| Managed Services Plans | Bronze Service | Silver Service | Gold Service | ||||||
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Monthly Charge
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Minimum Monthly Charge
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Business Demand Data
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Monthly Data Allowance
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Network Access
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Minimum Term
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Calls + SMS + MMS + MessageBank®
To standard Australian numbers |
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Calls + SMS + MMS
To international numbers |
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Roaming Calls + SMS + MMS
For use while overseas |
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Roaming Data Allowance
For use while overseas |
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What's Included
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What's Not Included
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Expiry
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Excess Data Charge
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Eligible Roaming Destinations
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Maximum Early Termination Charges (ETC)
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Devices
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Allowances
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Charge per user/per month
(inc GST) |
$449 | $749 | $1,099 | ||||||
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Charge per user/per month
(inc GST) |
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| Bronze Service | Silver Service | Gold Service | |||||
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| $449 | $749 | $1,099 | |||||
| Microsoft Dynamics 365 Design Services | Customisation Pack | Discovery Workshop | |||||||
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Monthly Charge
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Minimum Monthly Charge
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Business Demand Data
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Monthly Data Allowance
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Network Access
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Minimum Term
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Calls + SMS + MMS + MessageBank®
To standard Australian numbers |
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Calls + SMS + MMS
To international numbers |
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Roaming Calls + SMS + MMS
For use while overseas |
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Roaming Data Allowance
For use while overseas |
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What's Included
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What's Not Included
|
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Expiry
|
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Excess Data Charge
|
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Eligible Roaming Destinations
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Maximum Early Termination Charges (ETC)
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Devices
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Allowances
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Once off charge
(inc GST) |
$2,750 | $2,200 | |||||||
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Once off charge
(inc GST) |
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| Customisation Pack | Discovery Workshop | ||||||
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| $2,750 | $2,200 | ||||||
Information about the service
-
Your plan is for Microsoft Dynamics 365 Design Services and/or Microsoft Dynamics 365 Managed Services (Microsoft Dynamics 365 Services) Online application which is available through the Telstra Apps Marketplace.
Microsoft Dynamics 365 Services are professional services to help customers get the most out of Microsoft Dynamics 365.
- Minimum Requirements
-
To qualify for Microsoft Dynamics 365 Managed Services you are required to have a valid ABN/ACN or ARBN
You need an internet connection to access the Telstra Apps Marketplace. To start using the Telstra Apps Marketplace, visit marketplace.telstra.com and create an account.
You may need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on marketplace.telstra.com and Our Customer Terms.
You’re responsible for ensuring that you meet these requirements.
- Telstra Apps Marketplace
-
The Telstra Apps Marketplace is a web-based marketplace that enables you to purchase and manage various software applications that we make available from time to time.
- Minimum Term
-
The minimum term for Microsoft Dynamics 365 Managed Services is 12 months. After the minimum term, you need to simply notify us if you wish to cancel your plan.
- What's Included?
-
Microsoft Dynamics 365 Design Services
Microsoft Dynamics 365 Design Services Customisation Pack – provides 10 hours of customisations including 2 hours of remote scoping where scoping is required. Customisation scope includes forms, fields, views, and entities as agreed with the partner. Custom development is not in scope. Customisation hours expire after 12 months. Microsoft Dynamics 365 Design Services Discovery Workshop – provides a 4 hour workshop for more complex solutions to understand your current business, workflows, and requirements. You will receive a scoping document that includes scope, priorities, and roadmap.
-
Microsoft Dynamics 365 Managed Services
Depending on which plan you choose, your Microsoft Dynamics 365 Managed Services Plan includes the features listed in the table below:
Service
Bronze Service
Silver Service
Gold Service
Scoping and analysis call – call to discuss the scope and complete customisation template
30 Minutes
1 hour
4.5 hours including scoping session and documentation
System Configuration and customisation – configuration of Microsoft Dynamics 365 Solution
Australianising pack and base system configuration
Organisation system-wide
Custom fields
25
50
50
Forms – customised functionality of system default entity forms
3
5
5
User Groups - security configuration
X
2
3
Views – creation or modification of views related to system default entities
5
8
15
Charts – creation or modification of charts related to system default entities
3
5
10 or 2 custom charts with up to 2 custom Excel/ Word/email templates and up to 2 custom FetchXML based reports
Dashboards – creation of dashboard/s with
1
2
4
Dashboard elements – including elements already created (ie views, charts)
5
5
5
Workflows – basic workflow or form automation with a maximum of 5 actions
1
3
8
Data import – import of data into Dynamics 365
Entities – data import from completed import template
3
5
5
Data resubmissions – resubmission of data in line with data import guidelines
3
3
3
Training – online training
Administrator
1 hour
1.5 hours
2 hours
End-user
1 hour
1.5 hours
2 hours
.
Project Management and Support
Quarterly check up meetings – 1 hour check up per quarter for future enhancements/consulting discussion
Project management
1 hour
1.5 hours
2 hours
Remote support – support hours expire at the end of 1 month
30 minutes/ month
45 minutes/ month
1 hour/ month
After the first 12 months
Monthly customisation and/or support (customisation and support hours expire on the last day of each month and cannot be accumulated)
2 hours
3 hours
4 hours
Information about the pricing
- Minimum Monthly Charge
-
Microsoft Dynamics 365 Managed Services
Charge per user/per month (inc GST)
Bronze Service
$449
Silver Service
$749
Gold Service
$1,099
.
Microsoft Dynamics Design Services
Once off charge (inc GST)
Bronze Service
$449
Silver Service
$749
Gold Service
$1,099
- Early Termination Charge
-
If your Bronze Service, Silver Service or Gold Service plan is canceled before your minimum term has ended, you’ll need to pay us an Early Termination Charge (ETC). The ETC decreases by equal installments each month that you remain on your plan.
The maximum early termination charge you’ll pay is:
- Microsoft Dynamics 365 Managed Services Bronze Service $3,771.60
- Microsoft Dynamics 365 Managed Services Silver Service $6,291.60
- Microsoft Dynamics 365 Managed Services Gold Service $9,231.60.
Other information
- Manage your service online
-
You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com
- Billing
-
The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period – refer to the ‘Important information about your first bill’ section below for more information.
To opt in to receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up a direct debit.
For more information on other bill payment options, go to telstra.com/billpay
- We're here to help
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You’ll find more information at telstra.com/business. If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).
- Complaints or Disputes
-
If you need to make a complaint you can:
• call 13 2000 and say “complaint”
• call your Client Executive if you have one
• visit telstra.com/business/complaints
- Further Investigation
-
If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us
- Summary
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This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms
Microsoft and Dynamics are trademarks of Microsoft Corporation in the United States and/or other countries. ® are registered trademarks and ™ are trademarks of Telstra Corporation Limited, ABN 33 051 775 556.
MOSB2956-Wed Feb 05 00:00:00 AEDT 2020