Request Disaster Assistance

As a Telstra customer, you may be eligible to register for disaster assistance. We offer short-term and long-term assistance.

As a Boost Mobile customer, you may be eligible to register for short term disaster assistance.

All calls from our payphones to standard local, national and mobile numbers in Australia are always free.

This webform is for Telstra and Boost Mobile customers only and is not for Belong customers.

All fields are mandatory unless marked as optional.

Contact details

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Required field. Invalid field.

Required field. Invalid entry. Contact number must be at least 6 digits.

Required field. Invalid length. Postcode must be 4 digits long.

 
 

Short-term assistance

For short-term impact, such as temporary evacuation of your home or business or a temporary fault, you’re eligible for:

Telstra customers

  • Extra 100GB mobile data for post-paid mobile customers
  • Extra 25GB Pre-Paid data and free calls

Boost Mobile customers

  • Extra 25GB Pre-Paid data

If you need your calls to be diverted from an affected fixed home or business phone service to another fixed or mobile service, with any carrier, please call us on 1800 888 888.

 

Do you need extra mobile data? Extra data is available for use within 28 days in Australia. Telstra Pre-Paid mobile customers also receive free calls within Australia for 28 days. Required field. Required field.
Mobile number that requires extra data.

Required field. Invalid entry. Mobile number must be 10 digits long and start with '04'.

 

 

Long-term assistance

If you are a Telstra customer and you have suffered severe damage or loss of your home or business premises and you need to relocate to an alternate location, we will disconnect your existing fixed line service and provide you with:

  • Free call diversion from your fixed phone service to another Australian fixed or mobile service with any carrier.
  • A one-off credit to your Telstra account to help cover the costs of the following:
    • Connection of a Telstra fixed phone service at a temporary address.
    • Re-connection of a Telstra fixed phone service at your original address.
 
Do you need long-term assistance? Important: If you choose Yes, your fixed phone service at your premises will be disconnected while you’re relocated to an alternate location. Required field. Required field.

One of our team members will call you within 2 business days via the contact details you provided to offer further assistance.

 

Next steps

As part of the short-term assistance package, additional data will be applied to eligible mobile numbers within 24 hours.

 

Next steps

As part of the short-term assistance package, additional data will be applied to eligible mobile numbers within 24 hours. 

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