nbn technology upgrade
You may soon be able to order a fast fibre to the premises (FTTP) upgrade
What is the nbn fibre upgrade initiative?
nbn co are extending the roll-out of fast fibre technology deeper into selected towns and suburbs across the country to help more people access faster internet.
What does this mean for you?
If your address becomes eligible, we’ll be in contact so you can start the process to get your nbn access technology upgrade.
In order to upgrade your nbn access technology upgrade, you’ll need to change your internet plan to one of our premium speed plans.
If you already have Telstra NBN you don’t need to do anything right now. We will be in touch as soon as we can place your order.
What does this mean?
We know speedy, reliable internet is important. You may soon have the opportunity to upgrade your current NBN connection to a new Fibre to the Premises (FTTP) connection. This upgrade brings the best access technology nbn co has to offer, to your door.
Faster plan speeds
Choose from higher speed plans that can reach typical evening download speeds of up to 700Mbps. Note, Actual speeds experienced may be lower due to various factors including in-home setup and wiring.
Stress-Free streaming
Our Premium, Superfast and Ultrafast plans available on your upgraded fibre connection are designed to support working from home, video calls, and high definition 4K streaming.
How do I get it?
-
Decide if you need a faster speed plan
For the nbn technology upgrade you will move to a Premium Plan or above. These fast-speed plans will let you get the most out of your new nbn fibre technology. There are three plans to choose from. -
Modem check
We’ll check your modem when you sign up. If we find it isn’t compatible, we’ll send you a new Telstra Smart Modem. -
NBN co
Be available for an nbn co technician’s visit. The nbn technology upgrade requires changes to the technology to your home and the technology in your home.
Upgrade options available:
Premium Speed Plan Only available for FTTN to FTTP upgrades |
Superfast Speed Plan | Ultrafast Speed Plan |
---|---|---|
100mbs Typical evening download speeds (7pm to 11pm). | 250MbsTypical evening download speeds (7pm to 11pm). | 700MbpsTypical evening download speeds (7pm to 11pm). |
Actual speeds experienced may be lower due to various factors including in-home setup and wiring.
Typical busy period speeds for Ultrafast are an estimate only as we do not have sufficient data yet to calculate the typical busy period speed for this add on.
What to expect
nbn will complete network upgrades and checks in your area and then advise us when your home is ready. We will then contact you to arrange your upgrade.
Yes, one of the first steps in the process is for Telstra to organise a home appointment with an nbn co technician who will perform the appropriate works within your home to complete the upgrade of your nbn connection. This will continue to give you access to a wide range of speed tiers under a new nbn service type.
To take advantage of the technology upgrade, you will need to change plan. Our plans are all month to month. Any outstanding device payments will continue on your bill. There will be no early termination charges.
Most nbn-compatible modems will work across different connection types. We will check compatibility of your existing modem during the cutover to the new connection. If your modem is incompatible with the new connection we will supply a new Telstra Smart Modem.
When connecting to your new nbn service, you may experience a temporary disruption to your existing phone and internet services and any safety-critical equipment connected to them (e.g., medical alarms, monitored fire alarms or lift emergency phones). In case of an emergency, keep another form of communication handy, like a charged mobile phone. We can guide you through the options before we migrate you to your new service.
Under most normal scenarios we should be able to transition you across with minimal downtime. However, there is always a small risk that there will be a short period without an nbn service. We can set up a no cost number diversion to a mobile phone to ensure you are able to receive all your inbound calls during the transition.
FAQs - Superfast and Ultrafast nbn
Superfast nbn offers estimated typical download speeds of 250Mbps between 7pm – 11pm. Superfast speeds are available to FTTP and most HFC customers.
Ultra fast nbn offers estimated typical download speeds of 700Mbps between 7pm – 11pm. Ultra fast nbn is available to FTTP and some HFC customers.
Actual speeds experienced may be lower due to various factors including in-home setup and wiring. Typical busy period speeds for Ultra fast are an estimate only as we do not have sufficient data yet to calculate the typical busy period speed for this add on.
Superfast speeds are perfect for large households of 6 or more people using multiple connected devices. It offers:
- Simultaneous working or studying from home, serious gaming, concurrent downloading and uploading of files, emails, web browsing and social media; or
- streaming a single Ultra High Definition/4K video, with other devices streaming HD or lower resolutions.
Ultra fast speed are the fastest nbn speeds for large households of 6 or more people looking to get the most out of multiple high demand devices. It offers:
- Simultaneous working or studying from home, serious gaming with live stream capability, concurrent downloading and uploading of large files, emails, web browsing and social media; or
- streaming a single 8K video, with multiple other devices streaming HD or lower resolutions.
It depends on what speed tier you want to upgrade to. If you simply want to take up a plan with Premium speeds any of the below Telstra Smart Modems will be compatible:
Telstra Smart Modem Gen 3
- Model no.: CobraXh
Telstra Smart Modem Gen 2
- Model no.: LH 1000
- Model no.: DJA 0231
Telstra Smart Modem
- Model no.: DJA 0230
Telstra Frontier Gateway
- Model no.: DJN 0231
- If you want to take up Superfast or Ultra fast speeds you will need a Telstra Smart Modem Gen 2 or newer.
- We will check your modem when you sign up. If we find it isn’t compatible, we’ll send you a new Telstra Smart Modem.
Need a new modem?
Couple your new fast fibre and high-speed plan with our next generation Wi-Fi 6 modem.
Wi-Fi 6 is the next big thing in Wi-Fi technology. It accommodates many more devices at greater Wi-Fi speeds on single Wi-Fi network. Smart Modem 3 is already Wi-Fi 6 certified, so you'll enjoy"
- 4 times more capacity
- Up to 12 devices streaming at once
- 40% faster data rates
Things to know
Actual speeds experienced may be lower due to various factors including in-home setup and wiring. Typical busy period speeds for Ultra fast are an estimate only as we do not have sufficient data yet to calculate the typical busy period speed for Ultrafast.