We’re here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to follow the guidance of the Australian Health Department on how to protect yourself.
Supporting you during COVID-19
Supporting customers in Melbourne
With increased COVID-19 restrictions around the Melbourne metropolitan area and the Mitchell Shire, we want to help our eligible customers stay connected.
If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.
Connected Family internet offer
We want to help everyone at home stay connected. That’s why we're offering discounted internet for 12 months to low income families receiving Family Tax Benefit Part A or Part B.
Keeping you connected
The Telstra app
Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and Mobility issues.
Keeping you online
Get tips for staying online if your service is disrupted due to planned works or network outages.
Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.
Changes to our operations
Delays to some order deliveries
Due to an issue with our delivery partner Toll and ongoing COVID-19 impacts, we’re experiencing delivery delays of on average of 10 days on some orders.
We’re doing everything we can to get your order to you quickly.
We're making some precautionary changes to how we run our Telstra stores to ensure we can continue serving you throughout this period.
Impacts on our products and services
Telstra Plus benefits
Due to COVID-19 impacts, there may be changes to some events sold through Telstra Plus Tickets.
Due to COVID-19 impacts, we're unable to take any new Telstra Platinum orders, or offer Telstra 24x7 tech support over the phone or online.
Latest newsVisit Telstra Exchange for more media updates
Seizing the opportunities after COVID-19
As social restrictions begin to relax, Australia has a once-in-ageneration opportunity to create and accelerate real change on the key issues that will shape our economy, our society and our future.
Telstra and COVID-19: what you need to know
We want to keep you updated as quickly as possible on impacts from COVID-19.
Keeping families connected to home broadband
We know many Aussie families are doing it tough at the moment. And we know it’s more important than ever to stay connected to fast, reliable broadband at home.