Telstra News
Coronavirus (COVID-19) updates for our Telstra customers
We’re here to keep you connected.
We’re here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to follow the guidance of the Australian Health Department on how to protect yourself.
Supporting you during COVID-19
Supporting our customers in Victoria under increased COVID-19 restrictions
We’re helping our customers stay connected during increased COVID-19 restrictions in the Victoria.
We’re offering our eligible consumer and small business customers in Victoria extra mobile data and unlimited home phone calls to pensioners, from Thursday 6 August 2020.
Bill assistance
If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.
Connected Family internet offer
We want to help everyone at home stay connected. That’s why we're offering discounted internet for 12 months to low income families receiving Family Tax Benefit Part A or Part B.
Keeping you connected
The Telstra app
Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and Mobility issues.
Keeping you online
Get tips for staying online if your service is disrupted due to planned works or network outages.
Essential tips
Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.
Changes to our operations
Retail stores
We've temporarily closed our retail and partner stores in Metropolitan Melbourne.
Some stores will be repurposed as contactless service centres.
Delays to some order deliveries
COVID-19 impacts are causing delays on some orders. Your order should arrive within 10 days if you’re in a metro location. Regional orders may take longer.
We’re doing everything we can to get your order to you quickly.
Call Centres
Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.
We recommend downloading our app as the easiest way to manage your services.
Impacts on our products and services
General information
- The World Health Organisation (WHO)
- The Federal Government health alert information
- The Federal Government for information on economic support for the community, business and employers.