We’re here to support and keep you connected. Read the latest on retail stores, bill assistance, shopping online and more.
At participating stores, you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, then let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.
Shop securely and order online from a range of products, with free delivery for orders over $100.
Looking for peace of mind around security when shopping online?
Use the Telstra order tracker to see the progress of your orders and deliveries. You’ll also receive SMS or email notifications on your order status and estimated delivery times.
We’re offering free call diversion if your business is impacted due to COVID, to help make sure you can still stay in touch. Complete the online form to divert your calls or Message us.
Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and mobile issues.
Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.
Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.
Get help online with our range of support guides and handy FAQs.
Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.