Coronavirus (COVID-19) updates for our Telstra customers
We’re here to keep you connected.
We’re here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to follow the guidance of the Australian Health Department on how to protect yourself.
Supporting you during COVID-19
If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.
Keeping you connected
The Telstra app
Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and mobile issues.
Keeping you online
Get tips for staying online if your service is disrupted due to planned works or network outages.
Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.
Changes to our operations
Call centres and store updates
Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.
We recommend downloading our app as the easiest way to manage your services.
Check our store locator for the latest updates on store opening times in your area.
Delays to some order deliveries
We're experiencing delays on some orders. Your order should arrive within 5 days if you’re in a metro location, however regional orders may take longer.
We’re doing everything we can to get your order to you quickly.
Impacts on our products and services
Due to COVID-19 impacts, we're unable to take any new Telstra Platinum orders, or offer Telstra 24x7 tech support over the phone or online.