Telstra News

Coronavirus (COVID-19) updates for our Telstra customers

We’re here to keep you connected.

We’re here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to  follow the guidance of the Australian Health Department  on how to protect yourself.

Changes to our operations

Deliveries

Due to COVID-19 impacts, we’re experiencing delivery delays on some orders. We apologise for the inconvenience.

You can track the status of your order online.

Track an order

Call centres

Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.

We recommend downloading our app as the easiest way to manage your services.

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Retail stores

We're making some precautionary changes to how we run our Telstra stores to ensure we can continue serving you throughout this period.

Some stores will be closing temporarily from 23 March to 12 April 2020

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Impacts on our products and services

Telstra Plus benefits

Due to COVID-19 impacts, there may be changes to some events sold through Telstra Plus Tickets.

Learn more

Platinum customers

Due to COVID-19 impacts, we're unable to take any new Telstra Platinum orders, or offer Telstra 24x7 tech support over the phone or online.

Supporting you during COVID-19

Extra data and late fees waived
We're giving personal and small business customer additional data, and offering unlimited standard home phone calls for pensioners. We aren't charging late payment fees or suspending services for bills that become overdue between Thursday 19 March to 30 April 2020.

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The Telstra app

Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and Mobility issues.

Get the Telstra app