Why we’re making payphones free for calls around Australia
This means any Australian can now use all of our 15,000 payphones on street corners and in the tiny towns, truck stops and airports in every corner of the country to make calls for free.
It’s an important moment, and I wanted to explain why we’ve done it.
Payphones have been part of Australia’s landscape since they were first used in the 1880’s and at one point – just before the arrival of mobiles – there were more than double the number that we have today.
Since mobiles became nearly universal, a lot of Australians might not give them much thought. Until there’s a natural disaster. Until you’re in vulnerable circumstances, homeless or fleeing domestic violence.
That’s why I decided it’s time to make payphones free. Because even in the age of the smartphone they play such a critical role in our community, particularly in times of need, and particularly for those in need.
I’ve seen myself how much payphones are part of the fabric of Australia and how important they are in good times, and bad. I’ve seen queues of people waiting in line, coins at the ready, to use a payphone to call home and tell their family and friends they’re safe after a bushfire, a cyclone or some other natural disaster has taken the mobile network down.
I know payphones are also a lifeline for thousands of vulnerable Australians – the homeless, the isolated, those escaping domestic violence – and often provide their only link to critical support services and those that care about them.
Last year alone Australians made 11 million calls on payphones, including more than 230,000 calls to vital services like Triple Zero, so there’s no doubt payphones are already often the lifeline that’s there when it’s needed most.
Telstra’s purpose is to build a connected future so everyone can thrive. To deliver on this ambition we want to contribute to a better, more caring and more inclusive Australia, an Australia where people can reach out for help if and when they need to, or just connect if they feel like it.
The payphone network that we’ve been maintaining since the 1880s is a key part of that, and I’m delighted it’s now free for everyone to make calls anywhere in Australia.