We’re here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to  follow the guidance of the Australian Health Department  on how to protect yourself.

Changes to our operations

Deliveries

Due to COVID-19 impacts, we’re experiencing delivery delays on some orders. We apologise for the inconvenience.

 

You can track the status of your order online.

Call centres

Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.

 

We recommend downloading our app as the easiest way to manage your services.

Retail stores

We're making some precautionary changes to how we run our Telstra stores to ensure we can continue serving you throughout this period.

 

Some stores will be closing temporarily from 23 March  to 12 April 2020

Impacts on our products and services

Telstra Plus benefits

Due to COVID-19 impacts, there may be changes to some events sold through Telstra Plus Tickets. 

Platinum customers

Due to COVID-19 impacts, we're unable to take any new Telstra Platinum orders, or offer Telstra 24x7 tech support over the phone or online.

Supporting you during COVID-19

Extra data and late fees waived
We're giving personal and small business customer additional data, and offering unlimited standard home phone calls for pensioners. We aren't charging late payment fees or suspending services for bills that become overdue between Thursday 19 March to 30 April 2020.

Tell me more

The Telstra app

Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and Mobility issues. 

Keeping you online

Get tips for staying online if your service is disrupted due to planned works or network outages.

Essential tips

Working from home is becoming more common as Australians self-isolate against COVID-19. Here are some ways to help make it feel more normal.

7 tips to improve your Wi-Fi so you can work from home better

7 tips to improve your Wi-Fi so you can work from home better

Telstra and COVID-19: what you need to know

We want to keep you updated as quickly as possible on impacts from COVID-19. 

Supporting small businesses through COVID-19

We’re showing small businesses our support by helping them through COVID-19 

Help & Support

Personal Support

Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.

Business Support

Get help online with our range of support guides and handy FAQs.

Enterprise Support

Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.