Request Disaster Assistance

As a Telstra customer, you may be eligible to register for disaster assistance. We offer short-term and long-term help.

All calls from our payphones to standard local, national and mobile numbers in Australia are always free.

This webform is for Telstra customers only and is not for Boost and Belong customers.

All fields are mandatory unless marked as optional.

Contact details

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Required field. Invalid entry. Contact number must be at least 6 digits.

Required field. Invalid length. Postcode must be 4 digits long.

 
 

Short-term assistance

For short-term impact, such as temporary evacuation of your home or business or a temporary fault, you’re eligible for:

  • Extra mobile data for post-paid mobile customers.
  • Extra pre-paid data and free calls.

If you need your calls to be diverted from an affected fixed home or business phone service to another fixed or mobile service, with any carrier, please call us on 1800 888 888.

 

Do you need extra mobile data? Get an extra 25GB of data for use within 28 days in Australia. Pre-paid mobile customers also receive free calls within Australia for 28 days. Required field. Required field.
Mobile number that requires extra data.

Required field. Invalid entry. Mobile number must be 10 digits long and start with '04'.

 

 

Long-term assistance

If you have suffered severe damage or loss of your home or business premises and you need to relocate to an alternate location, we will disconnect your existing fixed line service and provide you with:

  • Free call diversion from your fixed phone service to another Australian fixed or mobile service, regardless of the carrier.
  • A one-off credit to your Telstra account to help cover the costs of the following:
    • Connection of a Telstra fixed phone service at a temporary address.
    • Re-connection of a Telstra fixed phone service at your original address.
 
Do you need long-term assistance? Required field. Required field.

One of our team members will call you within 2 business days via the contact details you provided to offer further assistance.

 

Next steps

As part of the short-term assistance package, an additional 25GB of data will be applied to eligible mobile numbers within 24 hours. 

 

 

Next steps

As part of the short-term assistance package, an additional 25GB of data will be applied to eligible mobile numbers within 24 hours. 

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