Retail stores

Visiting us in-store

At participating stores, you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, then let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.

  1. Login to the My Telstra app using your Telstra ID
  2. Tap Get help
  3. Select Visit a store
  4. Hit Join a store’s queue
  5. Follow the prompts

Shopping online securely

Looking for peace of mind around security when shopping online?

Track your order online

Use the Telstra order tracker to see the progress of your orders and deliveries. You’ll also receive SMS or email notifications on your order status and estimated delivery times.

Get bill assistance

If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.

Financial hardship support

We understand that sometimes you need a little help.

Free call diversion for businesses

We’re offering free call diversion if your business is impacted due to COVID, to help make sure you can still stay in touch. Complete the online form to divert your calls or Message us.

Keeping you connected

The Telstra app

Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and mobile issues. 

Staying online during an outage

Get tips for staying online if your service is disrupted due to planned works or network outages.

Essential tips

Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.

Government COVID-19 information

Help & Support

Personal support

Business support

Enterprise support