COVID-19 updates
Coronavirus (COVID-19) updates for our Telstra customers
We’re here to keep you connected.
We’re here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to follow the guidance of the Australian Health Department on how to protect yourself.
Supporting you during COVID-19
Keeping you connected
Changes to our operations

Call centres and store updates
Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.
We recommend downloading our app as the easiest way to manage your services.
Check our store locator for the latest updates on store opening times in your area.
Impacts on our products and services
Platinum customers
Due to COVID-19 impacts, we're unable to take any new Telstra Platinum orders, or offer Telstra 24x7 tech support over the phone or online.
General information
- The World Health Organisation (WHO)
- The Federal Government health alert information
- The Federal Government for information on economic support for the community, business and employers.