COVID-19 updates
COVID-19 updates for our Telstra customers
We’re here to support and keep you connected. Read the latest on retail stores, bill assistance, shopping online and more.
Retail stores
Call & Collect in store
In line with government restrictions, some stores are either closed, or operating under restricted hours to provide Call & Collect and appointment bookings via phone only.
If you need to go into a store, please check to find your nearest store, and call them to book an appointment or to arrange Call & Collect.
For service enquiries, you can download our app to manage your existing services or message us.
Thank you for making a difference
We’re showing our support for Australia’s COVID-19 vaccination program. From late September, we’re offering Telstra customers two ways to be rewarded, on us. We’ll let you know once the offers are available via My Telstra and Telstra Plus. This is an online only offer.
Telstra Plus care package
With many Australians in lockdown, all Telstra Plus members, regardless of vaccination status, can receive a digital care package that includes a Telstra TV Box Office movie on us, discounts on a food delivery service and access to discounts in our Rewards store.
Telstra #LetsVaxx and get rewarded
Telstra Plus members who confirm they’re fully vaccinated before 31 January will get 2,500 bonus Telstra Plus points and go into a major prize draw for a chance to be one of 20 winners to each receive 5 million points and credit towards eligible Telstra services for a year (capped at $3,500).
Free delivery when you shop online
Shop securely and order online from a range of products, with free delivery for orders over $100.
Out of stock online? Try to Call & Collect from your local store.
Shopping online securely
Looking for peace of mind around security when shopping online?
Track your order online
Use the Telstra order tracker to see the progress of your orders and deliveries. You’ll also receive SMS or email notifications on your order status and estimated delivery times.
Get bill assistance
Financial hardship support
We understand that sometimes you need a little help.
Free call diversion for businesses
We’re offering free call diversion if your business is impacted due to COVID, to help make sure you can still stay in touch. Complete the online form to divert your calls or Message us.
Keeping you connected
The Telstra app
Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and mobile issues.
Staying online during an outage
Get tips for staying online if your service is disrupted due to planned works or network outages.
Essential tips
Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.
Government COVID-19 information
- The World Health Organisation (WHO)
- The Federal Government health alert information
- The Federal Government for information on economic support for the community, business and employers.