Peace of Mind Data
Kiss excess data charges goodbye.
With Peace of Mind Data, included or optional on some of our old plans, you won’t be charged if you go over your monthly data allowance.
No excess data charges
All of our new month-to-month plans come with no excess data charges in Australia. Peace of Mind Data means you won’t pay excess data charges if you go over your included data allowance in Australia. Instead, your speed will be capped at 1.5Mbps (not suitable for HD video or high speed applications and means that some webpages, videos, social media content and large files may take longer to load), and slowed further in busy periods.
Peace of Mind Data is included in some of our old plans or can be added to eligible plans for an extra $10/mth.
Peace of Mind Data speed guide
|User Activity||Typical impact of 1.5Mbps speed cap|
|General web browsing||Generally unlikely to significantly affect user experience when browsing some common websites (e.g. internet banking, Google searching, browsing social media sites such as Facebook or Twitter).
Where websites involve a large number of images or high resolution images, some pages may load more slowly.
|When using social media apps (e.g. Instagram, WhatsApp)||Generally unlikely to significantly affect user experience, including when streaming standard definition video.
At times, some aspects of apps may load more slowly, for example, an HD video or a particularly large picture file.
|Watching/streaming standard definition (SD) video (e.g. Foxtel Now, Netflix, YouTube)||Generally suitable for video streaming at SD quality on a smartphone device.|
|Watching/streaming high definition (HD/4K) video (e.g Foxtel Now, Netflix, YouTube)
High speed applications (e.g. Fortnite Battle Royale Mobile)
|Not suitable for watching/streaming high definition (HD/4K) video or high speed applications. Video/content will be slower to start playing, load and/or buffer.
Note: Most video streaming services will automatically default to SD quality.
|Streaming music (e.g. Spotify)||Generally suitable for streaming music on a smartphone. Common music streaming apps (e.g. Spotify, Pandora) typically stream music at less than 300kbps.|
|When using maps (e.g. Google Maps)||Generally suitable for using maps.|
|When downloading and uploading files (e.g. installing apps from Google Play store, download offline video on Netflix)||Apps and files may be slower to download/upload. This is likely to be more noticeable the larger the file.|
What can I use it for?
Peace of Mind Data is speed capped at 1.5Mbps which is typically suitable for streaming video in standard definition on a smartphone, listening to music, browsing the web and accessing social media. Actual user speeds at times may be slower.
Know your data usage
We’ll send you real time data usage alerts by SMS or email when you reach 50%, 85% and 100% of your monthly data allowance.
If you’re on an old plan and haven’t added Peace of Mind Data (or you’ve opted out of it), we’ll send you Extra Data confirmation alerts each time we add 1GB of Extra Data to your allowance.
Peace of Mind data speeds are capped at 1.5Mbps (which is not suitable for HD video or high speed applications, and means that some web pages, video/social media content and files may take longer to load) and slowed further during busy periods. Peace of Mind data is also for personal use in a smartphone in Australia only, is not shareable and the FairPlay Policy applies.