included
Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Devices
Allowances
Once off charge

(inc GST)

$2,750 $2,200

Once off charge

(inc GST)

Customisation Pack Discovery Workshop
$2,750 $2,200

Information about the service

Your plan is for Microsoft Dynamics 365 Design Services and/or Microsoft Dynamics 365 Managed Services (Microsoft Dynamics 365 Services) Online application which is available through the Telstra Apps Marketplace.

Microsoft Dynamics 365 Services are professional services to help customers get the most out of Microsoft Dynamics 365. 

Minimum Requirements

To qualify for Microsoft Dynamics 365 Managed Services you are required to have a valid ABN/ACN or ARBN

You need an internet connection to access the Telstra Apps Marketplace. To start using the Telstra Apps Marketplace, visit marketplace.telstra.com and create an account.

You may need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on marketplace.telstra.com and Our Customer Terms

You’re responsible for ensuring that you meet these requirements.

Telstra Apps Marketplace

The Telstra Apps Marketplace is a web-based marketplace that enables you to purchase and manage various software applications that we make available from time to time.

Minimum Term

The minimum term for Microsoft Dynamics 365 Managed Services is 12 months. After the minimum term, you need to simply notify us if you wish to cancel your plan.

What's Included?

Microsoft Dynamics 365 Design Services

Microsoft Dynamics 365 Design Services Customisation Pack – provides 10 hours of customisations including 2 hours of remote scoping where scoping is required. Customisation scope includes forms, fields, views, and entities as agreed with the partner. Custom development is not in scope. Customisation hours expire after 12 months. Microsoft Dynamics 365 Design Services Discovery Workshop – provides a 4 hour workshop for more complex solutions to understand your current business, workflows, and requirements. You will receive a scoping document that includes scope, priorities, and roadmap.

Microsoft Dynamics 365 Managed Services

Depending on which plan you choose, your Microsoft Dynamics 365 Managed Services Plan includes the features listed in the table below:

Service

Bronze Service

Silver Service

Gold Service

Scoping and analysis call – call to discuss the scope and complete customisation template

30 Minutes

1 hour

4.5 hours including scoping session and documentation

System Configuration and customisation – configuration of Microsoft Dynamics 365 Solution

Australianising pack and base system configuration

  •         
  •          
  •         

Organisation system-wide

  •          
  •         
  •         

Custom fields

25

50

50

Forms – customised functionality of system default entity forms

3

5

5

User Groups - security configuration

X

2

3

Views – creation or modification of views related to system default entities

5

8

15

Charts – creation or modification of charts related to system default entities

3

5

10 or 2 custom charts with up to 2 custom Excel/ Word/email templates and up to 2 custom FetchXML based reports

Dashboards – creation of dashboard/s with

1

2

4

Dashboard elements – including elements already created (ie views, charts)

5

5

5

Workflows – basic workflow or form automation with a maximum of 5 actions

1

3

8

Data import – import of data into Dynamics 365

Entities – data import from completed import template

3

5

5

Data resubmissions – resubmission of data in line with data import guidelines

3

3

3

Training – online training

Administrator

1 hour

1.5 hours

2 hours

End-user

1 hour

1.5 hours

2 hours

 

.

Project Management and Support

Quarterly check up meetings – 1 hour check up per quarter for future enhancements/consulting discussion

  •        
  •         
  •         

Project management

1 hour

1.5 hours

2 hours

Remote support – support hours expire at the end of 1 month

30 minutes/ month

45 minutes/ month

1 hour/ month

After the first 12 months

Monthly customisation and/or support (customisation and support hours expire on the last day of each month and cannot be accumulated)

2 hours

3 hours

4 hours

Information about the pricing

Minimum Monthly Charge

Microsoft Dynamics 365 Managed Services

Charge per user/per month (inc GST)

Bronze Service

$449

Silver Service

$749

Gold Service

$1,099

.

Microsoft Dynamics Design Services

Once off charge (inc GST)

Bronze Service

$449

Silver Service

$749

Gold Service

$1,099

Early Termination Charge

If your Bronze Service, Silver Service or Gold Service plan is canceled before your minimum term has ended, you’ll need to pay us an Early Termination Charge (ETC). The ETC decreases by equal installments each month that you remain on your plan.

The maximum early termination charge you’ll pay is:

  • Microsoft Dynamics 365 Managed Services Bronze Service $3,771.60 
  • Microsoft Dynamics 365 Managed Services Silver Service $6,291.60 
  • Microsoft Dynamics 365 Managed Services Gold Service $9,231.60.

Other information

Manage your service online

You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com

Billing

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

To opt in to receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up a direct debit.

For more information on other bill payment options, go to telstra.com/billpay

We're here to help

You’ll find more information at telstra.com/business. If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).

Complaints or Disputes

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Client Executive if you have one

• visit telstra.com/business/complaints

Further Investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

Summary

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms

Microsoft and Dynamics are trademarks of Microsoft Corporation in the United States and/or other countries. ® are registered trademarks and ™ are trademarks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB2956-Wed Feb 05 00:00:00 AEDT 2020

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